Have an emergency, got a call where the person told me since im not an existing customer he won't make the emergency visit. In the meantime its 20 degrees and I have no water or heat
Bill Trombly Plumbing – Heating – Cooling – Electric
Plumber
Air duct cleaning service
Drainage service
Electrician
Gasfitter
HVAC contractor
C
72/100
PFUSA Score
Quality
37 / 40
Engagement
18 / 20
Activity
2 / 20
Trust
15 / 20
Computed from this business's Google profile — review history, owner responsiveness, profile completeness, and recent activity.
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Plumber
Air duct cleaning service
Drainage service
Electrician
Gasfitter
HVAC contractor
Services & Offerings
Offerings
- Repair services
Payments
- Credit cards
Service options
- Onsite services
What Customers Mention
Knowledgeable technician
Annual maintenance
Hot water heater replacement
Courteous staff
Annual cleaning
Septic pumping
Clog removal
Mini split installation
Quick fixes
Explanation of work
Reviews (100)
4.7
598 total reviews
5
88
4
3
3
0
2
2
1
7
Jul 17, 2025
I wish I could give negative number of stars. I am complaining to the state of new Hampshire.
Recently I had an issue with the pressure relief valve installed on my well pressure tank. It started to leak. I called for an appointment and was told that the fee for the visit was $120 before any work was done.
The next day Jim arrived in the mid-afternoon. I showed him the tank, pressure switch and relief valve. He worked on a tablet pc for a minute and then told me it would cost $500 just to diagnose the issue. That was in addition to the $120 for showing up.
I knew the issue. The possible problems were the tank, switch and valve.
I told him there was no way I would pay $500 for diagnosis. Out of curiosity I asked how much to replace all the parts, Tank, Tee, Switch, Pressure relief valve, and pressure gauge.
He came back with a price of $5001.00. I was incredulous. I knew that all the parts were under $600. I was expecting an estimate of $1000.
I said no way and paid him the $120 for showing up.
I went to F.W Webb, purchased all the parts for $550, and did the job in three hours.
Both the cost to diagnose and replace the components were criminally high. There is now way that can be justified.
Never do business with Bill Trombly \ Sanford. Especially if you are not knowledgeable about the systems you need help with
Jul 8, 2024
This review is a reminder to future me because I've made the mistake of hiring Bill Trombly Plumbing twice now.
Do not ask this company to help with small jobs.
I paid $120 for the privilege of an unprepared tech to visit my house, tell me that they would not do the job, promise they would send me a quote for the actual job, and leave after 20 minutes.
After a week of radio silence, I called the office to ask about the quote, which ended up being almost $2500 for a job whose parts would cost maybe $300 and would take maybe a few hours of labor.
So future me, when you google, "Plumber Manchester, NH", seriously, don't work with these guys just because they show up near the top of the search listings.
Response from the owner
· Aug 10, 2023
thank you
Jun 13, 2024
Don't call this company if you need a generator serviced. We hired them when our whole house generator hadn't run for a couple years and the technician they sent out had no idea what he was doing. He spent 4 hours on the phone with the manufacturer without performing any real work and when he was done he stated that the generator was dead and needed to be replaced. We were then contacted but a sales person to set up an appointment to get an estimate for a new generator. In the meantime we received a bill for 4 hours. When the estimator arrived, we complained about the bill and he stated that all they could do is credit that amount if we purchase a new one (estimate was ~$15,000).
I ended up calling New Hampshire Generator a week later and they had it fixed in 2 hours (read my review of NH Generator for more details). After watching the techs from both companies in action, it was obvious that the Bill Twombly tech was not qualified to work on generators. He new nothing about small engines and you need an engine mechanic to repair generators that won't run. How do you justify billing someone for work when you send out an unqualified tech? Maybe you don't need to know anything about engines when you install them, but don't tell customers you can repair them and then send out an electrician (or whatever he was).
Guess which company I will never hire in the future?
PS: After reading other negative reviews that Mr. Twombly responded to, I'm looking forward to hearing some lame excuse from him on why it's my fault the technician didn't do his job. And no Mr. Twombly, you won't find my name in your system because my girlfriend made the phone call and wrote the check therefore you can't use that as an excuse either. I was standing next to her when she made the call and we made it very clear that the engine wouldn't start - we weren't vague in any way. This occurred a few years back, but if you really want to put your money where you mouth is, please reach out to me and offer to reimburse me for the 4 hours of work your tech did *not* perform. Perhaps I'll consider removing this review.
If you ask why I'm posting this review years later, the answer is simple. NH Generator performed maintenance on our generator today and I felt it was to time to write a review for them because they have been such a great company to work with. Every time they visit it reminds me of the poor experience I had with your company and I would be remiss if I didn't also write a review of that experience.
May 25, 2024
Feb 8, 2024
The technician was awesome. Nice job thank you
Response from the owner
· Feb 8, 2024
Thank you for the kind words. We appreciate you taking the time to leave us a review.
