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Home / Find a Plumber / Heating contractor / GEM Plumbing and Heating
GEM Plumbing and Heating

GEM Plumbing and Heating

Plumber
4.6 6,735 Google reviews See on Google
+1 401-234-2503 Directions
Air conditioning contractor Air conditioning repair service Contractor Electrician HVAC contractor
A 91/100 PFUSA Score
Quality
36 / 40
Engagement
20 / 20
Activity
20 / 20
Trust
15 / 20

Computed from this business's Google profile — review history, owner responsiveness, profile completeness, and recent activity.

About This Business

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Plumber Air conditioning contractor Air conditioning repair service Contractor Electrician HVAC contractor

Services & Offerings

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom

Offerings

  • Repair services

Service options

  • Onsite services

What Customers Mention

Knowledgeable technician Knowledgeable staff Courteous staff Knowledgeable tech Water heater replacement Boiler repair Furnace repair Problem diagnosis Leak repair Mini split installation

Reviews (100)

4.6
6,735 total reviews
5
90
4
3
3
1
2
0
1
6
chelsea
chelsea
May 2, 2026
Response from the owner · May 2, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Bachir Latli
Bachir Latli
May 2, 2026
Price: $1,000+ Price assessment: Overpriced Services: HVAC duct & vent installation
Response from the owner · May 2, 2026

We’re happy to hear you had a good experience. Our team is always here to ensure great service!

roger ferrara
roger ferrara
May 2, 2026
Price: $100–200 Services: HVAC system repair
Response from the owner · May 2, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Brooke Horton
Brooke Horton
May 2, 2026

Aaron was amazing and very informative. He is extremely knowledgeable and personable. Overall great experience!

Price: $800–900 Price assessment: Overpriced Services: Service not listed
Response from the owner · May 2, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Adam Baron
Adam Baron
May 2, 2026

The best company I have ever dealt with congratulations on being the best Adam Baron

Price: $1–100 Price assessment: Great price Services: HVAC system repair, Service not listed
Response from the owner · Mar 25, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Jay Prete
Jay Prete
May 2, 2026

Nick was kind, respectful and did a great job. Even though it was late at night, he figured out the problem and resolved it. Thank you Nick

Price: $1,000+ Price assessment: Reasonable price Services: Drain cleaning
Response from the owner · Apr 27, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Karen N
Karen N
May 1, 2026

. GEM came for heat pump ac semi annual maintenancenAs always very pleased to have GEM for all of my plumbing and electrical needs!nThank you GEM

Price assessment: Reasonable price Services: Service not listed null: Yes
Response from the owner · Apr 26, 2023

Thank you so much for taking the time to leave us a 5-star review, Karen! We're thrilled to hear that you're happy with the mini split heat pump installation and electric service upgrade we provided. We appreciate your trust in us and look forward to serving any future plumbing or electrical needs you may have. --The GEM Team

jeff levine
jeff levine
May 1, 2026

Best Tech. Knows his stuff!!!

Response from the owner · May 1, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Peter Russo
Peter Russo
May 1, 2026

Very good AC home visit from Paul V. He is very knowledgeable and understands how heating and air conditioning and ductwork are supposed to operate.

Price: $1–100 Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · May 1, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Frank DeMaria
Frank DeMaria
May 1, 2026
Response from the owner · May 1, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Christie Bright
Christie Bright
May 1, 2026
Price: $1,000+ Price assessment: Reasonable price Services: Heating system installation
Response from the owner · May 1, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

David Izzi
David Izzi
May 1, 2026
Price: $1–100 Price assessment: Not sure
Response from the owner · May 1, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Jessica Müsche
Jessica Müsche
May 1, 2026
Price: $700–800 Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Aug 3, 2025

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Peggy Ayers
Peggy Ayers
Apr 30, 2026
Response from the owner · Apr 30, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

ALERINO IACOBBO
ALERINO IACOBBO
Apr 30, 2026

On time!!! Excellent knowledge of tradenWill definitely ask for them again

Price: $1,000+ Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 30, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Julius Klepacz
Julius Klepacz
Apr 30, 2026

Tim is an amazing plumber!

Response from the owner · Apr 30, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Julia Burke
Julia Burke
Apr 30, 2026

Took a few fins off, asked if he could return the next morning. No show. Office said part had been ordered and that I had been notified. Never notified. What part? They never followed up. Will never do business with them again.

