Roto-Rooter Plumbing & Water Cleanup

david jones

May 3, 2026

The guy David was really polite and professional, cool nice guy. He did a great job for us....thanks again

Mark Barbalato

Apr 30, 2026

Had a reoccurring back up of the house water/waste line to the street. Services were requested and repaired within 4 hours, same day. Pipe is open and free flowing. Service is always prompt and thorough.

Price: $300–400 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Apr 20, 2026

Thank you, Mark, for your kind words! We're glad to hear that our team was able to respond quickly and resolve the issue effectively. Your satisfaction is our priority, and we appreciate your trust in our services.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Wanetta Keeler

Apr 29, 2026

Not sure as I still haven’t received the pictures and invoice I requested from Mike of restoration team

Price assessment: Not sure Services: Service not listed

Response from the owner · Apr 30, 2026

I understand your frustration, Wanetta, and I'm sorry to hear that you haven't received the pictures and invoice you requested from Mike. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

janice young

Apr 28, 2026

The roto rooter plumber was timely, polite and very professional. Would def recommend chris young and roto rooter!

Price assessment: Great price

Response from the owner · Jun 25, 2025

Thank you, Janice, for your kind words and for recommending Chris Young and Roto Rooter; we're glad to hear you had a positive experience with our team!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Edgar Burke

Apr 19, 2026

I have found that Roto rooter very professional and I have the greatest trust in there work. Thank you Roto Rooter for being there.

Price: $400–500 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Apr 20, 2026

Thank you, Edgar! We're glad to hear you found our service professional and trustworthy. Your support means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jonathan Nadler

Apr 16, 2026

The Roto-Rooter team that came to address our plumbing problem was awesome! Albert & Dominic were on-time, professional AND super friendly, and didn't mind me following them around while asking questions so I could learn how to fix future problems in our new home. The pricing for services was a bit more than I expected but Albert explained the process and, well, my problems were fixed by pros so I can't complain too much ... but "valued customer discount" for a future visit would be great ;)
Something else I learned during their work call: Roto-Rooter will do same-day and/or weekend calls without an extra service fee or charge. Good to know....I guess next time I can try my hand at any future plumbing issues knowing they are available to save me if my efforts go awry!

Response from the owner · Apr 16, 2026

Thank you, Jonathan! We're glad to hear that Albert and Dominic provided you with excellent service and that you found the information helpful for your future plumbing needs. We appreciate your feedback on pricing and will certainly take it into consideration. Looking forward to assisting you again!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Claudia Cooper

Apr 12, 2026

Response from the owner · Apr 12, 2026

Thank you, Claudia, for taking the time to leave a review! We appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

David Adams

Apr 11, 2026

Called roto rooter to replace kitchen plumbing they had a plumber out within the hour. Jason did a great job and was fast

Price: $300–400 Services: Plumbing pipe repair

Response from the owner · Apr 11, 2026

Thank you, David! We appreciate your positive feedback and are glad to hear that Jason provided prompt and efficient service. Your satisfaction is our priority!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Joe DiMaria

Apr 10, 2026

He was able to clear our drain ... It was done the same day I called

Price: $300–400 Price assessment: Reasonable price

Response from the owner · Apr 10, 2026

Thank you, Joe! We're glad to hear that your drain was cleared the same day you called. Your satisfaction is important to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Susan Allen

Apr 8, 2026

Response from the owner · Apr 8, 2026

Thank you, Susan, for taking the time to leave a review. We appreciate your support!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jaxson Smith

Apr 7, 2026

Response from the owner · Apr 7, 2026

Thank you, Jaxson, for taking the time to leave a review. We appreciate your feedback!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

James Leone

Mar 29, 2026

Great job got the major clog cleared in minutes! A little expensive but ki couldn't have done it!

Price: $400–500 Price assessment: Overpriced Services: Sewer cleaning

Response from the owner · Mar 30, 2026

Thank you, James! We're glad we could quickly clear the clog for you. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Chris Nowak

Mar 25, 2026

Chris was very professional and cleared my sewer line thoroughly.

Price: $500–600 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Mar 25, 2026

Thank you, Chris! We're glad to hear that you had a positive experience with our service. Your kind words about our team are greatly appreciated!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Dylan Hubert

Mar 21, 2026

Super professional, made appointment first thing in the morning. Chris was very professional, informative and resolved the situation. Highly recommend for any plumbing needs, Chris thank you again and thank you rotor rooter!

Response from the owner · Mar 21, 2026

Thank you, Dylan! We appreciate your kind words and are glad to hear that Chris was able to help you effectively. Your recommendation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Brian Kemp

Mar 17, 2026

Jason was extremely curtious and very helpful and easy going. I appreciate the tips and awareness he provided me.

Price: $500–600 Price assessment: Overpriced

Response from the owner · Mar 17, 2026

Thank you, Brian! We're glad to hear that Jason was able to assist you and provide valuable tips. Your appreciation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Gdcf Ffvv

Mar 15, 2026

Chris was great!

Price: $300–400 Price assessment: Not sure Services: Sewer cleaning

Response from the owner · Mar 16, 2026

Thank you, Gdcf! We appreciate your kind words about Chris. Your feedback means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Sonya Ford

Mar 15, 2026

I really was appreciate of the service repair for our toliet from them. They were quick and well informed and helped make the process seamless. As new homeowners we were nervous about the quality of the job, but happy to report that our toliet is working better this fine and we will definitely be using them again.

