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Home / Find a Plumber / HVAC contractor / Benoure Plumbing, Heating & Air Conditioning
Benoure Plumbing, Heating & Air Conditioning

Benoure Plumbing, Heating & Air Conditioning

Plumber
4.4 241 Google reviews See on Google
+1 802-864-7156 Directions
Air conditioning contractor HVAC contractor Sheet metal contractor
B 81/100 PFUSA Score
Quality
34 / 40
Engagement
20 / 20
Activity
12 / 20
Trust
15 / 20

Computed from this business's Google profile — review history, owner responsiveness, profile completeness, and recent activity.

About This Business

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Plumber Air conditioning contractor HVAC contractor Sheet metal contractor

Services & Offerings

Amenities

  • Gender-neutral restroom

Offerings

  • Installation service
  • Repair services

Parking

  • Free parking lot

Service options

  • Language assistance — English
  • Onsite services

What Customers Mention

Knowledgeable plumber Water heater installation Boiler repair Heat pump installation Kitchen faucet installation Furnace installation Leak repair Vanity installation Efficient staff Gas fireplace repair

Reviews (100)

4.4
241 total reviews
5
84
4
3
3
1
2
1
1
11
Eric Schlosser
Eric Schlosser
May 1, 2026

Benoure was terrific. I had a leaky toilet. Grace was able to find a worker (Bailey) who was in the area on another job and my toilet was fixed quickly. I can’t thank them enough for their quick and fairly priced job.

Price assessment: Great price Services: Toilet repair
Alice Armstrong
Alice Armstrong
Apr 22, 2026

John Sterling helped me today with a problem furnace. He was so great. He called NTI and found that my furnace was under warranty and made arrangements for a new furnace. So grateful for his help. He is professional and explained the next step so I can get a replacement. Grateful and blessed for sure

Marshall Distel
Marshall Distel
Apr 13, 2026

After a horrible experience with Call The Whale during a routine heating system inspection, I reached out to Benoure for a second opinion—and I’m incredibly glad I did.

Jon S. took the time to thoroughly inspect and disassemble my system, clearly explain what they were seeing, and walk me through everything in a calm, professional way. What stood out most was their honesty and attention to detail. They identified that what The Whale had presented to me as a serious issue was actually not a safety concern or issue at all.

Jon was focused on getting it right and making sure I fully understood the situation. That level of transparency and integrity is exactly what you hope for when dealing with something as important as your home’s heating system.

I also had a great experience communicating with Jeff, the service manager. I can’t speak highly enough of the service and the support. Benoure restored my confidence and gave me real peace of mind. I would absolutely trust them again and highly recommend them to anyone looking for knowledgeable, honest, and professional HVAC service.

Response from the owner · Apr 17, 2026

Hi Marshall! Thank you for taking the time to share your experience, we really appreciate it.

We’re sorry to hear about the situation you dealt with previously, but we’re glad Jon was able to step in, take a thorough look at your system, and give you clear, honest answers. Making sure our customers understand what’s going on and feel confident in the work being done is something we take seriously.

We’ll be sure to pass along your kind words to Jon and Jeff as well, they’ll appreciate it.

Thanks again for trusting Benoure!

Margaret Briand
Margaret Briand
Mar 18, 2026

Tim and Pat provided repairs to the HVAC system. Both were very professional, courteous, and informative regarding the need for the repair by actually showing the corrosive part. They answered all my questions clearly and succinctly. I was very pleased with the service provided and would not hesitate to call Benoure again if needed.

Services: HVAC system repair
Response from the owner · Mar 18, 2026

Hi Margaret, thank you so much for taking the time to leave Tim and Pat a positive review! We’re really grateful to have plumbers and technicians who take such pride in the work and service we provide.

Mousa Ishaq
Mousa Ishaq
Mar 16, 2026

Furnace was making a gurgling sound. Arranged with Grace to get Ben to check cause and perform an inspection. Grace was very responsive and Ben was excellent at diagnosing the problem and fixing it

Price: $200–300 Price assessment: Reasonable price Services: Heating system repair
Response from the owner · Mar 16, 2026

Hi Mousa, we are so glad we were able to get to you sooner than expected! Thank you for trusting our team with your home!

Brendan Callahan
Brendan Callahan
Feb 23, 2026

Tim was incredible- we called Benoure to come take a look at our system in our newly acquired house and we couldn’t have asked for a better person for the job. He was kind, patient, and thoughtful throughout the visit- first diagnosing the issues and then making time in his schedule to fix a bunch of things right off the bat. Tim
also took the time to teach us along the way by showing where different things were, what to keep an eye on, and what he’d tackle first vs things that could wait. Truly, could not have asked for a better experience or a better person for the job!

Services: HVAC system repair, HVAC system maintenance
Response from the owner · Mar 6, 2026

Hi Brendan, thank you for taking the time to leave us a review. We are very fortunate to have such caring technicians and plumbers here like Tim!

Richard Kleiman
Richard Kleiman
Feb 16, 2026

I wanted to thank Crystal and John for their amazing responsiveness and professionalism over the past two days as we averted what could have been a terrible frozen pipes/damage event at our house in Stowe. The Benoure team really came through for us, after hours, in very cold temperatures, to make sure our house was not damaged, and we appreciate it so much!

Response from the owner · Mar 6, 2026

Hi Richard, thank you for your kind words and thank you for trusting us with your home!

Chris Gile
Chris Gile
Nov 20, 2025

Robby and Shawn replaced my hot water heater and they were great! They did a clean and professional job and even took the time to explain it all to me afterwards.

Services: Water heater installation
Response from the owner · Nov 21, 2025

Hi Chris, thank you so much for taking the time to share this! We’re glad to hear Bobby and Sean took great care of you. Providing clean, professional work, and making sure everything is clearly explained is exactly what we aim for. We appreciate you choosing us!

Lexan Christensen
Lexan Christensen
Sep 19, 2025

I'm doing a largely self led kitchen renovation and came across a mystery pipe that needed some identification and relocation. I called Benoure on the recommendation of a friend and they had someone out within a day who ended up taking care of the job on the spot. I am rarely floored the way I was with Benjamins level of service, kindness about my completely destroyed home, and his ability to take what I thought was a monolith of a problem and fix it in an hour and a half. I will be recommending these guys to everyone and their mother and am so glad to have a new reliable plumber in the area. 10/10 for Benjamin.

Price: $200–300 Price assessment: Great price Services: Plumbing pipe repair
Response from the owner · Oct 28, 2025

Lexan, thanks so much for taking the time to leave Benjamin and Benoure a positive review. We really appreciate having customers like you!