Response from the owner · Apr 30, 2026

Hi Julia,nnWe’re really sorry to hear about your experience—this is not the level of communication or follow-through we expect from our team.nnIt’s frustrating to be told a part was ordered and that you were notified, only to not receive any communication and be left wondering what’s going on. You should have received clear updates on what part was needed, when it would arrive, and when service would be completed. Missing the scheduled return without notice is also unacceptable.nnYour feedback is important, and we’ll be reviewing this internally to address both the communication breakdown and the missed appointment.nnThank you for bringing this to our attention.nnSincerely,nGEM Plumbing & Heating

Daniel Andrews
Daniel Andrews
Apr 30, 2026

Professional, Courtesy, and efficient

Price assessment: Great price Services: HVAC system maintenance
Response from the owner · Apr 30, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Peter Coleman
Peter Coleman
Apr 30, 2026

I paid GEM $956.41 for a sewer backup/main line visit. GEM’s own invoice says the line could not be properly cleared because the snake kept going up the house-trap riser or back toward the house. Despite that, I was charged the full amount. I was then given estimates from about $8,300 to almost $13,000 and told 50% of the prior charge would only be credited if I approved the larger job. I emailed asking for a review, camera footage, and a fair standalone refund/credit, but have not received a response. Very disappointing experience.

Price: $1,000+ Price assessment: Overpriced
Response from the owner · Apr 30, 2026

Hi Peter,nnThank you for taking the time to share this—we’re really sorry to hear about your experience. A sewer backup is stressful enough on its own, and we understand how frustrating it must have been to feel like the issue wasn’t resolved while still being charged.nnOur diagnostic and drain-clearing services are intended to identify and attempt to resolve the issue, but just as importantly, you should receive clear communication on what was found, what couldn’t be completed, and why. It’s also important that any recommendations—including larger repair options—are explained in a way that feels transparent and fair. From what you’ve described, it sounds like we fell short in both communication and follow-up, and we apologize for that.nnWe also want to address your note about not receiving a response to your email—that’s not the experience we want for our customers, especially when you’ve specifically asked for documentation and a review of the charges.nnWe would appreciate the opportunity to look into this further, review the visit details, and provide the clarity you’ve been requesting, including any available camera footage and a proper review of the charges.nnThank you again for bringing this to our attention.nnSincerely,nGEM Plumbing & Heating

Keith Gustavson
Keith Gustavson
Apr 30, 2026
Price assessment: Reasonable price Services: Water heater installation
Review photo Review photo Review photo
Response from the owner · Apr 30, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Jane Moore
Jane Moore
Apr 30, 2026

Michael from Gem Plumbing was here today to do an annual check on our central air conditioning system and mini-split system. He did a thorough check of all the components inside and outside the home. He is very knowledgeable and explained everything very clearly as to what he found and observed on our systems. This service was covered under our maintenance plan with Gem so there was no charge for today. Michael is a really friendly and personable guy and he did a great job at our home.

Services: HVAC system maintenance
Response from the owner · May 26, 2025

Thank you so much for your 5-star review, Jane! We're thrilled to hear that Rich provided such a thorough and clear check of your central air conditioning system. It's great to know he shared valuable information about our new systems, too. We appreciate your kind words about Rich being an asset to GEM Plumbing and Heating. Your support means a lot to us! Best, Team GEM

elaine Edelberg
elaine Edelberg
Apr 29, 2026

Your co. And your ees. That helped me from having no heat for 3 days and are miracle workers. They were professional from beginning to the end.nI now have the comfort or a warm home.nI would recommend your company to my friends and family.nThat you.

Price: $1,000+ Price assessment: Not sure Services: Heating system maintenance
Response from the owner · Feb 10, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Jan Raymond
Jan Raymond
Apr 29, 2026

I was told when I called the plumber would call me with a quote 45 minutes ahead instead I got the quote here to replace an outdoor spigot for 760 dollars which I know to be exceptionally high. I refused but still had to pay 149 dollars trip charge. I feel totally ripped off as they were supposed to call me with quote before getting here. I own 6 houses and now know never to call GEM