Feb 6, 2024
Edited - In response to the businesses response….my name was on the credit card. I had originally posted a lesser fee than was actually charged and I’ve updated the fee to be called the same as on the invoice: Was charged $115 for a “trip charge” to fix a minor leak in shower and to determine what was causing a leak at outside water faucet. Some screws were tightened on the area where water is turned on and we were left with advice to caulk (ourselves) around that….really plumber? The shower leak was supposedly fixed but after one day - it is not (after paying $250 total for the tightening of some screws). Also, was told to call back in the spring to fix the outside faucet leak (was a sunny day). Received communication that we’d need to pay the $115 “trip charge” AGAIN for them to come back for the repair we already reported. The plumber was very nice. But this is bad business.
Response from the owner
· Feb 6, 2024
Brent, I think you have the wrong company. We don't have anyone with your name on our dispatch and the amount you quoted isn't something we charge. We don't have a "consultation" fee. Are you sure you use "BILL" Trombly?
Feel free to call our office at 603-669-5713 to discuss any issue you are having.
Bill Trombly Jr.
Jan 21, 2024
Bill Trombly Plumbing was able to service my boiler several days earlier than planned due to an opening in their schedule. Chris was knowledgeable and professional. Highly recommended!
Response from the owner
· Nov 2, 2021
Thank you for the recommendation Eric! I will make sure Kyle is made aware.
Jan 19, 2024
Very thorough and professional, from the quote all the way through the final installation.
Response from the owner
· Jan 22, 2024
Thank you for the review. We appreciate your kind words and are glad to hear that you were so pleased with our services.
Jan 17, 2024
Excellent, professional, detailed service. I have other projects lined up and will call Bill Trombly!
Response from the owner
· Jan 17, 2024
Thank you for the kind words! We're grateful for the opportunity to provide excellent service and look forward to working with you on your future projects.
Jan 16, 2024
Discovered a problem with my expansion tank. The team came out diagnosed the issue quickly, retrieved necessary parts, made some suggestions to avoid an issue in the future and handled everything n a very professional yet friendly manner. These guys are the best!
1/16/24 update: Just had my annual service...as before, on time, professional yet friendly, clean and did a great job. Highly recommend this company!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Plumbing leak repair
null: Yes
Response from the owner
· Feb 14, 2023
Thank you. We are glad Kyle met your needs. We can all hope we do not get those extreme temp drops again but if we do and you need us we will be here
Jan 15, 2024
Response from the owner
· Jan 15, 2024
We are sorry to see this review. We did check on the part after speaking with you and it is outside of the manufacturer warranty. Our offer still stands to have a free water test taken. If you would like this done you are still welcome to reach out to us.
Jan 13, 2024
Brad and Chad, the technicians from Bill Trombly Plumbing, Heating, Cooling & Electric, were fantastic. They were very professional, timely, and ensured all the work was complete. They were diligent and fully explained any questions I had. In addition, the scheduling, the Comfort Advisor (Chris King), and the overall communication was top-notch. Highly recommend!
Response from the owner
· Jan 15, 2024
Thank you for your kind words. We appreciate your recommendation and are glad to hear that you had such a great experience from start to finish.
Jan 12, 2024
Bill and his crew were great. I called and they had someone at my home within an hour! Dave quickly got to work, diagnosed my issue and helped us find a resolution to our major septic issue. Well done!
Response from the owner
· Jan 12, 2024
Thank you so much for the review. We're grateful for the opportunity to assist you with your septic issue, and are so pleased Dave was able to diagnose the issue and help with the resolution.
Jan 3, 2024
Brian the technician took the time to trouble-shoot the problem, explained the work needs to be done in details. And the price is fair too.
Response from the owner
· Jan 3, 2024
Thank you for taking the time to leave us a review. We are so pleased to hear you had such a great experience.
Dec 28, 2023
Lee did a fantastic job at the electrical aspect of getting my kitchen light going again. very professional and friendly. I would highly recommend his services to anyone in need.
Response from the owner
· Dec 28, 2023
Thank you for the review. We're so glad to hear that Lee did a fantastic job and that you found him professional and friendly. We appreciate the recommendation!
Dec 23, 2023
Response from the owner
· Dec 26, 2023
We appreciate your 5-star rating!
Dec 18, 2023
Quick response. Friendly and efficient service. Will definitely use their service again in future.
Response from the owner
· Dec 18, 2023
Thank you for your kind words. We appreciate your support and look forward to serving you again.
Dec 12, 2023
Bill was great ! Took care of the clog and cleaned up after himself! Very timely. Would use Trombly again!
Response from the owner
· Dec 12, 2023
Thank you for the kind words, Lisa! We appreciate your support and are happy to hear that you received excellent service. We look forward to serving you again.
Dec 8, 2023
Zach was thorough and caring. Worked hard to complete job.