Paul Landerl
Paul Landerl
Sep 7, 2025

Our old boiler was red tagged in August. Jarret responded quickly to our need for a proposal. They were able to schedule us quickly. Kenyon and Jared did the installation and could not have been more of a pleasure to work with. Crystal in the office made sure we got the best pricing they could offer. Clearly being an employee owned business means a lot. They were all professional, personable and customer oriented. Thank you! Bring on the winter. We are ready.

Price: $1,000+ Price assessment: Reasonable price Services: Installation
Review photo
Response from the owner · Oct 28, 2025

Hi Paul! We are so happy you are happy! Thank you for the glowing reviews of our employees and our company! Winter will be here before you know it...

Joe Pugliese
Joe Pugliese
Sep 4, 2025

They've taken care of maintenance and repairs on my boiler and water heater for all 5 years I've lived at my house; they're prompt, communicate well and make reasonable recommendations.

This past year I had them replace all three heat pumps and two condensors for the A/C; they showed up on time with a decent size crew that knocked the job out in four hours. Can't recommend them enough.

Price: $1,000+ Price assessment: Reasonable price Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, Install AC, Water heater repair, Ductless heating & A/C services
Response from the owner · Oct 28, 2025

Hi Joe! We appreciate the time you took to leave our company and our awesome employees this positive review! So glad to have you as our customer!

Jen
Jen
Aug 6, 2025

Two months ago, the hot water heater stopped working so I called. I was scheduled out 2 months, which is my experience with any appointment based services post 2020 so I'm accepting of that (I may have been more upset if it were winter). Crystal and Tim were professional and efficient. Clear communication about expectations, appointment time, and cost the entire time. Tim was immediately able to diagnose and correct the problem in about an hour. Happy with how this went and happy to have hot water again. Thank you!!

Response from the owner · Oct 28, 2025

Hi Jen! Thank you very much for your kind review and for understanding for the delay in being able to get to you. So glad we were able to take care of your issue quickly! We appreciate having you as our customer!

Louise Jodoin
Louise Jodoin
Aug 1, 2025

Recently Steve Fisher serviced my York A/C and replaced the condenser motor fan. Steve explained everything he was doing, he was very knowledgeable and thorough, he was respectful, and I feel, went above and beyond. Thank you Steve. Benoure Heating and Plumbing is lucky to have you !!

Response from the owner · Oct 28, 2025

Hi Louise - We are SO lucky to have Steve Fisher on our team! He is an amazing service technician and we are grateful you agree! Thank you for your kind review.

Mary Morwood Ransom
Mary Morwood Ransom
Jul 10, 2025

NEW UPDATE ON 07/10/2025:
How would I describe this company? Trustworthy. Dependable. Conscientious.
When my boiler started to leak, Tim came right out and patiently took the time to explain to me what was happening and answered every question that I had. A part needed to be ordered, and Crystal called me to keep me updated on the part. She then promptly called me to schedule installation for the part. I appreciate being kept “in the loop!”

NEW UPDATE ON 04/10/23:
I really do appreciate this company — from Grace answering the phone, to Tim making sure that the system was up and running!
Grace had a calming voice on the phone when I was tongue tied — she has fabulous customer skills! And she took the time to call to let me know when Tim was on his way.
And once again, Tim is dedicated to doing the job and making sure that it is done right! When the job was completed, he took the time to explain it to me, answered every question that I had, and put my mind at ease.
Honestly — I have to give this company a 5-star rating! They all sincerely “care!”

NEW UPDATE on 11/15/22:
I appreciate the great customer skills that Crystal has as the first employee that I come in contact with at Benoure’s. After I left a message, she promptly called me back, and I could hear in her voice that she enjoys her job. I felt like she actually cares about the customers!

SPRING 2022:
Tim and Ben are dedicated and thorough professionals. When there was an issue with a part, they made sure to finish before they left in order for us to have heat.
They were both considerate and took the time to explain what was happening with the boiler.
The follow-up phone call came the next morning when Crystal called. She was very pleasant to speak with — she has great customer skills!

Positive: Professionalism Price assessment: Reasonable price Services: Heating system repair, Water heater repair
Response from the owner · May 3, 2022

Update 10/28/2025 - Hi Mary! Thanks again for your reviews and updates! It's so great to read your Benoure story and we are lucky to have you as our customer!

UPDATE 10/20/2023 - Thanks for continuing to share you positive experiences Mary, we appreciate you!

Hi Mary! We appreciate the time you took to leave Tim, Ben & Crystal a positive review. Thanks so much!

Francis Hewitt
Francis Hewitt
Jun 30, 2025

Tim was great! Friendly, professional and got our shower fixed and water back on quickly. We've used Benoure for several critical plumbing and HVAC issues over the years. They fix whatever needs fixing, and go the extra mile to make improvements, like when they replaced our central air unit and also improved it's foundation and moved it away from the window so it didn't impede our view. We appreciate their excellent service.

Response from the owner · Oct 28, 2025

So great to read this review, Francis! Thank you for taking time out of your day to leave it. We appreciate you.

Andy
Andy
Jun 12, 2025

Bobby and Shawn were great. They were both very professional, knowledgeable, cleaned up everything, and were great with my dog. Highly recommend.

Thank you!

Response from the owner · Oct 28, 2025

Thank you, Andrew, for leaving us this great review! Bobby & Sean definitely make a great team and we are thankful to have them here at Benoure!

Mae Keefe
Mae Keefe
Apr 18, 2025

Bobby and Shawn were professional and very skilled!

Response from the owner · Oct 28, 2025

Thank you for your positive review, Mae! Bobby & Sean are a great team and we are lucky to have them!

Mary Brown
Mary Brown
Apr 16, 2025

Very pleased with the service Tim provided. He was very knowledgeable and completed multiple tasks in a timely manner. He made my day!

Response from the owner · Oct 28, 2025

Thank you, Mary, for your positive review - we really appreciate it!

Ursula Lopez-Palm
Ursula Lopez-Palm
Apr 15, 2025

Benoure replaced my house’s broken sillcock. Scheduling was very easy and straightforward and the plumber, Tim, was nice, knowledgeable, and efficient.

Response from the owner · Oct 28, 2025

So glad Tim was able to help, Ursula! Thanks for your positive review.