Price assessment: Overpriced
Response from the owner · Apr 30, 2026

Hi Jan,nnWe’re really sorry to hear about your experience—that’s understandably frustrating, especially when expectations around communication weren’t met. If you were told you’d receive a call ahead of time with a quote, that’s exactly what should have happened, and we apologize for the miss there.nnRegarding the visit, the $149 charge is a diagnostic/trip fee that covers the technician’s time to come out, assess the situation, and provide options. That said, we understand how the situation felt from your perspective, particularly with the pricing and the way it was communicated.nnYour feedback is important, and we’ll be reviewing this internally to ensure better communication and consistency moving forward. We truly appreciate you taking the time to share this.nnSincerely,nGEM Plumbing & Heating

Robert Bianchi
Robert Bianchi
Apr 29, 2026
Price assessment: Not sure Services: HVAC system repair
Response from the owner · Apr 29, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Darrell Perry
Darrell Perry
Apr 29, 2026

Experience knowledgeable friendly staff

Price: $600–700 Price assessment: Reasonable price Services: Drain cleaning
Response from the owner · Apr 29, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Bob Gardner
Bob Gardner
Apr 29, 2026

Technicians were very professional, respectful and explained exactly what they would be doing and answered all my questions.nGreat job

Price: $800–900 Price assessment: Reasonable price Services: Faucet installation
Response from the owner · Apr 29, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Les Prusnofsky
Les Prusnofsky
Apr 29, 2026

Fast, professional, really know what they are doing! Very responsive! Came 12:30AM one night and resolved a severe leak. Great people!nnUpdate: Doing home maintenance now for heating, air conditioning and plumbing. Doing excellent assessments. Great service, knowledgeable staff. Very happy with GEM!nBn9/6/2025—-GEM does our HVAC service.nWe had one condenser stop. They came, found an electric problem, sent the electricians in their group, ordered the required electrical panel and we are back up and running.nThese people REALLY know what they are doing!!

Price assessment: Reasonable price Services: HVAC system maintenance, A/C system maintenance, Heating system maintenance, Service not listed
Response from the owner · May 26, 2025

Thank you so much for the fantastic 5-star review, Les! We're thrilled to hear that you had such a positive experience with GEM Plumbing and Heating. It's great to know our team could resolve your severe leak quickly and efficiently, even at 12:30 AM! We're also glad to hear that our HVAC service met your expectations with the condenser issue. Your kind words about our knowledgeable staff and responsiveness mean a lot to us. We’re here for all your plumbing and HVAC needs! Best, Team GEM

Robert Ricamo
Robert Ricamo
Apr 29, 2026

Corey Mayo took care of it this morning- he was polite, informative, and efficient.

Price: $600–700 Price assessment: Great price Services: HVAC system repair
Response from the owner · Apr 29, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

barbara vansciver
barbara vansciver
Apr 29, 2026

Gem has always been my lifesaver and yesterday they came through again. When GEM came yesterday for the annual boiler cleaning they discovered that my boiler was leaking carbon monoxide gas. It had not been leaking the year before so carbon monoxide leaking from your burner. It’s like a tire that’s going flat in the air is coming out. It only gets worse. They gave me an estimate on replacing it, I did some research and they said that they couldn’t install it the next day. The price was in line with everything I had researched and the Bernar rated very high on Trustpilot as did the warranty. Having worked with GEM before, I trust them and I made the deal. Today two men arrived two more came then the Electrician.They got the old burner out they got the new burner installed. They cleaned up the basement and I now have heat and no carbon monoxide.Thanks for being there again GEM.

Price: $1,000+ Price assessment: Reasonable price Services: Heating system installation
Review photo Review photo
Response from the owner · Mar 26, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Andrew P.
Andrew P.
Apr 29, 2026

Can't say I'll be calling them again, at least not for electric service. I was quoted 7,800 for ane emergency repair. The quote did not include any detail or description of the work to be done, but it sure did include three pages of legal disclosures. I ended up paying someone else 3,500 to do the work.

Price: $1,000+ Price assessment: Overpriced
Response from the owner · Apr 30, 2026

Hi Andrew,nnWe’re sorry to hear this was your experience—it’s understandably frustrating, especially in an emergency situation.nnEmergency electrical work can vary significantly depending on the scope, safety requirements, and urgency involved, which is why estimates may differ between companies. That said, you should always feel confident in what’s being recommended. A clear explanation of the work and transparent communication are just as important as the price itself, and it sounds like we missed the mark there.nnWe appreciate you taking the time to share this.nnSincerely,nGEM Plumbing & Heating

Irene Selewich
Irene Selewich
Apr 29, 2026

Great service as usual. Techs were very pleasant, knowledgeable and considerate. The explained everything so I could understand it.