Services: Toilet repair

Response from the owner · Mar 15, 2026

Thank you, Sonya! We're glad to hear that you appreciated the quick and informative service for your toilet repair. It's great to know your experience as new homeowners was a positive one, and we look forward to assisting you again!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jennifer Odoj

Mar 8, 2026

Jeff and Matt went above and beyond to help get our issue resolved! Excellent service. Much appreciated!

Price: $600–700 Price assessment: Reasonable price

Response from the owner · Mar 8, 2026

Thank you, Jennifer! We're so glad to hear that Jeff and Matt provided excellent service and were able to help resolve your issue. Your appreciation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Donald Wesley

Mar 6, 2026

Chris was an incredible worker. He encountered a system of pipes that was created when our home was updated 30 years ago and had to figure out how to clear the line which was difficult as it was plugged. It took several runs with the small and then the large snake. Chris, working alone without an assistant, had to carry in and out each piece of equipment and had to determine how to get a clog at the end of the pipe to let go! It was amazing the skill with which he accomplished all this. I turn 80 this year and have worked as an assistant with one of my uncles who was a master plumber. I know the kind of challenges plumbers often encounter. Chris was so effective, competent and pleasant in spite of the challenge he had to overcome, that my wife and I wanted to share our appreciation of his skill and his friendly demeanor. He is a credit to your crew. If we have another plumbing challenge, it is for certain that we will ask for Chris!
Donald C. Wesley
Very Satisfied Customer regarding Chris.
PS: Please get him an assistant!

Response from the owner · Mar 7, 2026

Thank you, Donald, for your detailed and kind words about Chris. We're so glad to hear that you and your wife appreciated his skill and friendly demeanor while tackling the challenging plumbing issue. Your support means a lot to us, and we’ll certainly pass along your suggestion for an assistant!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

peter athans

Mar 5, 2026

Said was amazing and through in both finding the issue and resolving it

Price: $500–600 Price assessment: Great price Services: Drain cleaning

Response from the owner · Mar 6, 2026

Thank you, Peter! We're glad to hear that Said provided excellent service in identifying and resolving the issue. Your feedback is greatly appreciated!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Cheryl Jones

Mar 3, 2026

Price: $400–500 Price assessment: Not sure Services: Water tank repair

Response from the owner · Mar 3, 2026

Thank you, Cheryl, for taking the time to leave a review. We appreciate your feedback!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Karen Bogdan

Mar 3, 2026

Jason and his assistant were very courteous and professional and did a great job. They were a little late but that was understandable for a Monday.

Price: $500–600 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Mar 3, 2026

Thank you, Karen, for your kind words about Jason and his assistant. We appreciate your understanding regarding the delay and are glad to hear you had a positive experience with them.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

ted majewski

Feb 24, 2026

David was absolutely amazing and worked his magic , like a true professional.......thank you so much

Services: Sewer cleaning

Response from the owner · Feb 22, 2026

Thank you, Ted! We're glad to hear that David impressed you with his professionalism. Your appreciation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Kathleen Militello

Feb 24, 2026

Our Kitchen sink was backed up. We called in the morning to schedule a service call. The Associate who answered the phone was very pleasant and confirmed there was a tech available to provide service the same day. They did give a us a 4 hour window for the service call but told us we would have 30 minutes notice when the tech was on the way. Received a call later in the day they were running behind and would keep us posted on the availability of the technician. We did finally receive service about 30 minutes outside the 4 hour window they provided. However, we were okay with that because they kept us posted throughout the day and we did receive 30 minute notice before the arrival of the technician. Our technician was Jason. He was very courteous, & professional. He was able to run a snake through our kitchen pipes and clear the drains. Overall, we were very satisfied with the service. This is the third time we have used Roto Rooter and we would use them again. Although we did feel the price was a little high for the work that was completed.

Price: $300–400 Price assessment: Overpriced Services: Drain cleaning

Response from the owner · Feb 24, 2026

Thank you, Kathleen, for your detailed feedback! We're glad to hear that you had a positive experience with our team, especially with Jason's courteous and professional service. We appreciate your loyalty and look forward to assisting you again in the future!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

marlene katzel

Feb 23, 2026

What a great job they did!
They had to replace the faucets and they picked perfect faucets for my1903 sink.

Price assessment: Reasonable price Services: Faucet repair

Response from the owner · Feb 23, 2026

Thank you, Marlene! We're glad to hear you loved the new faucets for your 1903 sink. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Deborah Clark

Feb 22, 2026

I called on Saturday and was told someone would be at my house between 4-8. At 7 I received a call that I was 6th in line so they wouldn’t make it but would come the next day between 12-4. They also said I would get a call at 12 letting me know what was happening. At 1 I called and was told they called an old phone number to tell me they couldn’t come even though they confirmed my number the day before. I wish they would have been honest from the beginning so I could have called someone else who had availability to fix my sink.

Response from the owner · Feb 22, 2026

I understand your frustration, Deborah, and I'm sorry for the inconvenience this has caused you. It's important to us that our customers receive clear communication, and I appreciate your feedback. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Matt K

Feb 20, 2026

I’m gonna edit this after the fact and on a different job but same company, while leaving my compliments to Bob and Bob below because they weren’t involved.