Response from the owner
· Dec 11, 2023
Thank you for the review. We appreciate your kind words and are glad to hear that Zach provided thorough and caring service.
Nov 29, 2023
I originally called for an appointment quite some time ago. They call three days before the appointment and let me know that the gentleman was not going to be in that day. ( not a problem let’s reschedule) they let me know he couldn’t come back out for another 60 days. Now I’m stuck having to find another company or wait another 57 days to potentially be in this same situation.
s this is a “new to us property” it was important to get the work done before the bulk of the heating season. Now we are stuck at the 11th hour trying to find a new contractor.
If you are looking to get the run around , and ultimately get your job pushed back for months. This is the place.
Added Edit: There was no discussion with me of emergencies needing higher priority…So, not only will you get the run around with this company , you’ll be lied to about your appointment. No need to give an apology, if this is how you handled the appointment, you clearly did me a favor.
Response from the owner
· Nov 28, 2023
I am sorry that we didn't meet your expectations. Unfortunately sometimes appointments get rescheduled due to customers having no heats in their homes. As this was a Car Wash of some type we needed to reschedule to take care of the emergencies. We tried to give you as much of a notice as we could. Again I'm sorry that we didn't meet your expectations.
Nov 17, 2023
The Trombly team did an outstanding job installing a 5-head/1-condensor Daikin mini split system at my home. Not only are they outright professionals, but they are also very kind individuals. The way in which they cleverly planned and executed the lines via the attic made for minimal covered lines on the exterior; and those on the exterior ran parallel straight down a corner gutter drain, directly to the one outside unit parked out back. Brilliant! Nobody can beat the Daikin 12 yr warranty... I highly recommend Trombly and the Daikin product they sell. These units do a great job heating!
Response from the owner
· Nov 20, 2023
Thank you for the wonderful review. We are so pleased to hear that you had such a great experience.
Nov 5, 2023
I set up an emergency/no heat call today with Zach for a very simple gas exhaust venting repair. We agreed on the emergency rate and he said he would be at the location in about an hour and would update as soon as he was on the way after finishing the job he was on. He updated to tell me that a higher priority call had come in from someone on the Trombly subscription of some sort. He canceled our appointment and there was nothing I could do about it because I could not get on said subscription while the office was closed, not that it would have kept my place in line I’m sure.
I am extremely disappointed and proportionately angry. If you set up an emergency (or any) appointment, you keep your word. It would be one thing if you were delayed by external circumstances, but to choose to break your word in order to take a later call is unacceptable.
Response from the owner
· Nov 6, 2023
thank you for your feedback, Yes our value rate customers pay for priority servicing. We had never been to your place before. You also notified us that another company had already been there prior to calling us out. He did try to accomodate you as a non customer however, more value rate calls came in. We do appreceiate your feedback.
Nov 2, 2023
Great job, quick, efficient. I would use again.
Positive: Responsiveness, Punctuality, Professionalism
Services: Remodeling
null: Yes
Response from the owner
· Nov 2, 2023
Thank you for the review!
Oct 28, 2023
Mike and Zach did an excellent job with my electrical needs. I would highly recommend the company and these two individuals they worked as a team! I will definitely use them again.
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Electrical panel replacement or upgrading
null: Yes
Response from the owner
· Oct 30, 2023
Thank you for the review. We are so pleased that Mike and Zach were able to assist you.
Oct 26, 2023
Positive: Quality, Professionalism
Services: Heating system maintenance, Heating system repair
null: Yes
Response from the owner
· Oct 27, 2023
Thank you for the five stars!
Oct 22, 2023
Jonathan was great in taking care of our furnace.
Positive: Responsiveness, Punctuality, Professionalism
Response from the owner
· Oct 23, 2023
Thank you for the review. We are so please to hear that you had such a great experience with Jonathan.
Oct 21, 2023
I have used Bill Trombly for a number of years and am very happy with the services they provide. We have used them for plumbing, HVAC, and electrical work.
Services: Heating system maintenance, Faucet installation, Heating system repair, Plumbing pipe repair, Electrical panel replacement or upgrading
null: Yes
Response from the owner
· Oct 23, 2023
Thank you for the wonderful review!
Oct 21, 2023
Good communication, on time, professional and quality work.
Positive: Professionalism
Services: Heating system maintenance
null: Yes
Response from the owner
· Oct 23, 2023
Thank you for the review. We are so pleased you had such a great experience.
Sep 30, 2023
Services: Heating system repair
null: Yes
Response from the owner
· Oct 2, 2023
Thank you!
Sep 28, 2023
Positive: Punctuality, Quality, Professionalism
Services: Electrical panel replacement or upgrading
null: Yes
Response from the owner
· Sep 29, 2023
Thank you for the five stars!
Sep 28, 2023
Great people to work with, on time, quality work, and installed equipment! Josh, Zack, et al
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Ductless heating & A/C services, Heating system maintenance, Installation
null: Yes
Response from the owner
· Sep 27, 2023
Thank you for the glowing review!