Price assessment: Reasonable price Services: HVAC system maintenance
Response from the owner · Apr 29, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Stephen Lapointe
Stephen Lapointe
Apr 28, 2026

Very professional and was sure to explain everything that was done and the condition of the system

Response from the owner · Apr 29, 2025

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Paul Reis
Paul Reis
Apr 28, 2026

David was professional, courteous and knowledgeable. GEM is lucky to have him. Just wished GEM helped out with some of the cost seeing how it was just installed seven years ago but I was very please with the service David provided.

Price: $1,000+ Price assessment: Overpriced Services: Water heater installation
Response from the owner · Apr 28, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Paula Correia
Paula Correia
Apr 28, 2026

Technician Joseph Sr, was on time, knowledgeable, neat and personable. Excellent service.

Services: Heating system maintenance
Response from the owner · Apr 28, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Paul Baeder
Paul Baeder
Apr 28, 2026

Estimates are $149.00. Thats NOT free, thats $149.00.

Response from the owner · Apr 30, 2026

Hi Paul,nnThank you for pointing this out—we understand how that can be confusing. The $149 charge is a diagnostic fee, which covers the technician’s time to evaluate the issue, identify the cause, and provide a solution. In many cases, that fee is applied toward the cost of the repair if you choose to move forward.nnWe always aim to be upfront about our pricing, but we appreciate your feedback as it helps us make our communication clearer.nnSincerely,nGEM Plumbing & Heating

Michael Matteo
Michael Matteo
Apr 28, 2026

Great service for the annual ac check up!

Response from the owner · Jan 14, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Barbara Mcshane
Barbara Mcshane
Apr 28, 2026

Great!!

Response from the owner · Jan 8, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Nicholas Mazonowicz
Nicholas Mazonowicz
Apr 28, 2026

Gem did a great job installing the new furnace and A/C systems for the house, their work was on time and Gem did a great job installing the new furnace and A/C systems for the house. Their work was on time and professional as always!!

Price: $1,000+ Price assessment: Reasonable price Services: Heating system installation, Install AC
Response from the owner · May 12, 2025

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

michael nulman
michael nulman
Apr 28, 2026

Tim did a great job. Diagnosed the problem with my generator promptly and got it back in working condition right away. Recommended for generator service.

Price: $500–600 Price assessment: Not sure Services: Service not listed
Response from the owner · Apr 28, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Catherine Rasco
Catherine Rasco
Apr 28, 2026

I had to call Gem on a Sunday for a leaking faucet that was causing havoc to my wood floors. Orlando was the technician. He saved the day!!!! I was so thankful!! It was quick he was so nice. He should get a raise for his customer service.

Response from the owner · Apr 28, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

JOANNE Ingegneri
JOANNE Ingegneri
Apr 27, 2026

Tim was terrific.. very personable and knowledgeable ..he knows what he is doing..n..

Price: $500–600 Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 27, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Joe Sheedy
Joe Sheedy
Apr 27, 2026
Price assessment: Reasonable price Services: HVAC system maintenance, Drain cleaning
Response from the owner · Oct 21, 2025

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Donna Breen
Donna Breen
Apr 27, 2026

Polite, professional, and diligent.

Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Apr 27, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Rose Ruben
Rose Ruben
Apr 27, 2026
Price: $1,000+ Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Dec 27, 2025

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Richard Guzior
Richard Guzior
Apr 27, 2026

Mason was very polite and courteous. He explained everything

Price: $1,000+ Price assessment: Overpriced Services: Service not listed
Response from the owner · Apr 27, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Mike Reardon
Mike Reardon
Apr 27, 2026

Very friendly and knowledgeable service.

Price: $400–500 Price assessment: Not sure Services: Toilet repair
Response from the owner · Apr 27, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Jim
Jim
Apr 27, 2026

I joined the membership. I'm disabled and the membership will help with any future issues. Had them here for an emergency to clear drainage downstairs.

Price: $400–500 Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 4, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Dandyjule
Dandyjule
Apr 27, 2026

Their service staff is always knowledgeable and helpful.

Price: $1–100 Price assessment: Reasonable price Services: A/C system maintenance
Response from the owner · Apr 27, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Mary Pavao
Mary Pavao
Apr 27, 2026

Prompt very friendly and work done thank you

Price: $100–200 Price assessment: Great price
Response from the owner · Oct 1, 2025

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Tracey Cairns
Tracey Cairns
Apr 26, 2026
Richard Lamon
Richard Lamon
Apr 26, 2026

Great, timely, efficient service. While contact with the technicians was minimal, what there was was courteous and to the point. Highly recommended.