Jack Ewell
Jack Ewell
Apr 3, 2025

After most of the plumbing/heating service providers we had for years retired or moved away I was looking to establish a relationship with an established, reputable company that would be responsive when problems develop with my heat or plumbing system. I’d seen the Benoure trucks in my neighborhood and decided to reach out after reading some great google reviews. Austin, the Benoure technician doing my boiler inspection and toilet replacement arrived on time, greeted me with a smile and introduction. After telling me what he would be doing and in what order, Austin began the job and worked at a professional pace while keeping me informed of his progress. Austin was a pleasure to have working in my home as he was polite, made eye contact and was an exceptionally clear communicator. This was a great first experience and I believe I’ve found the company I need for my future plumbing heating needs.

Response from the owner · Oct 28, 2025

This is awesome to hear, Jack! Thanks for sharing and for your positive review - so happy Austin was able to help!

Peter Olson
Peter Olson
Apr 2, 2025

Our main water line broke this morning at 6:45, but thanks to Crystal and Tim, we were up and running less than 3 hours later, and at a very reasonable price. Fast, friendly service from Benoure, and not for the first time!

Response from the owner · Oct 28, 2025

This is great to hear, Peter! Glad our Benoure team was able to assist quickly! We appreciate you and your reivew.

Kelly Buckheit Krause
Kelly Buckheit Krause
Mar 28, 2025

Steve came by to service our HVAC and was really excellent - gave us some great tips and really went above and beyond. Thank you!

Response from the owner · Oct 28, 2025

Thank you for your positive review, Kelly! We are proud to have Steve as a member of our team!

Richard Cross
Richard Cross
Mar 8, 2025

The tech was great! Communication from the main office regarding estimated dates wasn't great though. The good outweighs the bad though, so give them a call if you need solid service.

Response from the owner · Mar 25, 2025

Thanks for your review, Richard! We are glad you were ultimately happy with your service.

Steve Arrants
Steve Arrants
Jan 10, 2025

Excellent service! We needed a clothes washer valve replaced. Tech Benjamin arrived early and replaced the cold-water valve. He recommended replacing the hot-water valve as well, since both were over 20 years old. He did the job quickly and efficiently. The cost was much less than I anticipated. I would not hesitate to use Benoure again for additional work we need in our home.

Response from the owner · Mar 25, 2025

Hi Steve! Thank you for taking the time to leave Ben and our company a positive review. We appreciate it!

SB LC
SB LC
Dec 18, 2024
Response from the owner · Mar 25, 2025

Hey there SB LC - really wish we could have worked through whatever issue you had with our company...we are unable to resolve issues when the one-star review is anonymous.

Jim Krzaczek
Jim Krzaczek
Dec 14, 2024

We are just moving in to a custom home in Jeffersonville and there were multiple issues due to miscommunication from general contractor. Josh was amazing working thru all the issues. His assistant Keith was very polite. Bob was also great during the initial rough in stage.

Response from the owner · Mar 25, 2025

Hi Jim! Thanks so much for taking the time to leave our crew (Josh, Bob & Keith) a positive review. So glad they were able to get you through the issues and hope you're happy in your new home!

Eric Marz
Eric Marz
Nov 26, 2024

Steve from Benoure really helped me in a pinch. My boiler stopped working going into the weekend, and he was able to make time and figure out what was wrong quickly. He was friendly, explained what he was doing along the way, and one new part later I had my heat back.

Response from the owner · Mar 25, 2025

Thanks for taking the time to leave Steve a positive review, Eric!

Jake Hanley
Jake Hanley
Nov 11, 2024

I had an issuer with my boiler. Benoure sent Steve...he methodically went through the paces trouble shooting the sytsem, diagnosed a couple of problems and was able to fix it all up in short order. Professional, experienced, courteous - what more to say - FIVE STARS!

Response from the owner · Mar 25, 2025

Awesome to hear, Jake! Thanks for taking the time to let us know you experience!

Kimmy Forbes
Kimmy Forbes
Oct 16, 2024

Ben came out to our house today and totally fixed an issue that we have been struggle with for months. He was knowledgeable, friendly, and even walked me thru how to fix the issue if it happened again. Amazing customer service!!!!

Response from the owner · Mar 25, 2025

Great to hear, Kimmy! Thanks for leaving Ben a positive review - we love to hear from happy customers like you!

David Pye
David Pye
Sep 25, 2024

*I may name my first born child after Tim from Benoure*.

Update: 9/25/24: *Benoure (and Tim) Did It Again!*
Huge, scary water leak in my basement. Had difficulty finding anyone to assist at short notice - lifesavers. Have to update my original review to thank Benoure, Crystal and Tim for fitting me in at short notice to deal with the emergency. They were both so pleasant to work with, and I appreciate you both!

Original:
The fan/air circulation system in my tenant's apartment hasn't worked properly for almost 3 years, and is definitely off the beaten path in terms of commonly-seen brands for this area. After weeks of calls to local companies telling me they weren't interested in coming to diagnose a fancy brand they'd never heard of, Tim from Benoure showed up this morning and got to work. While he hit a few snags along the way (mysterious lack of power, no user's manual, faulty control panel wiring, calls to the brand's tech support and several other hurdles), he kept plugging away using only his ingenuity and the parts he already had in his truck. After only two hours he had this troublesome system (which has been the bane of my existence for a very long time) purring like a kitten once again. The relief I'm currently feeling will be matched only by the pleasure I take in finally being able to tell my tenant the ordeal is over when she gets home tonight. If it isn't already obvious, I am beyond pleased with Tim and Benoure - and highly recommend their services!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: HVAC system maintenance, Repair HVAC null: Yes
Response from the owner · Oct 1, 2024

David! Thanks so much for your awesome review! Not only was it entertaining, it was a great compliment to Tim and our company. We really appreciate having customers like you and are super happy you are happy! Thanks again.

James Clark
James Clark
Aug 22, 2024

My hot water tank was leaking. When I called I told Crystal it wasn't an emergency and there was no need to hurry. it was leaking about a drop per second and was located in the basement close to a cellar drain. The Service Tech. Timbo arrived with in a few hours, turned out after his evaluation to be unrepairable. While Timbo was here we made a plan to remove the tank heater and utilize the "on demand" hot water heater located on the furnace. The following day Timbo arrived as planned and the transformation from tank to tankless went off with out a hitch.
Great experience from start to finish dealing with these folks. They all work together as a team getting the materials and performing the work. Timbo was very knowledgeable, friendly and respectful. My wife and I were very happy with Timbo, Nick and the whole Benoure Team!

Response from the owner · Oct 1, 2024

Thanks for your favorable review, James. It is wonderful to have a customer compliment our team and how well they work together. WE appreciate you and are so glad you and your wife are pleased with our service.