Sep 23, 2023
Great response time for an emergency call and got the problem done fast. Thank you.
Response from the owner
· Sep 25, 2023
Thank you for taking the time to leave us a review. We are so pleased we were able to assist you.
Sep 21, 2023
Courtois professional service. Had routine maintenance on heating, cooling systems and hot water system.
Positive: Responsiveness, Punctuality, Professionalism
Services: A/C system maintenance, Heating system maintenance
null: Yes
Response from the owner
· Sep 22, 2023
Thank you for the review!
Sep 19, 2023
Dave was very helpful and had great follow up when we were still experiencing a slow drain after his first trip out to our home. We are very appreciative of the service we received!
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Sewer cleaning
null: Yes
Response from the owner
· Sep 20, 2023
Thank you for the review. Dave is a valued member of our team and we are so pleased to hear that he was able to assist you.
Sep 18, 2023
Positive: Responsiveness
Response from the owner
· Sep 18, 2023
Thank you for the five stars!
Sep 13, 2023
The work was professionally completed as expected and the technician took the time to answer all my questions.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Installation
null: Yes
Response from the owner
· Sep 13, 2023
Thank you for taking the time to leave a review. We are so pleased that our technician was able to answer all your questions.
Sep 12, 2023
Great job, excellent service. Thank you staff and Dave for the pumping. Septic pumping.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
null: Yes
Response from the owner
· Sep 12, 2023
Thank you for the five stars!
Sep 11, 2023
They installed new Trane furnace, and zoning control board! Their technician are good, but the Customer services is terrible! They did not remind you schedule for maintenance even you paid for that, and they void the 2 years warranty! And we just have the problems before 2 years!
Negative: Responsiveness
Services: A/C system maintenance, Remodeling, Heating system maintenance, Install AC, Heating system repair, Repair HVAC
null: Yes
Response from the owner
· Sep 11, 2023
I'm sorry but we don't have any customer with the name Swann Bryant but a customer named Le, Hung just cancel for this reason. If this is Le, Hung comments I am sorry that you feel this way. When we did the original installation in 2021 we gave you a separate Warranty Sheet explaining everything. Then our systems emails and texts all our customers when they are due for maintenance and if we don't get a response for those we follow up with a phone call. Our records show that we emailed and texted (with the information that was given to us in 2021) you on 05/03/2022, 06/02/2022 with a phone call on 07/15/22. Then we emailed and texted again on 04/02/2023 and 05/02/23. We then talked to you on 7/19/23 and offered to do the maintenance (cleaning) at no charge even though it was year late, you refused. Again I am very sorry that we didn't met your expectation we tried our best to communicate with you as we do with all our customers. This is a great reminder to everyone that your home heating and AC system needs to be maintain once a year and if you don't see an email or text from us just call us, we will take care of you.
Bill Trombly, Jr
President
Sep 9, 2023
This company is the gold standard of customer service/ care.
We were extremely worried when our water heater start leaking. Brain Guilmette responded immediately to provide a solution and estimate.
Brian helped us navigate through complexity of this situation. He was very informative, knowledgeable and placed our needs first. Cheryl Bryant was able to move our appointment up 1 week earlier to get the job done
Mike and Leo arrived and did an amazing job, they treated our home as though it was there own . They placed, mats, plastic, wore shoe covering and cleaned up after the work. The installation work was the best work we have seen in a long time. We were also impressed that Scott Beaule (operations manager) came to check on the progress of the work. I was amazed that a company takes so much pride with work and customer care. Thank you team. We will refer your services.
Positive: Responsiveness, Quality, Professionalism, Value
Services: Water heater installation
null: Yes
Response from the owner
· Sep 11, 2023
Thank you for the wonderful review. We are so pleased that you had such a great experience from start to finish.
Sep 5, 2023
Company provided updates via text and email on arrival- arrived in the window and fixed the problem. Dave was helpful, nice and explained things. My only comment is not about Dave but with your business model. Wish you didn’t charge a customer two $115 fees to arrive due to two different people doing work since you separate your services, I believe one charge should be waived if I am giving you business for two items. What I needed done was simple and believe one visit was needed. The first guy tried to fix the second issue to save the second visit but couldn’t.
Positive: Responsiveness, Punctuality, Professionalism
Services: Toilet repair, Drain cleaning
null: Yes
Response from the owner
· Sep 5, 2023
Thank you for your feedback.
Sep 5, 2023
Big John did a great job servicing my septic tank!
Services: Sewer cleaning
null: Yes
Response from the owner
· Jun 5, 2019
Thanks Doug, Big John is a great guy!
Bill Trombly Jr.
Sep 1, 2023
The two men were excellent. They were both very polite and I would have them here again.