Price: $1,000+ Price assessment: Not sure Services: Water heater installation
Response from the owner · Apr 26, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Brent “BriZentTiZo”
Brent “BriZentTiZo”
Apr 26, 2026

gem is way overpriced for mediocre work

Response from the owner · Apr 30, 2026

Hi Brent,nnWe’re sorry to hear that this was your impression. We understand how frustrating it can feel when the value of the work doesn’t match expectations.nnOur pricing reflects more than just the time spent on-site—it includes licensed and insured technicians, ongoing training, warranty-backed work, and the ability to respond when customers need us most.nnWe’d appreciate the opportunity to look into your experience and better understand what fell short. Your feedback is important and helps us improve.nnSincerely,nGEM Plumbing & Heatingn

Stephen Lunde
Stephen Lunde
Apr 26, 2026

Gem Plumbing provided fast, professional and successful service in a late night weekend emergency.nVery satisfied with the service and plumber Edward who explained everything as the process went along.nWould recommend GEM to anyone in need.

Price: $500–600 Price assessment: Reasonable price Services: Toilet repair
Response from the owner · Apr 26, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Todd Phelan
Todd Phelan
Apr 26, 2026
Response from the owner · Apr 26, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Jim Coningford
Jim Coningford
Apr 25, 2026

Chris Andrew's stopped by on time to perform the yearly maintenance inspection/repair. He was quick yet thorough; he explained every procedure he performed, and answered all of our questions.nMore to the point, Chris explained what we needed to do to ensure maximum longevity and efficiency.nnThanks Chris.

Response from the owner · Apr 25, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Amy Silva
Amy Silva
Apr 25, 2026

Excellent service from Victor!

Services: Toilet repair
Response from the owner · Apr 25, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Igor Zhuk
Igor Zhuk
Apr 25, 2026

Outstanding service by GEM plumbing & heating. On time arrival, processional and friendly staff. Work done fast and with great quality. Very impressive. Highly recommend to use for all your plumbing and heating needs.

Price: $600–700 Price assessment: Reasonable price Services: Drain cleaning, Service not listed
Response from the owner · Apr 25, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Dottie Sutter
Dottie Sutter
Apr 25, 2026

The two gentlemen that came to check a leak I was having, were so helpful and polite and most of seemed to genuinely care.

Response from the owner · Apr 25, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

Valerie Smith
Valerie Smith
Apr 25, 2026

Tech was informative-polite & thoroughnthank you

Price: $200–300 Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Apr 25, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Arthur Smith
Arthur Smith
Apr 25, 2026
Response from the owner · Apr 25, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Pat Petty
Pat Petty
Apr 24, 2026

Joe did a wonderful job of coming to check my HVAC system prior to this coming summer. I was extremely pleased with his efficiency and the timely manner in which it was accomplished. Thank you Joe!

Services: HVAC system maintenance
Response from the owner · Apr 11, 2024

Thank you so much for your 5-star review, Pat! We're thrilled to hear you had a fantastic experience with Alexander. It's great to know that you appreciated his thoroughness and clear explanations during the AC maintenance. Your recommendation means a lot to us! If you ever need our services again, we're here for you. Thanks again! Best, Team GEM

Glenn Fontaine
Glenn Fontaine
Apr 24, 2026

Besides the fact they were a day late, after assessing the issue which I opted not fix, they left the gas valve open, filling my basement with natural gas which I am now trying to air out. Will not be calling again.nnEdit 4/24 - I'm sorry but I don't even trust you to rectify the situation. This is evidenced by your canned response here, despite having my contact information in your system, compounded by the fact that the only direct contact I have recieved from you is a follow up sales call this morning, continuing to solicit me a service I already declined.

Services: HVAC system repair
Response from the owner · Apr 23, 2026

Hi Glenn,nnThank you for bringing this to our attention. I want to be very clear—what you described is not acceptable, and we take this extremely seriously.nnWe sincerely apologize not only for the delay in your appointment, but more importantly for the safety concern involving the gas valve. Your safety and the safety of your home should never be put at risk, and this is not reflective of the standards we hold our team to.nnWe would like the opportunity to address this immediately and ensure everything is safe and properly resolved. Please contact our office and ask to speak directly with a manager so we can investigate what happened, follow up with the technician, and take the appropriate corrective actions.nnWe truly appreciate you bringing this to our attention—it allows us to address the issue internally and prevent this from happening again.nnSincerely,nGEM Plumbing & Heating

Terry Snook
Terry Snook
Apr 24, 2026

Always reliable and courteous service! We have relied on GEM for regular maintenance, repair services, plumbing, new HVAC installation, and even shower installation. We feel we can cou t on GEM to be there when we need them and always perform great work.