These people are a ripoff to residential customers. I had a problem with my drain tile, the same one Bob and Bob cleared. The issue persisted for years. Finally they came out and told me it would be $3000 to fix completely. Water was coming into my basement. So I agreed, I shouldn’t have because it was not a lot of water, I should have gotten a second opinion.

They showed up with a crew of two, and it took them about an hour to dig up the connector, by hand, from my house to the roadside drainage network, install a new connector from my house to the system (this is not sewer, it is just for gutter water into ditch drainage) and very poorly cover it back up.

They made it seem, at the time of the quote, like it was a big deal. They did the job fine, it was just a case of people who know ripping someone off. Don’t use them, if you do because it’s an emergency, get a second opinion. You’ve been warned.

Bob and Bob cleared my issue right up, quickly. They were friendly, professional, on time, and great communicators. It's easy to make the choice again of who I'm going to call with other issues. Thanks guys.

Positive: Responsiveness, Punctuality, Quality, Professionalism, Value Price: $1,000+ Price assessment: Overpriced Services: Service not listed

Sue Macdiarmid

Feb 19, 2026

Quick friendly service told me everything going on. Very respectful highly recommend

Price: $300–400 Price assessment: Reasonable price Services: Sewer repair

Response from the owner · Feb 19, 2026

Thank you, Sue! We're glad you appreciated the quick and friendly service. Your recommendation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Nicole Munter

Feb 18, 2026

Great person all around
Very professional

Price: $500–600 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Feb 18, 2026

Thank you, Nicole! We truly appreciate your kind words about our professionalism and are glad to hear you had a positive experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Dominic Casale

Feb 16, 2026

Price: $700–800 Price assessment: Reasonable price Services: Plumbing leak detection, Plumbing pipe repair

Response from the owner · Feb 16, 2026

Thank you, Dominic, for taking the time to leave a review. We appreciate your support!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jake Marfoglia

Feb 16, 2026

At first, the service visit was a solid A. Technician arrived and attempted to fix the clogged pipe. He did get it unclogged. He also fixed something else for free. I was happy with the service.

Then two hours later, Roto Rooter showed back up with two different gentlemen with better equipment. They had spoken to the technician and just wanted to make 100% sure that the pipe was not broken and that my problem was solved, as I have a very long driveway and pipe that they needed to work on. Seriously?? This is above and beyond. They did this at no additional charge.

I have a lot of peace of mind that my issue is fixed and got actual attention and care, which is rare nowadays. A++++ will absolutely use them again and you should too.

Price: $400–500 Price assessment: Great price Services: Toilet repair, Plumbing pipe repair, Sewer cleaning, Outdoor plumbing system repair, Sewer repair, Plumbing leak repair

Response from the owner · Feb 16, 2026

Jake, thank you for your fantastic review! We're glad to hear that our technician provided great service and that the follow-up visit gave you peace of mind. We truly appreciate your kind words and look forward to assisting you again in the future!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Kathy Kwiecinski

Feb 8, 2026

Scheduled on Thursday!!! They continued to cancel!! For three days every hour I received text saying they were running behind and I was next. I have terminal cancer and my mud room was flooded out for three days!!! Finally on Sunday I had to call and cancel on them!! Dispatcher ( Joy) was rude and inconsiderate!!! Used them before and spent thousands of dollars on repairs!!! Shame on you!!!

Response from the owner · Feb 8, 2026

Kathy, I’m truly sorry to hear about the frustrating experience you had with our service and the impact it had on you. Your concerns are important to us, and we want to make this right. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

M F

Feb 7, 2026

Called about flooding in our house. Was told a tech would be there within the hour. No one showed up and it is now day 2 and was very reached out to again. When we called for an updated ETA they just kept saying a tech will be with us shortly. Going with a company that will actually show up.

Price assessment: Not sure Services: Water damage-related cleanup & repair

Response from the owner · Feb 7, 2026

I understand how frustrating it must be for you, M, to experience such delays and lack of communication regarding your flooding issue. We take your concerns seriously and want to make things right. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Henry Starzynski

Feb 7, 2026

Price: $200–300 Price assessment: Reasonable price Services: Toilet repair

Response from the owner · Feb 7, 2026

Thank you, Henry, for taking the time to leave a review. We appreciate your feedback and hope to hear more from you in the future.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Christine Thomas

Feb 5, 2026

Replaced burned out sump pump. Took less than 30 minutes but charged $1,450.00. Originally told insurance will cover, but had to pay up front. Insurance did not cover it. Restoration and cleannup of water damage seemed excessively long. Took 10 days. Overall though cleanup was very good, and workers were polite. Did seem like they were constantly double booked and always.changing appointment times. That portion was reasonable for all the time and machines they needed to dry out basement. Insurance did cover that portion.

Price: $1,000+ Price assessment: Overpriced Services: Water damage-related cleanup & repair, Sump pump installation

Response from the owner · Feb 5, 2026

Thank you, Christine, for your feedback. We're glad to hear you were satisfied with the cleanup and found our team polite. We appreciate your insights regarding the scheduling and costs, and we'll take them into consideration as we strive to improve our services.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Tina Clark

Feb 4, 2026

Totally satisfied with work done.
Finally cleared the drain.