Positive: Professionalism
Services: A/C system maintenance
null: Yes
Response from the owner
· Sep 1, 2023
Thank you for the five stars. We are so glad that our technicians were able to provide such a great experience.
Aug 31, 2023
Zach was amazing. He took care of the electrical issues caused by previous flooding. He was fast, professional, knowledgeable, and a very nice young man. We are very pleased with his work. He gave us tips and advised us on some other issues we may wish to consider in the future but with no pressure.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
null: Yes
Response from the owner
· Sep 1, 2023
Thank you for the review. We are so pleased to hear that you had such a great experience with Zach.
Aug 25, 2023
Dave was very thorough and explained what the problem was. He showed me what caused the issue and why it happened. After he replaced the pump he showed me what to look for if something should go wrong. I will definitely recommend this company if you need any of the services they offer!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner
· Aug 25, 2023
Thank you for the glowing review. We are so glad that you had such a great experience with Dave.
Aug 24, 2023
Dave B did great job! Was on time and compete job fast!
Positive: Punctuality, Quality, Professionalism, Value
Response from the owner
· Aug 24, 2023
Thank you for the review. Dave is a valued member of our team and we are so pleased he was able to assist you.
Aug 18, 2023
Greet service and quick!
Services: Water tank repair
null: Yes
Response from the owner
· Aug 21, 2023
Thank you, we appreciate the opportunity to serve you
Aug 18, 2023
My 6 year old sewer pump in my basement floor stopped working. Bill Trombly’s team responded quickly. Dave and Dylan crawled into a very small, tight space and quickly got it working again! Great service!
Positive: Responsiveness, Professionalism
Services: Sewer repair
null: Yes
Response from the owner
· Aug 18, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that Dave and Dylan we able to fix the issue so promptly.
Aug 17, 2023
Bill Trombly Plumbings Electrian Lee P did an excellent job for us and explained everything that needed to be done installing our new ceiling fan. He was courteous and professional. Lee P was efficient in getting this job done to perfection.
Positive: Professionalism
Services: Installation
null: Yes
Response from the owner
· Apr 12, 2021
Thanks for the 5 stars!
Aug 16, 2023
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
null: Yes
Response from the owner
· Aug 17, 2023
Thank you for the five stars!
Aug 15, 2023
Response from the owner
· Aug 15, 2023
Thank you for the five stars!
Aug 10, 2023
Dave and Zach are awesome!
Response from the owner
· Aug 11, 2023
Thank you for the glowing review!
Aug 8, 2023
Had a mini split (ductless AC) installed by Trombly because of their reputation. I live in a Cape for a house. Only gripe I had with the install was that when they punched the main hole in the back by where the condensor is, they also punched anothe hole on the side of the house. This hole was going to feed the main head on the first floor. The distance between the 2 holes is about 10 feet. I asked why they couldn't have run the lines on the outside of the house. Their reply was they didn't have enough material with them. They had enough material to cover the lines that went to the second floor. From a home owners perspective, that was one extra hole that didn't need to be in the house. The main hole on the back could have then been half the size. This is something that potential future customers should discuss with Trombly before starting any new installs.
Positive: Value
Response from the owner
· Aug 9, 2023
Thank you for bringing this to our attention. We take your concern seriously and would like to look into this more with your installation crew and your comfort advisor. We would need your full name to look up your account, please reach out to us at 603-669-5713.
Aug 8, 2023
Our service professional was very informative, personable and explained everything very well.
Positive: Quality
Services: A/C system repair
null: Yes
Response from the owner
· Aug 8, 2023
Thank you for the review. We are so happy to hear that you had such a great experience with our technician.
Aug 3, 2023
Very happy with this service. Everything was explained in detail so I hopefully won't have similar problems in the future.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Sewer cleaning
null: Yes
Response from the owner
· Aug 3, 2023
Thank you for the review. We are so glad to hear that you were so pleased with your service.
Aug 3, 2023
Positive: Punctuality, Quality, Professionalism
Services: HVAC duct & vent cleaning
null: Yes
Response from the owner
· Aug 3, 2023
Thank you for the 5 stars!
Aug 1, 2023
Positive: Responsiveness, Punctuality, Professionalism
Services: A/C system repair
null: Yes
Response from the owner
· Aug 1, 2023
Thank you for the 5 stars!
Jul 25, 2023
Dave did an excellent job! Cleared my drain, and explained to me the current state of my system.
Positive: Punctuality, Quality, Professionalism
Response from the owner
· Jul 25, 2023
Thank you for the review. We are so glad to hear that you had a great experience with Dave and he was able to assist you.
Jul 23, 2023
The on call technician was very responsive, and listened closely to my explanation of what had occurred. Once on site the repair was done quickly and efficiently.