Response from the owner · Apr 23, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Stephen J Roma
Stephen J Roma
Apr 24, 2026

Alec and Scott made quick work of what turned out to be a simple solution. Very efficient, pleasant and explained the issue and recommendation clearly.

Services: A/C system maintenance
Response from the owner · Jun 19, 2025

Thank you so much for your 5-star review, Stephen! We're thrilled to hear that Cesar provided such efficient and pleasant service for your plumbing issue. It's always our goal at GEM Plumbing and Heating to ensure our customers feel informed and satisfied. We truly appreciate your feedback! Best, Team GEM

Scott Michaels
Scott Michaels
Apr 24, 2026

While the repair was simple, Stephen and Eric were very professional and courteous.

Price: $100–200 Price assessment: Reasonable price
Response from the owner · Apr 24, 2026

Your feedback means a lot! We’ll continue working to provide the best service possible.

Donna Neales
Donna Neales
Apr 24, 2026

We were very pleased with Gem’s air conditioner maintenance service. Dory and his team did an exceptional job. They explained what they were doing and shared helpful information about maintaining our HVAC system.

Services: HVAC system maintenance
Response from the owner · Apr 24, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

James Levy
James Levy
Apr 24, 2026

Joe, the service person who came to fix our water heater, was amazing. Calm, expert, efficient and best of all very interested in showing me (and teaching me about) what was going on. It's really important to be knowledgeable about your own home. The problem has been fixed and I also know what to look out for in the upcoming months and years. The service (and parts) weren't cheap. Phew. But I have a good sense that the good service that Joe provided will ultimately save us money in the long run as we care for our system.

Price: $600–700 Price assessment: Overpriced Services: Heating system repair
Response from the owner · Dec 10, 2025

Thank you so much for your fantastic 5-star review, James! We're thrilled to hear that Joe provided you with such amazing service while fixing your water heater at GEM Plumbing and Heating. It's great to know that you feel more knowledgeable about your home systems now. If you ever have more questions or need assistance in the future, just let us know! We appreciate your trust in us!

Jeff Brackett
Jeff Brackett
Apr 23, 2026

great service again

Response from the owner · Apr 23, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Justin Carvalho
Justin Carvalho
Apr 23, 2026

Jared was great, super knowledgeable super personable, easy to work with.

Price: $1,000+ Price assessment: Not sure Services: HVAC system repair, Repair HVAC
Response from the owner · Apr 19, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Todd D
Todd D
Apr 23, 2026

Joe Kiff from GEM Plumbing & Heating came out for our annual central air system checkup. He arrived on time, clearly explained what he planned to do, walked me through everything afterward, and offered helpful suggestions for a few improvements. Overall, excellent service!

Price assessment: Reasonable price Services: A/C system maintenance, A/C system repair
Response from the owner · Jun 9, 2025

Thank you so much for the fantastic 5-star review, Todd D! We're thrilled to hear that Christopher provided you with such excellent service during your annual heating system checkup at GEM Plumbing and Heating. It's great to know he took the time to explain everything clearly and offer helpful suggestions. We truly appreciate your feedback! If you need anything else, just let us know!

Sharon Betley
Sharon Betley
Apr 23, 2026
Response from the owner · Apr 23, 2026

Your feedback means a lot! We’ll continue working to provide the best service possible.

Rhea Sunshine
Rhea Sunshine
Apr 23, 2026

I called upon Gem Plumbing for a washer / dryer install, in my condo. I needed water pipes moved and shut off valves installed - the whole nine yards. Gem sent Walter P to give an estimate and to do the job.nWalter in a fine young gentleman, very kind and courteous. He explained the work that needed to be done. He came in and did the job. Now I have a full laundry set up in my condo. Thank you Walter so for a Job Well Done. I will highly recommend Gem Plumbing to anyone who needs expert service. And I will certainly call upon them for any services I need in the future. Thank you.