Price: $900–1,000 Price assessment: Not sure Services: Drain cleaning

Response from the owner · Feb 5, 2026

Thank you, Tina! We're glad to hear you're totally satisfied with the work and that the drain is cleared. Your feedback means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Christine Sweeney

Feb 4, 2026

Water restoration team didn’t nothing for 3 days! Should’ve came out asap to at least get the dehumidifiers going. 3 days my soaking wet carpet just sat there.

Price: $1,000+ Price assessment: Overpriced Services: Water damage-related cleanup & repair

Response from the owner · Feb 4, 2026

Thank you for sharing your experience, Christine. I understand how frustrating it must have been to have your carpet sit wet for three days without action. We strive to respond quickly in these situations, and your feedback is valuable for us to improve. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of your review so we can address your concerns further.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Adam Casseri

Feb 1, 2026

Price: $700–800 Price assessment: Overpriced Services: Toilet repair

Response from the owner · Feb 2, 2026

Thank you, Adam, for taking the time to leave a review! Your feedback is appreciated.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

MS

Jan 29, 2026

He was awesome!

Price: $200–300 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Jan 30, 2026

Thank you, Ms, for your kind words! We're glad to hear you had such a positive experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Cynthia Russell

Jan 26, 2026

Day one the company never contacted me to let me know they would not make the appointment time. I called an hour and a half after they were supposed to come and I was told my dispatcher would call me back when she was back at her desk. Another 2 hours went by and I called again and I was told the tech would be here in 30 minutes. 2 minutes after I hung up, they called me to cancel and reschedule for the next day. The next day, my birthday, I was called 19 minutes before they were supposed to be at my house and they canceled AGAIN! At this point, they could not even be sure which day they could arrive for certain, due to the storm. I have never dealt with a company that lacked so much consideration for their customers before. Luckily I found a different company to show up and complete the job beautifully.

Response from the owner · Jan 27, 2026

Cynthia, I’m sorry to hear about your experience and the frustration it caused, especially on your birthday. We strive to provide timely service and regret that we fell short in this instance. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Tim

Dec 30, 2025

Terrible experience dealing with this company. Extremely unprofessional. I wouldn’t ever recommend them. Wasted my time and money.

Response from the owner · Dec 30, 2025

I'm sorry to hear about your experience, Tim. We take your feedback seriously and want to address your concerns. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Fran Fitz

Dec 27, 2025

Chris was very professional. He was clear about what needed to be done. Explained each step-by-step of the process. I am truly grateful that he was able to complete and clear the drainage. Because of you I will be a word of mouth advertisement of your company. Thanks again. 😊

Price: $300–400 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Dec 27, 2025

Thank you, Fran! We're glad to hear that Chris provided such clear and professional service. Your support and willingness to recommend us mean a lot to us. We appreciate your feedback!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Johirul Islam

Dec 20, 2025

My tech Chris is a great guy. He kept all my requests related to the service. Thanks

Price: $1–100 Price assessment: Great price Services: Plumbing leak detection

Response from the owner · Dec 20, 2025

Thank you, Johirul! We're glad to hear that Chris was able to meet all your service requests. Your feedback is appreciated!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Lacey Mihalko

Dec 14, 2025

David was professional, efficient, knowledgeable, and was able to answer all my questions! I would definitely reach out for Roto-Rooter services in the future! I greatly appreciate that I can schedule a service online and that they are available 24/7, 365 for a service order!

Response from the owner · Dec 14, 2025

Thank you, Lacey! We're glad to hear that David provided you with excellent service and that you appreciate our online scheduling and availability. We look forward to assisting you again in the future!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

D. O. Mercer

Dec 6, 2025

Albert was great!

Price: $400–500 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Dec 6, 2025

Thank you, D., for your kind words about Albert! We appreciate your feedback and are glad you had a great experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Chanthini TaylorDixon

Dec 6, 2025

Professional, Perspicuous, Prompt, and Efficient and Knowledgeable
What was first believed to be a major issue with a compromised trap which was assessed with clarity and care fairly. The technicians Mr Jason and Mr Dante offered a perspicuous explanation and a practical, cost option that worked perfectly. The issue was resolved successfully, and my pipeline and trap are now fully functioning thanks to Jason’s expertise and honest recommendations.

Price: $400–500 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Dec 6, 2025

Thank you, Chanthini, for your kind words! We're glad to hear that Jason and Dante provided such clear and effective service. Your satisfaction is important to us, and we appreciate your feedback.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Peter Grunzweig Jr.

Dec 5, 2025

Called in the morning and got a quick response. They offered to be at the house in an hour. Unfortunately I was at work but luckily they scheduled me right for when I got out. Albert was the plumber and he is the man! He snaked it out nicely and made sure I knew what was going on. He is exactly the type of person you want to show up in a situation like this. The price is slightly high, but for the service and responsiveness- I’ll take it! They also ran a camera (let me watch & explained what we saw) and gave me proactive options to stop clogging in the future.

Price: $600–700 Price assessment: Overpriced Services: Drain cleaning

Response from the owner · Dec 5, 2025

Thank you, Peter! We appreciate your feedback and are glad to hear that Albert provided excellent service and communication. It's great to know you found value in the options offered. Your satisfaction is important to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

James Brown

Nov 30, 2025

Ronald did a great job explaining everything about the job and what we can do to prevent future issues.