Positive: Responsiveness, Quality, Professionalism
Services: A/C system repair
null: Yes
Response from the owner
· Jul 24, 2023
Thank you we appreciate your business
Jul 17, 2023
I've used Bill Trombley Plumbing for a few calls now, and they do top-notch work. They arrive within the given timeframe, explain the job and present a cost estimate, and then get to work! The office, management, and communication great, and easy to connect with and helpful in understanding the problem. The plumbers I've had visit were very friendly and personable, and will not try to oversell you. I would recommend them for any plumbing needs, and I will consider them for any other services they provide whenever next I need a repairman or work done. Thanks, guys!
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Plumbing leak repair, Faucet repair, Outdoor plumbing system repair, Plumbing pipe repair
null: Yes
Response from the owner
· Jul 18, 2023
Our team appreciates your kind words and look forward to working with you again in the future if your in need of service
Jul 17, 2023
Bill Trombly send somebody out so quickly to repair a sink leak and a leak from rain coming in on a pipe.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Plumbing leak repair
null: Yes
Response from the owner
· Apr 30, 2021
I am glad that you are so pleased with your new unit and the work that was done, thank you for the review!
Jul 15, 2023
The whole team did a great job on the quote and install of our mini-split AC system. Our team was very engaged and cognizant of our needs.
Had our mini split cleaned today and the service provided was great.
Services: A/C system maintenance, Ductless heating & A/C services, Install AC
null: Yes
Response from the owner
· Jul 17, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a great experience with our team.
Jul 14, 2023
Services: Garbage disposal repair
null: Yes
Response from the owner
· Jul 14, 2023
Thank you for the 5 stars!
Jul 12, 2023
First time customer. They had an opening and got to me earlier than scheduled and were able to quickly and effectively take care of my plumbing issues. Would use again and recommend.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Faucet installation, Plumbing pipe repair, Water tank repair
null: Yes
Response from the owner
· Jul 13, 2023
Thank you, happy to assist
Jul 8, 2023
Jonathan did a great job! He was very professional and friendly. He did a thorough job of power washing our mini-split and left the area clean.
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Service not listed
null: Yes
Response from the owner
· Jul 10, 2023
Thank you, We are happy Jonathan was able to take care of your needs
Jun 23, 2023
Positive: Quality
Services: A/C system maintenance, Water heater installation, Heating system repair, Toilet repair
null: Yes
Response from the owner
· Jun 23, 2023
Thank you for the five stars!
Jun 20, 2023
The entire team were excellent. Always on time, really neat and very pleasant to talk to. Offered lots of details on the system. Looking forward to a cool home! 😊
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Ductless heating & A/C services, Install AC, Installation
null: Yes
Response from the owner
· Jun 7, 2023
Thank you for taking the time to leave us a review. We are so happy to hear that you had such a pleasant experience with our technicians.
Jun 19, 2023
Services: Garbage disposal installation
null: Yes
Response from the owner
· Jun 20, 2023
Thank you!
Jun 19, 2023
The Trombly team kept me informed on the status of the tech that was scheduled to perform the yearly maintenance on our system. He was running late duec to the previous job. He checked our system and found it in good running order. They have a great team.
Positive: Professionalism
Services: A/C system maintenance
null: Yes
Response from the owner
· Jun 19, 2023
thank you for your kind words, we were happy to assist and glad Kyle took care of your needs
Jun 18, 2023
The tech was very professional. He clearly explained everything he did. He was very friendly. I would highly recommend him again
Positive: Responsiveness, Punctuality, Professionalism
Services: A/C system maintenance
null: Yes
Response from the owner
· Jun 19, 2023
Thank You, yes Brian S. is very friendly. We are glad he was able to take care of your needs.
Jun 15, 2023
Response from the owner
· Jun 15, 2023
Thank you for the 5 stars!
Jun 8, 2023
Very good job
Response from the owner
· Jun 8, 2023
Thank you for the five stars!
Jun 6, 2023
Kyle and Justin were pleasant, professional and knowledgeable - they answered all my questions. Thanks.
Positive: Responsiveness, Quality, Value
Services: A/C system maintenance
null: Yes
Response from the owner
· Jun 7, 2023
Thank you for your kind words. We're thrilled to hear that Kyle and Justin provided you with excellent service and were able to answer all of your questions.
Jun 4, 2023
Alex was knowledgeable, professional, kind and courteous. As well as Alex going above and beyond, he speaks very highly of the company and how well they respect and treat their employees. Every technician who has come here has been conscientious and professional. They have been able to determine issues with my AC without over charging or taking advantage of someone on a fixed income. There are no words to describe the help that Alex provided me, as well as being so personable he was a delight to have around. He is a invaluable employee for the fighting spirit he had to win over my HVAC unit! He never gave up and it paid off!
Positive: Punctuality, Quality, Value
Services: Ductless heating & A/C services, A/C system repair
null: Yes
Response from the owner
· Jun 28, 2021
Alex is a great technician and I am so glad that he made your experience a great one! I will make sure that he is made aware of your review. - Bill Trombly Jr.