Robert Letovsky
Robert Letovsky
Jul 25, 2024

Great service, as always! They're reliable and responsible. Joe came out to our home this morning. He was courteous, professional and very knowledgeable. We know we can depend on Benoure and their team.

Response from the owner · Oct 1, 2024

Thank you, Robert, for your five-star review. We are appreciative of the time you took to leave it and are happy to hear you are pleased with our service.

Aaron Whitledge
Aaron Whitledge
Jun 21, 2024

Steve showed up on a Friday afternoon and got the a/c up and running in no time! Very efficient and honest with his diagnosis.

Response from the owner · Jul 24, 2020

Thanks, Aaron! We appreciate your five star review and the time you took to leave it. Glad you'll be comfortable again for the weekend!

James Vivian
James Vivian
Jun 17, 2024

Called to get a broken hot water heater replaced. Next availability for someone to come out and give me a quote was 8+ weeks out.

Don't waste your time.

Response from the owner · Jun 18, 2024

Hi James - thanks for thinking of us. We would absolutely love to help everyone who calls the same day or even week, unfortunately we are unable to do so as there is not enough qualified help out there to hire. We are currently running a hiring campaign...if you know of any licensed plumbers or HVAC techs, please send them our way so we can help people like you sooner. Even better, encourage younger folks to go into the trades where they can make more than a college graduate and not have any of the debt. Not sure we deserve a one-star review but thanks for sharing. :)

Kathy S
Kathy S
Jun 12, 2024

Joe spent a lot of time inspecting, serving and cleaning our ductless air conditioning units. He also resolved an issue with a spigot. He was very professional, helpful and friendly. Greatly appreciated his efforts!

Response from the owner · Apr 2, 2024

Hi Kathy! Thanks so much for your five-star review! Glad you were happy with the service Ben provided!

Rick Peate
Rick Peate
May 2, 2024

Installation by Tim on April 26, 2024 -
Tim did a great job in all respects - punctual, professional and courteous.
Thanks for the great service.
Rick P

Response from the owner · Oct 1, 2024

Hey Rick - thanks so much for leaving Tim a positive review! Hope you enjoy your fall!

susan schifilliti
susan schifilliti
Apr 29, 2024

Prompt,courteous service Steve the service tech took time to explain the problem with furnace so I understood what they were and the process to repair. Very pleased with outcome. Highly recommend and will call again if I need service.

Response from the owner · Oct 1, 2024

Thanks so much, Susan! We appreciate your five-star review and are happy to have you as our customer.

Deb Peate
Deb Peate
Apr 28, 2024

Tim installed 2 vanities and toilets and did a fantastic job! He was punctual, super organized and explained everything. Great work!

Response from the owner · Oct 1, 2024

Hi Deborah! Thank you for your positive review for Tim and our company. So happy you are pleased with his work!

natasha stevens
natasha stevens
Apr 25, 2024

Benoure unfortunately was a disappointment in the job performed, customer service, and cost. I had them come to do a service pre-inspection on our forced air heating unit, which was in fine condition. They charged us for an 1.5 hrs of labor when they were only here for an hour max, and then after they left the thermostat suddenly stopped working after functioning fine for 4 years and getting a thumbs up from the servicer. When I called to ask, the lady the answered told me to change the batteries despite the thermostat not having a battery at all, and having a remote sensor. She basically yelled at me and over-spoke me when I tried to discuss it and give her a model number, she said she "googled it". What happened is that the emergency switch on the furnace switch was off, and they never even offered that as a solution just yelled at me. Overall, would not recommend.

Ana Baustin
Ana Baustin
Apr 17, 2024

Highly recommend Benoure! Everyone I worked with there was super friendly and helpful, from Grace on the phone line to squeezing me into a last-minute appointment to Steve who came out to save my boiler. Thanks all for your great service!

Response from the owner · Oct 1, 2024

Thanks so much, Ana, for your positive review! Grace & Tim are great team members here at Benoure and we are glad you felt the same!

Maureen Leahy
Maureen Leahy
Apr 12, 2024

Had a great service call from Joe today. He was polite, professional and completed the work very quickly. Job well done!! Thank you!!

Response from the owner · Oct 1, 2024

Maureen! Thank you for your five-star review! We are lucky to have great customers like you!

Colleen Nick
Colleen Nick
Mar 25, 2024

Steve Fisher did a great job getting my heat back online. Did a nice job explaining everything to me. Very pleasant, friendly and knowledgable.

Response from the owner · Apr 2, 2024

Hi Colleen! Thanks so much for your five-star review for Steve and our company!

Paul L
Paul L
Mar 7, 2024

Steve came out to our house and quickly replaced a pump in our boiler. He showed us exactly what he did and explained why. Incredibly knowledgeable and friendly. We’ll definitely be calling Benoure plumbing if we have needs again!

Response from the owner · Apr 2, 2024

Hi Paul! Thanks for taking the time to leave Benoure and Steve a positive review! We appreciate customers like you!

Mary Cady
Mary Cady
Feb 14, 2024

Tim was wonderful. He was punctual, knowledgeable and courteous.

Response from the owner · Apr 2, 2024

Thanks so much, Mary! Your review is much appreciated!

Leslie Sullivan
Leslie Sullivan
Dec 27, 2023

Steve from Benoure came to repair an issue with our HVAC system. He was extremely helpful and provided the solution we needed.

Response from the owner · Apr 2, 2024

So glad you had a great experience, Leslie! Thank you for sharing!

Anando Dubo
Anando Dubo
Nov 3, 2023

I would like to share my experience and it was great one!! I had phantom water leak in my basement boiler room. I called in for a service call with Benoure plumbing and Jeff answered, I briefly told him about it. Jeff stated we will come out and take a look. One person came out and I missed them somehow, so I kept waiitng, later in the day around 3 pm on a Friday, I called back for a follow up, to ask when will someone be here, Jeff stated my guy was there an hour ago. Which I must of missed him somehow, Jeff stated I will have someone there in 10 minutes. Ten minutes Jarret shows up, I told him about my issue and showed him what I been trying to find for the last four hours. It was in the most strange odd place, which was above my hvac duct work in a boiler room. I located the possible leak but could not tell how or where it was leaking from. Super strange situation and very uncommon Jarret from Benoure was very curious how or what was happening. He climbed up and layed down across my duct work. This was the only access point to lovate the leak. He pushed his finger on the elbow and boom water started squarting out. When not pressed it was leaking droplets, when pressure applied it was leaking very badly. This was my hot water line, menaing anytime water was being used it was leaking. This was happening for some time but I never noticed until today. Jarret took pictures and showed it to me and it was one of those one in a million type issues. He vent to his van grabbed parts and stated I have to do this once and do it right, just due to location of it. He climbed back up and made an easy repair fix. I was very pleased with his knowledge and professionalism. If you need something always ask for Jarret to be your tech. It was great experience and I would recommend anyone to use him. I had great Friday and got lucky for quick service call for the repairs. Thank you again guys!!

Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Plumbing leak detection null: Yes
Response from the owner · Apr 2, 2024

Anando, thank you so much for the time you took to leave Jarrett this five-star review. We are happy you are happy!

Kevin Reagan
Kevin Reagan
Nov 3, 2023

Steve made quick work of my troubled boiler. He identified components that needed replacing and gracefully explained the issues he found. He resolved what was a stressful situation with skill and confidence. This is my second great experience with Benoure. Highly recommend.

Response from the owner · Apr 2, 2024

Hi Kevin! Thanks so much for your positive review for Steve and our company. We appreciate having you as a customer!

Stuart Mowat
Stuart Mowat
Oct 27, 2023

Benoure installed three faucets for us, and did some small toilet adjustments. We were very happy with the work that was done. A shout-out to Grace in the administration, Josh the primary installer and Ben the second installer. All staff were knowledgeable, friendly and efficient. We highly recommend them.

Response from the owner · Oct 27, 2023

Awesome to hear, Stuart! Thank you for your positive review of our company and our staff! Best wishes to you as we close out 2023.

Martin Martell
Martin Martell
Oct 27, 2023

Steve did a fantastic job of getting my furnace diagnosed, and back up running!! thank you so much!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value null: Yes
Response from the owner · Oct 27, 2023

Hey Martin! Thanks so much for taking time out of your busy day to leave us and Steve a positive review. We really appreciate your feedback!

David Felcan
David Felcan
Jul 12, 2023
Response from the owner · Oct 10, 2023

Thanks for your positive review, David!

Kristin N.
Kristin N.
Jun 30, 2023

I'm a big fan of Tim Barnett at Benoure! Tim went the extra mile to fix some thorny problems caused by a technician (from another firm) who had done a terrible job installing my water softener and boiler. Tim does professional work, is respectful of his customers, and is great at answering questions. I highly recommend him!

Positive: Responsiveness, Punctuality, Quality, Professionalism null: Yes
Response from the owner · Oct 10, 2023

Hi Kristin,
Thank you for your five-star review of Tim and Benoure. We really appreciate the time you took and your business!

Noah Ranallo
Noah Ranallo
Jun 8, 2023

I had someone come out to do an estimate the last week of March 2023. The estimate was to redo the majority of the plumbing in our house, in conjunction with a large renovation project we are working on. I sent them the plans for the project as requested, and never heard anything back. About a month later I called, and they said the person who did the estimate was out of the country and they would get back to me when they were back. I called 2-3 more times, not upset, just wondering what the status of my estimate was and if I need to look elsewhere to find a plumber. The last call, the person who answers the phones said she would have the person who did estimate call me back that day. I have not received that call, it is now mid June, and I last talked with Benoure in mid May.

Negative: Responsiveness, Professionalism null: No
Response from the owner · Oct 20, 2023

Hi Noah - we apologize for the experience you had - this is not our normal customer experience. We admit we are very busy and sometimes overwhelmed with the work coming our way but we should have gotten back to you either way. We hope you found someone to take on your project and wish you well.

robert jodoin
robert jodoin
May 26, 2023

Steve Fisher performed maintenance on my heat and A/C unit. He was very personable. Explained what he was doing, answered all my questions, and even went the extra to fix my gas fireplace. He is a definite asset
to the Benoure business. I plan to request him for any future maintenance or repair. Thank you Steve
Louise Jodoin

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: A/C system maintenance, HVAC system maintenance null: Yes
Response from the owner · Oct 10, 2023

Steve & Louise, we appreciate the time you took to leave this review for Steve and our company. Thanks so much!

Sarah McLaren
Sarah McLaren
May 13, 2023

Thanks Benoure and Tim in particular for working with us to troubleshoot an issue with our boiler! Appreciate the prompt response and follow up calls without any hassle!

Response from the owner · Oct 10, 2023

Sarah, thanks so much for your positive review of Tim and our company. Glad we were able to help!

Doug Chamberlain
Doug Chamberlain
Apr 20, 2023

I was so impressed with Ben R. from Benoure Plumbing and Heating! He came in a replaced two outside hose bibs and brought the job up to code and installed two new ball valves. He was personable, hardworking and neat. The job was done quickly for what I consider a reasonable price. I will be using Benoure Plumbing and Heating in the future.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Plumbing leak repair, Plumbing pipe repair null: Yes
Response from the owner · Oct 10, 2023

Hi Doug! Thank you for taking the time to leave Ben and our company this five star review. We appreciate your business and are happy you are happy!

christie villa
christie villa
Apr 3, 2023

Tim is an amazing service tech 😎

Response from the owner · Oct 20, 2023

Hi Christie! Thanks for sharing - we think Tim is great too! Glad to have you as our customer.

Gabriel Covert
Gabriel Covert
Mar 8, 2023

John Sterling was absolutely fantastic when he came to our home to service our heat pump/mini-splits, and take a look at our hot water heater. John showed up exactly at the designated time, explained what he was doing and why, and took care of everything we needed within a few hours. I would highly recommend to friends/family.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: A/C system maintenance, Thermostat repair, Water heater repair null: Yes
Response from the owner · Aug 8, 2022

Hey Gabriel! Thank you for taking the time to leave Benoure and Jon a positive review. We are happy you are happy!

Darren Anand
Darren Anand
Feb 16, 2023

Excellent service! My furnace failed mid Winter and Benoure reworked their schedule to install a new furnace for us the next day. Very professional and quality work.

Response from the owner · Oct 20, 2023

Thanks so much for your positive review, Darren! We really appreciate it.

Mark Newton
Mark Newton
Feb 11, 2023

Ryan and Patrick installed a new high efficiency boiler system to replace our 30 year old boilers at our church building. They did such a fantastic job, I don't even know where to start. They were friendly, courteous, professional, ... you name it. During the three days they were there working on the new system, most of the time I didn't even know they were there. Simply put, they were fantastic. And when they left, you couldn't even tell that they were here, other than the fact that we now have a beautiful new system in our boiler room. We won't use another company. Benoure treated us great, and I don't think we could find any better. Thank you to Benoure, Ryan and Patrick!

Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Heating system installation, Installation null: Yes
Review photo
Response from the owner · Oct 20, 2023

Hi Mark - thank you for taking the time to share your positive experience with our company and with Ryan and Patrick! They are a great team and we are lucky to have them. Wishing you all the best!

Sandra Delaney
Sandra Delaney
Jan 26, 2023

Ben did a fantastic job installing my new sink and kitchen faucet. Thank you!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value null: Yes
Response from the owner · Oct 20, 2023

Hi Sandra - thanks for taking time to let us know how happy you are with your new sink and faucet. Ben is a great addition to our team, glad you agree!

Sharron Balaban
Sharron Balaban
Jan 18, 2023

We are so impressed with how responsive, honest, and professional the entire Benoure team is. From the polite persons (Crystal and Grace) who screen calls and schedules appointments, the knowledgeable and respectful service person (Tim), the billing department and service manager (Jeff). It’s so refreshing to have a positive experience from a local business! We highly recommend Benoure for both plumbing and heating repairs of which we have had both.
Sharron and Robert

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: HVAC system maintenance, Plumbing leak repair null: Yes
Response from the owner · Jan 20, 2023

Sharron & Robert, thanks so much for your kind words. We will be sure all team members mentioned receive your kudos! Thank you for being our customer, we appreciate you!

Bill Shappy
Bill Shappy
Dec 15, 2022

Steve was on time and quickly assessed the situation and had the new thermostat installed and working within a half hour! Excellent!

Response from the owner · Jan 20, 2023

Awesome, Bill! Glad Steve was able help. Thanks for taking the time to leave this review.

Gabriel Griffin
Gabriel Griffin
Nov 23, 2022

Called and said they couldn’t help because I am not a customer, I offered to become a customer and they refused.

Negative: Quality, Professionalism null: No
Response from the owner · Jan 20, 2023

Hey Gabriel - Sorry we weren't able to help - We are always accepting new customers but do not always have enough Service Technicians to help everyone immediately so we have to schedule out a bit. We hope you found someone to help. Best of luck to you.

Peter Day
Peter Day
Sep 30, 2022

Very disappointing experience, terrible customer service. Beware Benoure! Had a new and expensive boiler installed that took 2 return visits by technicians to get working properly. Was then billed for the work done (again, just to simply get the new system - that had not been installed properly - working right.) When I called to discuss the charges, I was given the run-around (promised callbacks with service managers that never happened, etc.) and when I did finally get through, the rep was extremely dismissive of my questions and concerns. All I got was the same tepid reply repeated multiple times (so... did you actually HEAR what I just said??!) and instead of simply making it right, the "best they could do" was to subtract one hour of work. Call me old-fashioned, but I believe that when you purchase a $9000 boiler, it should WORK correctly. And if it doesn't, fine, fix it and get it right but that's on the company. There really is no justification for additional charges, period.

Negative: Quality Services: Heating system installation null: Yes
Response from the owner · Jan 20, 2023

Peter, we are sorry your experience with our company did not meet your expectations. Unfortunately we cannot warranty equipment forever. Like appliances, cars, etc. at some point the consumer is responsible for repairs. We did try to help and we did comp you some labor or your invoice, we are sorry that was not enough to satisfy you. We wish you the best.

Brad Greenwood
Brad Greenwood
Sep 8, 2022

I called for emergency waste of call they didn't carei wish businesses like this went out of business the lady that answered the phone was no help if she could not help or answer any questions why answer the phone never call before ever again they didn't seem to care if you're short of help stop advertising 24hr emergency service! I'll never call againread the lame owners illexcuse below I'll never. All again!

null: Yes
Response from the owner · Aug 31, 2022

Hi Brad. So sorry we weren't able to help you. We would really like to be able to help everyone who calls but only have so many Service Techs (its really difficult to find experienced help these days) and so many hours in the day. Best of luck to you.

Karen LeFevre
Karen LeFevre
Aug 17, 2022

Ben was here today to repair/replace 2 outdoor faucets. He was knowledgeable
efficient, and pleasant to work with. He seemed to enjoy going about his job.It is a relief to have those faucets working again. I would be happy to have Ben back again
if I need other repairs.

Positive: Responsiveness Services: Plumbing leak repair null: Yes
Response from the owner · Aug 31, 2022

Karen, thanks so much for your positive review of Ben and our business. Glad your faucets are back up and running!

Carlanne Herzog
Carlanne Herzog
Jul 24, 2022

Had a simple question about operating AC. We are longtime customers of Benoure. My question was answered in their office. Did not involve making appointment, which be laborious and take some time.

Response from the owner · Aug 8, 2022

Hi Carlanne, glad we were able to assist you without an actual appointment. Thanks for the review!

Erin Fisher
Erin Fisher
Jun 29, 2022

Steve did an amazing and thorough job to identify and fix leaks with our AC system and clearly explained how to troubleshoot any future issues. Highly recommend Benoure and Steve!

Positive: Responsiveness, Quality, Professionalism Services: Repair HVAC null: Yes
Response from the owner · Aug 8, 2022

Hi Erin! Thanks so much for taking the time to leave Benoure and Steve a five star review. We appreciate having customers like you!

Jess Owens
Jess Owens
Jun 28, 2022

Called to follow up on an email inquiry for a basic pipe cutting job. When I asked Crystal about the $145 travel charge her response was "yeah, we can book Chittenden county all day long so..." Her attitude and tone alone made me not want to book them.

Negative: Quality, Value null: No
Response from the owner · Aug 8, 2022

Hi Rally, we are sorry this is the impression you received from your phone call. We are extremely busy but this is not the feeling we want to give the folks who call us. We admit we are not able to help everyone who calls us, wish we could. Best wishes to you.

Sudhir shantinath
Sudhir shantinath
Jun 11, 2022

put in a tankless water heater for us a few years ago. quality work.

Response from the owner · Aug 8, 2022

Hi Sudhir, thanks so much for the five stars! Glad you're happy with your water heater!

Anne Dunn
Anne Dunn
May 28, 2022

Bad don't call won't help

Response from the owner · Aug 8, 2022

Hi Anne, So sorry we weren't able to help you. We would really like to be able to help everyone who calls but only have so many employees (its really difficult to find experienced help right now) and so many hours in the day. Best of luck to you.

Eric Cardinal
Eric Cardinal
May 26, 2022
Response from the owner · Aug 8, 2022

Thank you, Eric!