Price: $700–800 Price assessment: Reasonable price Services: Drain cleaning, Sewer cleaning

Response from the owner · Nov 30, 2025

Thank you, James! We're glad to hear that Ronald was able to explain everything clearly and provide valuable insights for the future. Your feedback is greatly appreciated!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Michael Calhoun

Nov 27, 2025

Oh my gosh, what a stressful situation we had and right before Thanksgiving, but Jason Furgala from Roto Rooter saved the day, God sent him as he was the right man for the job, he came on Thanksgiving morning around 10:50am and assessed the situation, gave me options and suggested the method that he thought would work best and boy did he hit the mark, he cleared out the clog was respectful to the house and very relatable and had a great sense of humor as he told some really good jokes to ease the tension. Jason is the man!!!! I was in the basement while it was clearing out as I heard the snake clearing out the clog I ran upstairs and gave him a big hug, he deserves all the accolades you can give him, but here are a few from me Plumber of the year, King clog remover and Prince of plung!!! I WILL DEFINITELY BE USING ROTO ROOTER IN THE FUTURE!!!! Thank you Jason!!!!!

Response from the owner · Nov 27, 2025

Thank you, Michael! We're so glad to hear that Jason was able to turn a stressful situation around for you, especially right before Thanksgiving. Your kind words about his professionalism and humor truly highlight his dedication. We appreciate your support and look forward to serving you again in the future!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Mike Benz

Nov 26, 2025

Tech was knowledgeable and friendly. He explained everything and had us back up and flowing in no time.

Price: $400–500 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Dec 22, 2018

Hi Mike, thank you so much for your positive comments about Roto-Rooter Plumbing & Drain Services!

The Hollabaugh

Nov 19, 2025

Services: Drain cleaning

Response from the owner · Nov 20, 2025

Thank you, The, for your 5-star rating! We appreciate your support.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Maria Parrilla

Nov 17, 2025

Chris was very courteous and professional. He was able to unclog the drain line that was very full of buildup in a matter of minutes and also offered some suggestions for future repairs. We were very happy to have Chris as our plumber.

Price: $300–400 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Nov 17, 2025

Thank you, Maria! We're glad to hear that Chris provided you with excellent service and helpful suggestions. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Rumman Chowdhury

Nov 10, 2025

Great customer service over the phone during initial call but tech was rude or maybe he didn’t like the job. Asked for the quote, almost twice of other competitors. Asked if price can be matched and he walked out without even looking.

Response from the owner · Nov 10, 2025

Rumman, I appreciate you sharing your experience and I'm sorry to hear about the issues you faced with our technician and pricing. Your feedback is important to us, and I understand how frustrating this must have been. Please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager pat.swanson@rrsc.com

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Russ

Nov 1, 2025

good professional job by everyone

Price assessment: Reasonable price Services: Sewer cleaning, Sewer repair

Response from the owner · Nov 1, 2025

Thank you, Russ, for your kind words! We're glad to hear you had a positive experience and appreciate your recognition of our team's efforts.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Haley haner

Oct 30, 2025

Our main sewer line was backed up and after calling another plumbing company and waiting over 18 hours, I called Roto Rooter and they were here in 45 minutes! Everett, Mac and Jamie were all very nice and took the time to explain everything to me. When the initial snaking didn’t work, Mac let me know why and they had the hydro jetting truck out the next morning! Luckily, they were able to clear it. They weren’t pushy about extra services and it didn’t seem to me like they recommended anything that wasn’t necessary! I would definitely recommend them to anyone who needs plumbing services , emergency or otherwise!

Price: $900–1,000 Price assessment: Reasonable price Services: Sewer cleaning

Response from the owner · Oct 30, 2025

Thank you, Haley, for your fantastic review! We're glad to hear that Everett, Mac, and Jamie provided great service and kept you informed throughout the process. Your recommendation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jaime nantka

Oct 29, 2025

Response from the owner · Oct 29, 2025

Thank you, Jaime, for your 4-star rating; we appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Lexxus J

Oct 26, 2025

Very nice and fixed all my issues.

Price: $1–100 Price assessment: Reasonable price Services: Plumbing leak repair

Response from the owner · Oct 26, 2025

Thank you, Lexxus! We're so glad to hear everything was fixed to your satisfaction. Your feedback means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Nate Johnson

Oct 21, 2025

Always great service from Roto. They were out to my house fast and were able to take care of my drain problem. They also suggested things I could do for the future that would help keep my drains clear.

Price: $400–500 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Oct 22, 2025

Thank you, Nate! We appreciate your kind words and are glad our team could help with your drain issue and provide useful tips for the future.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Tammy Grier

Oct 17, 2025

Fast and reliable

Price: $300–400

Response from the owner · Oct 17, 2025

Thank you, Tammy, for your kind words about our fast and reliable service; we appreciate your support!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jennifer Masciadrelli

Oct 12, 2025

Sewer back up discovered on Sunday and within an hour the team arrived to clear out the clog, also got a good view of the condition of my sewer line with their camera snake. Glad to have advice and recommendations on what could help us! Drain cleared and problem solved quickly!