Jun 1, 2023
Positive: Quality, Professionalism, Value
Services: Plumbing leak detection
null: Yes
Response from the owner
· Jun 1, 2023
Thank you for the 5 stars!
May 31, 2023
Jonathan came out and serviced my central air. He was knowledgeable and answered all my questions. He also provided additional information to help me in the future.
Positive: Responsiveness, Professionalism
Services: A/C system maintenance
null: Yes
May 31, 2023
Phil and his team put in some serious hours to get my new tankless system up and running. Very happy with the install and the equipment!
Positive: Responsiveness, Professionalism
Response from the owner
· Jun 1, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that you are so happy with the install that Phil and his team completed for you.
May 31, 2023
Brian was very professional and knowledgeable. Helped me resolve my issue with my water heater. Great service
Positive: Professionalism
Services: Water heater repair
null: Yes
Response from the owner
· May 31, 2023
Thank you for taking the time to leave a 5-star review! We appreciate your kind words about Brian's professionalism and expertise. We are glad to hear that he was able to assist you with your water heater issue.
May 29, 2023
We had 2 great teams from Trombley come to our house, Dave and Dylan fixed our tub and Jake and Chad removed yet another clog. These guys are always great to work with, flexibke and informative.
Positive: Responsiveness, Punctuality, Quality
Response from the owner
· May 30, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a great experience with all of our technicians
May 27, 2023
Efficient, - on time., polite
Positive: Quality
Services: A/C system maintenance
null: Yes
Response from the owner
· May 30, 2023
Thank you for the positive review!
May 24, 2023
Bill T did a new/replacement central air install. I worked with Brian in sales who was terrific - answered all questions, was thorough, and most importantly was responsive, even when I made contact with him a few times after the installation for a minor problem, which wasn’t really in his wheelhouse. Chris, along with an apprentice, were the installers. Can’t say enough good things about Chris. Pleasant, professional and to quote an old sailor saying, you could tell he “had all his s?!$ in one sock.” For the unfamiliar - he knew his “stuff.” The install went well - neatly done. I did have a minor issue that I discovered later in which I had some leakage around some of the new duct-work. They sent out Tyler. I was shocked that Bill T had not one, but at least two technicians who were pleasant, polite, spent time answering my questions, did a nice job, were not in a rush, and knew their stuff. I have been with a well-known and popular Bedford HVAC company but will now switch. Well-done Bill T and Thank You!
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Install AC
null: Yes
Response from the owner
· May 24, 2023
Thank you for your kind words about Brian, Chris, and Kyle. We are so pleased to hear you had such a pleasant experience from start to finish. We look forward to working with you in the future.
May 22, 2023
Phillip was very precise, professional and respectful. He definitely knows what he is doing. I hope we have him again next year for our annual maintenance.
Positive: Quality, Professionalism
Services: A/C system maintenance, Heating system maintenance
null: Yes
Response from the owner
· May 23, 2023
Thank you, Phil is a great asset. You can certainly ask for him next year when you call to make your appt. and we will make that happen
May 22, 2023
Your service man Jonathan is a credit to your business. We found him to be professional, knowledgable and accomondating. He readily answered all our questions and explained in terms that were easily understood.
Positive: Value
Services: A/C system maintenance
null: Yes
Response from the owner
· Aug 5, 2021
Thank you Peter, we have a great team here! - Bill Trombly Jr.
May 21, 2023
I called Bill Trombly to quote an electrical outlet install in my main bathroom. One of their electricians, Lee visited, quoted, and installed in the space of a couple of hours. Great work, super nice guy, fast and honest.
Highly recommended for minor jobs and major jobs.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
null: Yes
Response from the owner
· May 22, 2023
Thank you for your kind words about Lee and the company we are glad we met your expectations.
May 17, 2023
Jonathan was very efficient and knowledgeable as it was our first cleaning for our new HVAC system. He helped answer any questions we had and pick out the correct filter replacement for our unit. He was also very friendly with our nosey Basset Hounds!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: HVAC duct & vent cleaning
null: Yes
Response from the owner
· May 17, 2023
Thank you for taking the time to leave us a review. We are so glad to hear that Jonathan was so friendly and helpful with your new system.
May 13, 2023
The Tech's are always professional and well trained. The cost for maintenance was very reasonable and the job is always done quickly.
Positive: Punctuality, Quality, Professionalism, Value
Services: A/C system maintenance
null: Yes
Response from the owner
· May 15, 2023
Thank you for the five stars! We are so pleased to hear that you continue to have such a great experience with our technicians.
May 4, 2023
Positive: Responsiveness, Professionalism, Value
Services: Ductless heating & A/C services
null: Yes
Response from the owner
· May 9, 2023
Thank you for the five stars!
May 3, 2023
He took about 8 hours and worked pretty much straight through . He had a few problems with one of my light switches but finally fixed it. He did a good job
Positive: Professionalism
Services: Electrical panel replacement or upgrading
null: Yes
Response from the owner
· May 3, 2023
Thank you for taking the time to leave us a review. We are glad that our technician was able to solve your issue.