Thomas Connolly
Thomas Connolly
May 19, 2022

During an impossible heat wave, our spit system went down. Benoure came as quickly as possible. The technician was Steve, who was beyond friendly and competent. Although there will be some future maintenance, we are up and running in front of the next expected heat wave. Thank you Benoure, and thank you Steve.

Response from the owner · Aug 8, 2022

You are very welcome, Thomas! Thank you for being a great customer and for leaving us this positive review! Stay cool!

Jonathan Marcin
Jonathan Marcin
May 14, 2022

We’re grateful for Steve’s service in response to our A/C failure. He responded to our call on the hottest day of the year to provide a much-needed temporary fix to our A/C issue as well as troubleshoot a longer-term solution to help us avoid similar issues in the future. We highly recommend Benoure and Steve when you’re in need.

Positive: Responsiveness, Professionalism Services: A/C system repair null: Yes
Response from the owner · Aug 8, 2022

Thanks for taking the time to leave Benoure and Steve a five star review, Jonathan! We really appreciate it. Hope you're staying cool!

John Koerner
John Koerner
May 11, 2022

We just had a great experience working with Benoure Plumbing. Jeff did a great job planning the installation of our heat pumps around our schedule and Pat and Andrew (our technicians) were professional, friendly and knowledgeable....they were really nice to our dog too! We highly recommend Benoure Plumbing they are great to work with from start to finish.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value null: Yes
Response from the owner · Aug 8, 2022

John, thanks so much for your positive review. We are happy you had a great experience with our company and will make sure our employees know. Thank you for your business!

Ymariand Joseph
Ymariand Joseph
May 9, 2022
Response from the owner · Aug 8, 2022

Thanks for your positive review, Joseph, we appreciate it!

Daniel Cashdollar
Daniel Cashdollar
Apr 28, 2022

Reckless and annoying drivers on the road.

Response from the owner · May 2, 2022

Hi Daniel, the manner in which our drivers operate their company vehicles is very important to us. If you ever notice any issues again, please feel free to call our office and let us know, our vehicles are numbered and we would like to address any issues. Thank you.

olivia Bacon
olivia Bacon
Mar 25, 2022

Tim and Ben are both very professional and knowledgeable, I had Tim 1st come to check on a leak I had on the ceiling of my kitchen directly above is my upstairs bathroom, he did a thorough investigation and checked on my plumbing had some suggestions on old plumbing we had on our over 100 year old home we then scheduled a second visit, when he came back with Ben to upgrade and re run the plumbing in the bathroom (we had exposed copper pipes) that I wanted to be behind the walls, as well as he re sealed the shower drain and toilet downstairs that was leaking he gave us different options on what to do, everything looks excellent, and is not longer leaking, we then have them coming back to install new vanity and shower hardware once new tiles are installed! I would recommend Tim and Ben from Benoure to anyone and everyone
Thank you guys again so much for your hard work!!!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value null: Yes
Response from the owner · May 2, 2022

Hi Olivia! Thanks so much for your review. Tim and Ben are valuable members of our Service Technician staff and we are so glad they were able to solve all of your plumbing issues.

Jeff Kunz
Jeff Kunz
Mar 25, 2022
Negative: Professionalism Services: Service not listed null: Yes
Response from the owner · May 2, 2022

Jeff - we wish you well with your job search, sorry you felt you had to leave us a one star review...

Leah Barranco
Leah Barranco
Mar 23, 2022

Andrew was great!

Positive: Responsiveness, Punctuality, Professionalism null: Yes
Response from the owner · May 2, 2022

Awesome, Leah! Thanks for letting us know!

Shannon Gagnon
Shannon Gagnon
Feb 8, 2022

Andrew and Pat replaced the very old furnace at my house and were friendly, knowledgeable and a pleasure to deal with. They did a great job!

Positive: Responsiveness, Punctuality, Professionalism Services: Heating system installation, Installation null: Yes
Response from the owner · Feb 15, 2022

Hi Shannon! Thanks for your positive review and your business, we appreciate it!

Dana Potter
Dana Potter
Feb 6, 2022

Tim arrived early, was very professional, and did an excellent job. He took the time to explain the issue and the best solution to fix it. His work was excellent and I am very pleased with the end result. If I ever have another issue I will call Benoure first.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Heating system repair null: Yes
Response from the owner · Feb 15, 2022

Thanks for your positive review, Dana! So glad Tim could fix the issues you were having.

Keith Neil
Keith Neil
Feb 4, 2022

Called regarding furnace not working today Friday 3:30pm). It is 12 degrees…5 degrees tonight. Their response: “we can get to you in one month”. Pandemic or not, I will NEVER call upon your services in the future.

null: No
Response from the owner · Feb 8, 2022

Hi Keith, we are truly sorry we were unable to fit you into our schedule sooner. As you may have heard, hiring is hard right now, especially in the trades - we only have so many technicians and so many hours in the day. We do our very best to service our current customers and take on new customers when we are able to. We hope you were able to find someone to service your furnace.

Claudia Renchy Morton
Claudia Renchy Morton
Feb 1, 2022

Ben was here today and went through a whole punch list of items we needed done from fixing our hot water to changing out the guts of our toilet. He was super thorough, kind and knowledgeable. He even noticed a slow leak in our basement sink that he was able to proactively fix. We would definitely work with Ben and Benoure Plumbing & Heating again!

Services: Heating system repair null: Yes
Response from the owner · Feb 15, 2022

Claudia, thanks so much for your positive review for Ben and our company. We appreciate the time you took to leave it and are happy to have you as our customer! Thanks again.

Karen Archer
Karen Archer
Jan 23, 2022

Steve Fisher came out to service my furnace. In the 5 years that I have had this boiler, I have needed to use my wood stove as supplemental heat when the temperature drops below 30. I asked him if the furnace was a good one, and he said yes, let me look at it. I appreciate a service person/company who isn’t trying to scam people into purchasing things they don’t need! He tweaked the water temperature and one other thing and that night, even though the wind chill was -25, I did not need the wood stove - GAMECHANGER! Thank you so much, Steve!

Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Heating system maintenance null: Yes
Response from the owner · Feb 15, 2022

Hi Karen! So glad Steve could improve the operation of your boiler. Thank you for choosing us to help and for leaving this positive review!

Bethany Goss
Bethany Goss
Jan 21, 2022

Thank you so much to Benoure Plumbing and Heating for sticking with me and working out the details of my toilet install today. Thanks to Karen and Ben for making it happen with quick response time and good communication. I am very appreciative. ~ Beth

Positive: Professionalism Services: Installation null: Yes
Response from the owner · Feb 15, 2022

Beth, thanks for taking the time to let us know and for your positive review! We appreciate it.