Price: $1,000+ Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 6, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Robert Crapulli
Robert Crapulli
Apr 23, 2026

Great work by all of the GEM workers at our house! Had a somewhat difficult situation to resolve and they got it done!

Price: $1,000+ Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 23, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

John` Graz
John` Graz
Apr 23, 2026

Timothy was great. Friendly, knowledgeable and professional

Price: $200–300 Price assessment: Great price
Response from the owner · Apr 23, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Gerrald Morgan
Gerrald Morgan
Apr 23, 2026

Bob was a very nice man. Fixed our ac and did the yearly maintenance. It was a pleasure meeting him.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Price assessment: Not sure Services: A/C system maintenance, Service not listed null: Yes
Response from the owner · May 29, 2025

Thank you so much for your kind words, Gerrald! We're thrilled to hear that Bob provided excellent service while fixing your AC and performing yearly maintenance. It's always a pleasure to meet customers like you at GEM Plumbing and Heating. We appreciate your support!

Claire Almeida
Claire Almeida
Apr 23, 2026

Mason did an excellent job replacing my hot water heater. He was knowledgeable, professional, and personable. I was extremely happy with his service.

Price: $1,000+ Price assessment: Not sure Services: Water heater installation
Response from the owner · Apr 2, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Bill
Bill
Apr 23, 2026

Friendly, courteous and professional service. Happy to have them as my service provider.

Services: HVAC system repair
Response from the owner · Apr 23, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Ralph Windle
Ralph Windle
Apr 23, 2026

Work was completed professionally and completely. Nick offered ideas and alternative approaches and recommendations. They responded quickly.

Price: $400–500 Price assessment: Reasonable price
Response from the owner · Apr 23, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Pat T
Pat T
Apr 23, 2026

Mr. Liu and his GEM in training arrived on time and with phone calls that let us know their efforts were booked after our appointment. But…they took all the time they needed to assess what could have been a messy reinstall of a bath light/exhaust fan in a 1955 house. Although adequately warned that something other than pretty could happen, they made surgical cuts to enlarge the ceiling hole with minimal degradation of the ceiling. Despite the number of sawzall blades they’d used, wenwere all smiling when we turned the fan on for the first time. Another successful visit by the GEMs.n(As always, my only hesitation in using GEM for future projects is the pricing process.)

Price: $800–900 Price assessment: Not sure Services: Service not listed
Response from the owner · Jan 19, 2026

Thank you so much for your glowing 5-star review, Pat! We're thrilled to hear that Mr. Liu and our GEM in training provided you with excellent service during the installation of your bath light/exhaust fan. It’s great to know they took the time to carefully assess the situation, especially in a 1955 house! We appreciate your feedback on the pricing process and will certainly take that into consideration for future improvements. We're looking forward to assisting you with your next project at GEM Plumbing and Heating!

Thomas Niemeyer
Thomas Niemeyer
Apr 23, 2026
Price: $800–900 Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Jan 31, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

Pete Williams
Pete Williams
Apr 23, 2026
Response from the owner · Apr 23, 2026

Thank you for choosing GEM! We’re committed to delivering the best service, and we appreciate your kind words.

MarySue Agostini
MarySue Agostini
Apr 22, 2026

The guys were professional and provided education on what was needed to fix our issue. Thanks to both of them!

Services: HVAC system repair
Response from the owner · Apr 22, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Julia Frugoli
Julia Frugoli
Apr 22, 2026

This is third time we've used this service and they responded to an emergency a little outside their expertise when no one else would. They are quick, professional and knowledgable. Very responsive and worth the money!

Price: $1,000+ Price assessment: Not sure Services: Faucet installation, Service not listed
Response from the owner · May 12, 2025

Thank you so much for your glowing 5-star review, Julia! We're thrilled to hear that you've chosen GEM Plumbing and Heating for your needs multiple times and that our team was able to assist you in an emergency. Your kind words about our quick, professional, and knowledgeable service mean a lot to us. We truly appreciate your trust and are here if you need us!

Jacob Roesch
Jacob Roesch
Apr 22, 2026

Great communication and prompt service. Tyler was polite, knowledgeable and professional.

Price: $800–900 Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Apr 22, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Jim Finger
Jim Finger
Apr 22, 2026

Efficient, friendly guys replaced my whole HVAC system in less than a day.