Price: $400–500 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Oct 13, 2025

Thank you, Jennifer! We're happy to hear our team was able to assist you quickly and provide valuable insights. Your feedback means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Rich Bummer

Oct 10, 2025

Very friendly

Price: $400–500 Price assessment: Reasonable price

Response from the owner · Oct 10, 2025

Thank you, Rich, for your kind words about our friendly service; we appreciate your support and are glad you had a positive experience!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jenelle H

Oct 4, 2025

My hotwater tank went out this morning & Roto Rooter was able to come out within the hour. The technician checked it, explained what happened & had another one ordered & on the way to get it within 30 minutes. When he came back with it I mistakenly thought I had a commercial one (multiple apt units) previously so he was nice enough to call to try to get me one. I then realized I was wrong & he was so nice about it. I believe his name was Arthur. He was very professional, knowledgeable & explained some things to me I did not know. He did a great job! From the time I realized my water tank blew to when it was complete it was maybe 5 or 6 hours. Other places I had called (having forgot about Roto Rooter) weren't even able to get here today & some not until next week. The other places had a service charge just for coming out & Roto Rooter did not. Very happy with the service & the price. Will definitely be calling them in the future.

Price assessment: Reasonable price Services: Water heater installation

Response from the owner · Oct 4, 2025

Thank you, Jenelle, for your wonderful feedback! We're glad to hear that Arthur provided you with such professional and knowledgeable service. It's great to know we could assist you promptly and at a fair price. We look forward to helping you again in the future!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Kim Carr

Sep 30, 2025

I made my appointment online. Got a call that day to confirm. The plumber, Albert, was exactly the professional anyone wants doing work for them. Knowledgeable, experienced, efficient, organized. Top notch professional. And, as a bonus he straightened out the rod on my screen door closer so it would close properly. He installed a beautiful brand new hot water heater in record time. I had hot water in an hour. Classy plumber!

Services: Water heater installation

Response from the owner · Sep 30, 2025

Thank you, Kim! We're glad to hear about your positive experience with Albert and that he exceeded your expectations. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Lloyd G

Sep 30, 2025

Jason was very polite and professional!! Job well done.

Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Sep 30, 2025

Thank you, Lloyd, for your kind words about Jason's professionalism; we appreciate your feedback!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

MaryBeth Zanghi

Sep 5, 2025

Professional friendly polite and knowledgeable

Services: Toilet repair

Response from the owner · Sep 5, 2025

Thank you, Marybeth, for your kind words; we appreciate your recognition of our team's professionalism and friendliness.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Spencer Schmitt

Aug 20, 2025

I scheduled appointment online and was given a same day appointment between 6-8pm. Great! I planned around that time, had the dog out of the house. 6:25 I get a call saying they have to reschedule due to issue with their truck. I ask for discount and they decline saying they don’t do that, but I’ll be first priority appointment in the morning. Scheduled time 930-1130. Great! Again, 1130 passes and nada. 1142 I call them and I get passed around 3x on the phone with apologies and excuses. They will call me when the technician is available. 1159am I get a text saying they are behind schedule. 1:17pm ignore text saying they are available now. 151 they call to say they are sending technician. At this point I tell them maybe I should say okay and have them show up just for me to no show them. Hours and hours wasted waiting around. Maybe some people have good interactions with this company, but I won’t ever call or recommend them again.

Response from the owner · Aug 20, 2025

Spencer, I truly apologize for the frustrating experience you've had with our scheduling and communication; your time is valuable, and I understand how disappointing this situation must have been. Your feedback is essential for us to improve our services, so please send an email to Pat.Swanson@rrsc.com with your full service address, ZIP code, and a summary of your concerns. We want to make this right and ensure a better experience in the future.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jackie Sidoti

Aug 11, 2025

Very easy to schedule same day appointment thru the App ..on time very quick clean and knowledgeable. Thank you

Response from the owner · Aug 11, 2025

Thank you, Jackie, for your kind words! We're glad you found the scheduling process easy and appreciated our team's efficiency and cleanliness. Your feedback means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Janet Sharp

Aug 7, 2025

Jason #5524 was amazing. Extremely knowledgeable, very friendly and quick service. He was able to identify the problem with promptly without hesitation.

Price: $300–400 Price assessment: Reasonable price Services: Drain cleaning

Response from the owner · Aug 7, 2025

Thank you, Janet, for the fantastic 5-star rating! We appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

PunkBune

Jul 25, 2025

Our rep Michael stopped by and was able to promptly replace our main water valve. They were having a bit of a delay from when I asked to be seen but the call rep kept me informed as well, and the fact that I asked for something same day I was impressed they could come out at all. Michael did an amazing job as our valve is in an odd location and he was very respectful of our home. Price was kinda what we were expecting of having a professional come out to do it. This was our 2 time getting a service with Roto-Rooter and I will definitely return if we need anything else.