May 2, 2023
Stellar from start to finish. Brian with the consult answered all my questions, and addressed all my concerns, even a couple that I wasn't aware of. Brendan and Cole did a perfect install, and fully explained the new system and its operation. Electrical (sorry don't remember his name) also beautiful, and professional work. And to top it all off, Bills prices were better than 90% of the others I checked with. Would recommend to anyone, and everyone.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Ductless heating & A/C services
null: Yes
Response from the owner
· May 3, 2023
Thank you for taking the time to leave us such a glowing review. We are so pleased to hear that you had such a great experience from start to finish.
Apr 25, 2023
Early on a Tues morning, found I had a sewer backup, fun! Called Rotorooter and Bill Trombly. Trombly already had a crew in the area, so they made it within an hour! It was a two man crew, Dave and Dylan. They quickly got the pipe to flow with one of the rotating snake heads, and then did it again 3 times with different cutter to make sure it was cleared! It was 80' down the line towards the street, and they were at it for the good part of 3 hours, that and doing a TV inspection. Great crew and thorough. Also a little less expensive than RR who I had for a different drain line, same issue about 5 years back. They will be my first call if this happens again. I'm using a root inhibitor now, so hope I don't need to call them! Thanks Dave and Dylan!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Drain cleaning
null: Yes
Response from the owner
· Apr 25, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that Dave and Dylan were able to make it out to you so quickly and be so thorough with solving your issue.
Apr 20, 2023
Zack S came out to look at a burnt plug situation from a freezer in our basement - he was early, professional and explained exactly what had occurred. We worked together on the best solution and he was able to reassure me from a safety perspective as electrical issues are scary! I had worked with Zack in the past on an electrical project and it is obvious that he is knowledgeable and has a good style of explaining things.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
null: Yes
Response from the owner
· Jan 27, 2021
Thank you Nancy for your review. I really appreciate it. Dave is a great team member and I will let him know about your review and thank him.
Thank you,
Bill Trombly Jr.
Apr 19, 2023
I highly recommend Lee, for your electrical needs. He was able to repair even the most challenging of issues. I am a grateful customer.
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Service not listed
null: Yes
Response from the owner
· Sep 21, 2021
Thank you for the 5 stars!
Apr 18, 2023
Dave is AMAZING he’s very knowledgeable and explained everything. Dave was very thorough and made sure the blockage was cleared and working properly. Thank you , Thank you, and thank you again. I will definitely use this company again if I ever need a plumber and will definitely ask for Dave.
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Drain cleaning
null: Yes
Response from the owner
· Apr 19, 2023
Thank you for taking the time to leave us such a glowing review. Dave is a valued member of our team. We look forward to working with you in the future.
Apr 18, 2023
Dave went above and beyond. Great guy!
Positive: Professionalism
Services: Shower repair
null: Yes
Response from the owner
· Apr 18, 2023
Thank you for the positive review!
Apr 13, 2023
This was a plumbing repair... no water coming from the hot water faucets. Keith diagnosed a problem wth my thermal expasion tank. He explained the problem, replaced the tank and left the workspace nice and clean....all within an hour. He provided terrific customer service! Thanks, Keith!
Response from the owner
· Apr 18, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that Keith was able to assist you so efficiently and provide excellent customer service.
Apr 13, 2023
Keith was extremely personable and I enjoyed speaking with him. I had a few questions and he was quick to answer them. Highly recommended.
Positive: Responsiveness, Punctuality, Professionalism
Services: Heating system maintenance
null: Yes
Response from the owner
· Apr 14, 2023
We appreciate you taking the time to leave us a review. Keith is a valued member of our team and we are so pleased to hear that he was able to answer your questions.
Apr 11, 2023
Brian was fabulous to work with for my plumbing issue. He was persistent, meticulous, extremely thorough and left the area sparking clean. Great, kind, personality.
Positive: Professionalism
Services: Garbage disposal installation, Plumbing pipe repair
null: Yes
Response from the owner
· Apr 11, 2023
Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a great experience with Brian.
Apr 7, 2023
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Ductless heating & A/C services
null: Yes
Response from the owner
· Apr 10, 2023
Thank you for the five stars!
Apr 6, 2023
Positive: Professionalism
Services: Ductless heating & A/C services, Water heater installation, Electrical panel replacement or upgrading
null: Yes
Response from the owner
· Apr 6, 2023
Thank you for the five stars!
Apr 5, 2023
Brian kept in contact with us during and after the service. He provided good guidance for us on a path forward.
Positive: Responsiveness, Punctuality, Quality, Professionalism
Services: Plumbing pipe repair
null: Yes
Response from the owner
· Apr 6, 2023
Thank you for the review. Brian is a valued member of our team and we are so pleased to hear that he was able to exceed your expectations.