Services: HVAC system repair
Response from the owner · Apr 22, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Harry Trefes
Harry Trefes
Apr 22, 2026

From the very beginning everyone we dealt with at GEM were professional, knowledgeable and helpful. The installation process was as promised and was efficiently completed. An outstanding job by all. Thank you.

Price: $1,000+ Price assessment: Reasonable price Services: Ductless heating & A/C services
Response from the owner · Apr 22, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Paul Pastore
Paul Pastore
Apr 22, 2026

Paul, the service man, went out of his way to explain everything he was doing. He also gave me some advice on how I can lower my electric bill.

Price: $900–1,000 Price assessment: Reasonable price Services: HVAC system repair
Response from the owner · Apr 22, 2026

We love hearing from happy customers! Thanks for your 5-star review—your support means everything to us!

larry brillon
larry brillon
Apr 22, 2026
Price assessment: Not sure Services: HVAC system repair, Ductless heating & A/C services, Service not listed
Response from the owner · Jun 17, 2025

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Joanne Acosta
Joanne Acosta
Apr 22, 2026

Anthony Pena from Carmines/Gem is a very reliable, professional, patient and kind person who took care of my plumbing issues. He arrived on time, with a smile on his face, did the necessary repairs and was very thorough in my understanding of what he had done and why. I would definitely recommend Anthony and Carmines/Gem for any plumbing issues and more.

Price: $800–900 Price assessment: Reasonable price Services: HVAC system repair, HVAC duct & vent installation, Service not listed
Response from the owner · Apr 9, 2026

Thank you so much for your wonderful 5-star review, Joanne! We're thrilled to hear that Anthony Pena provided you with reliable and professional service at GEM Plumbing and Heating. It's great to know he took the time to explain everything thoroughly. Your recommendation means a lot to us! If you need any more plumbing assistance in the future, we're here to help.

Joseph Loffredo
Joseph Loffredo
Apr 22, 2026

Very professional and knowledgeable on what needs to be done

Price assessment: Not sure
Response from the owner · Apr 22, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Richard LaFlamme
Richard LaFlamme
Apr 22, 2026

Did a fantastic job. Had home generator yearly maintenance. Was able to hook unit to WiFi as requested. Showed up on time and was fast

Price: $300–400 Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 22, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Amy Qi
Amy Qi
Apr 22, 2026

My water heater made abnormal sound. The service came the next day to check it and wasn't able to fix it. Another tech came and found out they were not able to fix it. So they replaced a new water heater for me. Very satisfied with their service.

Price: $1,000+ Price assessment: Reasonable price Services: Water heater installation
Review photo
Response from the owner · Apr 22, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Jorge Claudino
Jorge Claudino
Apr 22, 2026

John and his crew did a great job. They were professional, understanding and cleaned up after the job was complete.

Price: $1,000+ Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 22, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Mike Dawber
Mike Dawber
Apr 22, 2026
Response from the owner · Apr 22, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Arthur Handy
Arthur Handy
Apr 22, 2026

While I was frustrateded with the initial scheduling, Xavier was great at communicating how to better use my heat pump system

Price assessment: Reasonable price Services: Service not listed
Response from the owner · Apr 22, 2026

Thank you for your 5-star review! We’re thrilled you had a great experience with GEM!

Kenny Wise
Kenny Wise
Apr 21, 2026
Price: $1–100 Price assessment: Great price Services: HVAC system repair
Response from the owner · Apr 22, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Father Elie Adwan
Father Elie Adwan
Apr 21, 2026
Response from the owner · Apr 21, 2026

Your 5-star rating made our day! We appreciate your support and look forward to serving you again.

Charlene Reynolds
Charlene Reynolds
Apr 21, 2026

The recognitions were very nice and explained everything they did.

Services: Heating system maintenance
Response from the owner · Apr 21, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Kirsten Quinn
Kirsten Quinn
Apr 21, 2026

Anthony G. did our maintenance. He was extremely knowledgeable, professional, courteous and thorough. I could not ask for a better Technician. He has a standard all should be measured by. He will be requested for all future maintenance. He gave me the confidence I needed with my unit going into winter.

Price: $400–500 Price assessment: Reasonable price Services: HVAC system maintenance
Response from the owner · Jul 29, 2025

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

David Powers
David Powers
Apr 21, 2026
Response from the owner · Apr 21, 2026

We’re so glad to hear this! Our team works hard to provide top-notch service, and we’re grateful for your feedback.

Rating

4.6

6,735 Google reviews

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Contact

+1 401-234-2503
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