Response from the owner · Jul 25, 2025

Thank you, Punkbune, for your kind words and for recognizing Michael's great work and our team's effort to keep you informed; we appreciate your continued trust in Roto-Rooter and look forward to serving you again!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Sean Doyle

Jul 23, 2025

Your service technician, Chris Young Identification number as 3623 Came to a difficult and challenging Plumbing project. Fragile brittle rotting galvanized, three-quarter inch domestic waterlines were in need of serious attention in the basement of an apartment complex. Mr. Young came to work prepared with a complete material list and tools in his service to do multiple repairs. Chris Young carefully. Removed the rotting piping, tying into the existing without disturbing any other mainline branches installing new piping, three-quarter inch copper Three-quarter inch ball valves. This was a challenging project to say the least. Chris Young worked tirelessly after replacing several waterlines and shut off valves. He then replaced several bathtub shower valve assembly stems with complete rebuild kits. Saving our agency. Thousands of dollars, without displacing any of our residence. He stayed on task working closely with the residence, living at this campus explaining and working through the plumbing challenges. While all Remaining professional polite, informative while being down to earth, and having a reassuring Calming effect with the residence who were stressed out. He was thoughtful, clean, trustworthy, and a pleasure to work with. However, I have a plumbing issue in the future. That needs this type of expertise and skill I know exactly who to call. Thank you so much for sending Chris Young to my job site. We will not forget how helpful he has been through the entire process. Best regards, Sean Doyle.

Response from the owner · Jul 23, 2025

Thank you, Sean, for your detailed and kind words about Chris Young's exceptional work; we greatly appreciate your trust and look forward to assisting you with any future plumbing needs.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Darnell Bones

Jul 20, 2025

Response from the owner · Jul 20, 2025

Thank you, Darnell, for your wonderful 5-star rating! We appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Kevin Tate

Jul 19, 2025

He found the leak and plugged it 👍

Response from the owner · Jul 19, 2025

Thank you, Kevin! We're glad to hear that the issue was resolved effectively. Your support means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Peter Baptiste

Jul 16, 2025

I had roto send out a technician to help me i was in a jam.. they sent wilson he was extremely professional. Polite and kind
He perfect guy to represent yojr company .thank you roto rooter for coming ojt in decent same day time.. and fixing issue with more then resonable price

Response from the owner · Jul 17, 2025

Thank you, Peter, for sharing your experience! We're glad Wilson provided you with the professional service you needed and appreciate your kind words about our team. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Carlos Maggiolo

Jul 15, 2025

Excellent service. Very professional!

Response from the owner · Jul 15, 2025

Thank you, Carlos, for your kind words! We're glad to hear you had a great experience and appreciate you recognizing our team's professionalism.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Antonio B

Jul 8, 2025

Needed my tub faucet repaired as it was a continuous leak.... Chris was very knowledgeable on the issue and was able to save me money by a rebuild. Very timely and effective work.

Price assessment: Reasonable price Services: Faucet repair

Response from the owner · Jul 8, 2025

Thank you, Antonio, for your kind words! We're glad Chris could help with your tub faucet repair and save you money. Your satisfaction is our priority!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Paul Pilarski

Jul 2, 2025

We have an international sink and our US parts don’t fit the way they should. The service rep made a nice change to our drain setup underneath that worked and stopped the water leak.

Price assessment: Reasonable price Services: Plumbing leak detection, Plumbing pipe repair

Response from the owner · Jul 2, 2025

Thank you, Paul, for your kind words! We're glad to hear our service rep was able to assist with your drain setup and resolve the leak. Your feedback means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Chelsea Warren

Jun 28, 2025

Response from the owner · Jun 28, 2025

Thank you, Chelsea, for the 5-star rating! We truly appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

J kasp

Jun 27, 2025

I was very impressed with how fast he got to the root of the problem. Definitely knows his job. Very knowledgeable.

Response from the owner · Jun 28, 2025

Thank you, J, for your kind words! We're glad to hear that you were impressed with the speed and knowledge demonstrated. Your feedback is greatly appreciated!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

kitty lover

Jun 27, 2025

he followed up on a job that another plumber did incorrectly. He was fast and efficient. We would definitely recommend him again.

Response from the owner · Jun 27, 2025

Thank you, Kitty, for your kind words! We're glad to hear that our plumber was able to resolve the issue quickly and efficiently. Your recommendation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Joey Czaja

Jun 25, 2025

Response from the owner · Jun 25, 2025

Thank you, Joey, for your amazing 5-star rating! We appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Brendan

Jun 25, 2025

10/10 would recommend to friends and family! Service was great. Job well done. 👍

Response from the owner · Jun 25, 2025

Thank you, Brendan! We truly appreciate your kind words and are glad to hear you had a great experience. Your recommendation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Nicholas Liberatore

Jun 23, 2025

Made the appointment at 10:30 and the technician Jason was here within the hour and done by 12:15. Fast efficient service.

Services: Sewage cleanup, Plumbing

Response from the owner · Jun 23, 2025

Thank you, Nicholas, for your kind words about our fast and efficient service; we're glad Jason could assist you promptly.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Zoe Noelle

Jun 20, 2025

Nice guy, was very quick!

Price assessment: Reasonable price Services: Plumbing leak detection, Faucet repair

Response from the owner · Jun 20, 2025

Thank you, Zoe! We're glad to hear you had a great experience and appreciate your feedback about our team member's quick service.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Larry Kilton

Jun 18, 2025

Jason was very professional, helped me understand the issue going on and how to resolve it. Took the extra step to make sure everything was in working order. Highly recommended.