Rick Nold
Rick Nold
Jan 18, 2022

I called Benoure at 6pm with a burst pipe. Their technician, Tim came right out to the house and had things repaired within 2 hours. He was professional, knowledgeable and got the job done fast with a fair price. I’ll be using them from here forward. Thank you Tim and Benoure for taking great care of us.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Heating system maintenance null: Yes
Response from the owner · Feb 15, 2022

Hi Rick! So glad we (Tim) could help - happy to have you as our customer.

Kylee Heingartner
Kylee Heingartner
Jan 9, 2022

Steve from Benoure was great! Wonderful, professional, timely service! Thanks Steve!

Positive: Responsiveness, Punctuality, Professionalism Services: Heating system maintenance null: Yes
Response from the owner · Feb 15, 2022

Thank you, Kylee, for letting us know! Take care.

Addie Chadwick
Addie Chadwick
Jan 4, 2022

Steve couldn’t have come at a better time to fix our Rinnai space heater, 7° this morning. He was knowledgeable, professional, efficient, able to fix our heater without costing a fortune. He provided great information about repair vs. replacing and I appreciated his honesty! Will definitely use this business again in the future with hopes of getting Steve Fisher back! Thanks again, from a toasty warm customer!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Heating system repair null: Yes
Response from the owner · Feb 15, 2022

Hi Addie! Thanks for your positive review, we really appreciate it!

Micah HF
Micah HF
Dec 31, 2021

Our experience installing a new heat pump (hybrid) electric water heater with Benoure, which included capping the natural gas line and installing a mixing valve, condensate pump & expansion tank. Most competitive rate of the three quotes we received. Plus, upon installation, the tech was helpful in guiding us through maintenance of the unit. Overall a great experience!

Positive: Value Services: Installation, Service not listed null: Yes
Response from the owner · Feb 15, 2022

Thanks for your five star review, Micah! So glad you are pleased with our work - I'll be sure to let Bobby and Josh know. Take care!

marcus medlar
marcus medlar
Dec 21, 2021

Andrew Abair and Nate were great!!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Installation null: Yes
Response from the owner · Feb 15, 2022

Hey Marcus! Thanks so much for letting us know! We appreciate the time you took to leave this review.

kendra bowen
kendra bowen
Dec 21, 2021

We had a leak in our hot water heater and standing water in parts of our basement. Benoure was out here within an hour and a half to help. Tim was the technician who helped me and he was professional knowledgeable and quick to repair. He took the time to explain potential issues so that I could avoid costly repairs in the future. He also took the time to fix something else while he was here that I had not bothered to call about previously. I would highly recommend him and this company again. Thank you.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Water heater repair null: Yes
Response from the owner · Feb 15, 2022

So glad we could get there so quickly and take care of the issues you were having, Kendra! Thanks for leaving Tim a positive review, we appreciate it.

Doug Smetzer
Doug Smetzer
Dec 21, 2021

Andrew, Chris, Nate, and Kenyon installed Minisplit ac systems in most of the house. They were great: on time, very professional and thorough, very neat and efficient. The units look great and they made sure I knew how to work them. I will definitely use Benoure for future ac, heating, and plumbing needs. Thanks guys. Doug S

Positive: Responsiveness, Punctuality, Quality, Professionalism Services: Ductless heating & A/C services null: Yes
Response from the owner · Feb 15, 2022

Hi Doug (Bubba)! Thanks for your positive review - we appreciate you taking the time to leave it. We will be sure all of the guys receive your kudos!

Diane McDonnell
Diane McDonnell
Dec 15, 2021

Benoure Plumbing and Heating did all of the work in our house when it was built 7 years ago and we have had them do our yearly maintenance since then. Very trustworthy, honest and reliable!! Steve Fisher was our technician the past two years and he’s the best!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Heating system maintenance null: Yes
Response from the owner · Dec 20, 2021

Hi Diane! Thank you for your confidence in us and Steve! Wishing you a wonderful holiday season!

Katie Menson
Katie Menson
Dec 14, 2021
Positive: Responsiveness, Quality Services: Installation, Water heater repair null: Yes
Response from the owner · Dec 20, 2021

Hi Katie! Thanks so much for the five stars! Happy Holidays

Margaret Wiener
Margaret Wiener
Dec 9, 2021

Steve was extremely helpful in helping me understand how our heating system works and in setting up the thermostat and app!

null: Yes
Response from the owner · Dec 20, 2021

Thank you, Margaret, for letting us know about your positive experience. Steve is a great member of our team so we are not surprised! Happy Holidays to you!

Bill Wight
Bill Wight
Dec 3, 2021

Great winter service work. Steve was prompt, professional and knowledgeable.

Positive: Responsiveness, Punctuality, Professionalism Services: Heating system maintenance null: Yes
Response from the owner · Dec 20, 2021

Hi Bill! Thanks for leaving this review. Glad we were able to help! Happy Holidays to you!

A Lawson
A Lawson
Dec 3, 2021

Benoure replaced my old gas heater and boiler. They were extremely helpful, especially Rick, and very responsive. Everything I needed was explained to me and they even managed to get me a much sooner appointment than I was originally told. The work was completed on time and was incredibly thorough. I’m extremely happy I chose them to do this work.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value null: No
Response from the owner · Dec 20, 2021

Hi Alex. So glad you had a great experience. Thank you for leaving this review to let us know! Happy Holidays to you!

Cc Larner
Cc Larner
Dec 2, 2021

Steve was right on time and very informative and professional. He took extra time to inform me of any improvements that could be made to my systems for mine and my family's safety. His work was thorough. I highly recommend Benoure Plumbing and Heating. From my first phone call to schedule through the work being performed my experience was nothing but positive and simple!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Heating system maintenance null: Yes
Response from the owner · Dec 20, 2021

Positive and simple is what we strive for! Awesome to hear, Cc. We appreciate you and the time it took to leave this review!

Connie Anania
Connie Anania
Dec 1, 2021

Steve and Jon (technicians) were polite, knowledgeable and professional. And Karen (office staff) was as polite and professional. As a veteran who is also disabled, I appreciate that they were efficient and helpful in keeping me in my home even without the heating up and running. They let me borrow some fantastic electric heaters that kept me and my dogs warm and safe. Thank you again all of you for your help!

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Services: Heating system repair null: Yes
Response from the owner · Dec 20, 2021

Hi Connie! This is so great to hear. I'm glad we were able to take such good care of you! Wishing you a wonderful holiday season!

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