Response from the owner · Jun 18, 2025

Thank you, Larry, for your kind words about Jason's professionalism and dedication; we truly appreciate your recommendation!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Jayson Simpson

Jun 16, 2025

Very easy and pleasant overall experience. Technician was nice and very informative as well. Took the extra steps to make sure the work was completed and in my opinion went above and beyond making sure I was satisfied with the work.

Price assessment: Great price Services: Plumbing leak detection, Shower repair, Plumbing leak repair

Response from the owner · Jun 16, 2025

Thank you, Jayson, for your kind words and for recognizing the technician's efforts; we're glad to hear you had a pleasant experience!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

ken roth

Jun 16, 2025

The Plumber Jason that showed up in the a.m. was very courteous And helpful. He had to snake the sewer out quite a ways and I think he did a great job. Also, they ran a camera through to show me additional concerns, which was very helpful. Thank you, A1 job

Price assessment: Reasonable price Services: Drain cleaning, Sewer cleaning

Response from the owner · Jun 16, 2025

Thank you, Ken, for your kind words about Jason's courteous and helpful service; we're glad you found the camera inspection beneficial and appreciate your feedback on our work!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

kim wysocki

Jun 16, 2025

probably the worst experience ever. they were almost 2 hours late from the original scheduled time. the technician was not super friendly and didn’t clean up anything when he was done. i was mortified when i saw the mess he left. probably won’t be using roto rooter again.

Price assessment: Overpriced Services: Drain cleaning

Response from the owner · Jun 16, 2025

Kim, I’m truly sorry to hear about your experience and the delays you faced. It's understandable to feel upset when expectations aren’t met, especially regarding cleanliness and service. Your feedback is invaluable to us, and I encourage you to email Pat.Swanson@rrsc.com with your full service address, ZIP code, and a copy of this review so we can work to improve your experience.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Ed K

Jun 15, 2025

Tech came out late on a Sunday night and did not have all the parts needed to complete the job. Instead of doing a bandaid job and leaving. He scheduled a day to come back out to cut out pipes for better fit/ access to avoid future issues

Response from the owner · Jun 15, 2025

Thank you, Ed, for sharing your experience. We appreciate your understanding and are glad our tech took the time to ensure the job was done right for you.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Christie Lysiak

Jun 14, 2025

Quick and efficient. Jason had our water back on in no time!

Price assessment: Reasonable price Services: Plumbing pipe repair

Response from the owner · Jun 14, 2025

Thank you, Christie! We're glad to hear Jason was quick and efficient in getting your water back on. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Scott Rosenheck

Jun 14, 2025

Price assessment: Reasonable price Services: Toilet repair

Response from the owner · Jun 14, 2025

Thank you, Scott, for the fantastic 5-star rating! We appreciate your support and look forward to serving you again.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Eunice D Jackson

Jun 13, 2025

Response from the owner · Jun 13, 2025

Thank you, Eunice, for your wonderful 5-star rating! We truly appreciate your support.

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Kevin Smith

Jun 13, 2025

Jason showed up promptly and cleared my sewer line clog in no time. Great same day service. Highly recommended.

Response from the owner · Jun 13, 2025

Thank you, Kevin, for your kind words and for recognizing Jason's prompt service; we appreciate your recommendation!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

David Piscitello

Jun 13, 2025

Fast, friendly service

Response from the owner · Jun 13, 2025

Thank you, David, we appreciate your kind words about our fast and friendly service!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Charles Moody

Jun 12, 2025

Jack was very informative and did a great job!!!!!

Response from the owner · Jun 12, 2025

Thank you, Charles, for your kind words about Jack's informative service; we appreciate your feedback!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Eric Vogan

Jun 10, 2025

Chris came to my house on time and went above and beyond to help me fix my plumbing problems on a Sunday evening. I would recommend them again in a heart beat.

Response from the owner · Jun 10, 2025

Thank you, Eric, for your kind words! We're glad Chris could assist you with your plumbing issues, especially on a Sunday. Your recommendation means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Callie Everett

Jun 7, 2025

Jason was very friendly, helpful, knowledgeable, and professional!

Response from the owner · Jun 7, 2025

Thank you, Callie! We're glad to hear Jason made such a positive impression with his friendliness and expertise. Your feedback means a lot to us! Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

julianne fialkiewicz

Jun 6, 2025

Response from the owner · Jun 6, 2025

Thank you, Julianne, for your wonderful 5-star rating; we truly appreciate your support! Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Lisa Maloney

Jun 4, 2025

Response from the owner · Jun 4, 2025

Thank you so much, Lisa, for the 5-star rating! We truly appreciate your support and are glad to have you as part of our community. Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Peter Christy

May 30, 2025

Response from the owner · Apr 7, 2026

Thank you, Peter, for taking the time to leave a review. Your support means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Gregory Crispell

May 30, 2025

My experience with Albert (our plumber on 5/26/25) was first-class and outstanding. His assessment of our outside downspout and sump pump drains was fast, accurate, and the cost for this service was fair. He took his time. The work was complete within an hour or two, including clean-up

Response from the owner · Apr 7, 2026

Thank you, Gregory, for your wonderful feedback! We're glad to hear that Albert provided first-class service and that you found the assessment and cost to be fair. Your satisfaction means a lot to us!

Thank you,
Pat Swanson
Customer Satisfaction Manager
pat.swanson@rrsc.com

Roto-Rooter Plumbing & Water Cleanup

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