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Claim This ProfileAnthony Gardynski from Mr. Rooter was simply amazing to work with. He not only was patient with my elderly mother, explained clearly what our issue was and fixed a clog issue that was effecting our kitchen sink and tub simatanuously. I know it wasn’t an easy task but he did it with a smile. Thank you so much Anthony! I would highly recommend your services to anyone!!
Thank you so much, Jennifer, for sharing your wonderful feedback! We're delighted to hear about your positive experience with Anthony. Our team takes pride in providing clear explanations and compassionate service, especially for family members who may need a little extra care. We're glad Anthony was able to resolve the kitchen sink and tub issue efficiently and with a smile. Your high recommendation means a lot to us. Thank you for choosing Mr. Rooter Plumbing of Greater Syracuse!
I was sent a specialist, Anthony Gardynski within a hour of calling them for help clearing my sewer line. He was professional, knowledgeable and provided helpful information on how to avoid future problems. I would recommend and Mr Rooter and recommend working with Anthony again.
Thank you so much, Carmela, for sharing your wonderful feedback! We're delighted to hear that Anthony was able to assist you so promptly and that his professionalism and knowledge made a positive impression. It's great to know you found his advice helpful in preventing future issues. Your recommendation means a lot to us, and we'll be sure to let Anthony know about your kind words. If you ever need anything in the future, we're always here to help!
We were very pleased with the work Zach did and his expertise.
Thank you so much, Karen, for your wonderful feedback! We're glad to hear you were very pleased with Zach's work and expertise. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience with Mr. Rooter Plumbing of Greater Syracuse. If you ever need our services again, we’re here to help!
Great service! Dakota was very friendly and love the ability to schedule online. Will definitely be using them again if the need arises.
Thank you, Emilie, for your wonderful feedback! We're glad you had a great experience with our service and with Dakota in particular. It's great to hear that you enjoyed the convenience of our online scheduling. We truly appreciate your recommendation and look forward to assisting you again whenever you need us!
Dakota was very pleasant, neat and clean. Accurate information and pricing. A good job. Thank you!
Thank you so much, Perry, for your kind words! We're thrilled to hear you had a great experience with Dakota and appreciated his pleasant attitude, attention to detail, and transparency with information and pricing. Your satisfaction means a lot to us, and we appreciate you choosing Mr. Rooter Plumbing of Greater Syracuse. If you ever need us again, we’re here to help!
Dakota did a great job .
Thank you so much, George, for your kind words! We're delighted to hear that Dakota did a great job for you. We appreciate you choosing Mr. Rooter Plumbing of Greater Syracuse and hope to serve you again in the future.
Anthony was excellent, job well done & very informative !!! Awesome employee !!!
Thank you so much, Linda, for your wonderful feedback! We're delighted to hear that Anthony provided excellent service and kept you informed every step of the way. We truly appreciate your kind words and will make sure to share them with Anthony. Thank you for choosing Mr. Rooter Plumbing of Greater Syracuse!
Dakota was super friendly, and extremely helpful for a particularly pesky drain. He was very professional, explained things clearly, and went the extra mile to clean up when things were done. Excellent service!
Thank you so much, Amy, for your wonderful feedback! We're delighted to hear that Dakota provided excellent service and made your drain issue a breeze to resolve. We truly appreciate you highlighting his professionalism, clear communication, and thoughtful clean-up. Your satisfaction means a lot to our team at Mr. Rooter Plumbing of Greater Syracuse, and we'll be sure to pass along your kind words to Dakota. Thanks again for choosing us!
Mr Rooter has always stood behind their work. I had much trouble with new toilet’s “coating” on new ‘American Standard Toilet; specifically, anything sticking to inside walls had to be removed only by very excessive scrubbing; an odd complaint that AI identified upon my questioning. Mr Rooter replaced the Toilet no questions asked. I have nothing but praise for their work and the Company’s Integrity.
Thank you, Robert, for sharing your experience and for the kind words about our team’s integrity and service. We’re glad we could quickly resolve the issue with your new toilet and that our approach met your expectations. Your satisfaction means a lot to us, and we truly appreciate your trust in Mr. Rooter Plumbing of Greater Syracuse. If you ever need us again, we’re here to help!
Thank you so much, Mary, for your 5-star rating! We truly appreciate you taking the time to share your experience with Mr. Rooter Plumbing of Greater Syracuse. Your support means a lot to our team, and we're always here if you need any plumbing assistance in the future.
The crew was great and patient. It was an unexpected and difficult job, but they totally cool.
Dear John,
Thank you so much for the five-star review! We are glad to hear our crew was patient and stayed cool while handling your difficult plumbing situation. It is always our goal to provide professional service, even when the job turns out to be more unexpected than planned. We truly appreciate your feedback and were happy to help!
Best regards,
The Team at Mr. Rooter Plumbing of Greater Syracuse
Technician was very professional, courteous, and friendly. Described everything in detail. Was a pleasure working with him, understood all procedures.
Dear Gregory,
Thank you so much for the wonderful five-star review! We are delighted to hear that your technician provided such professional, courteous, and friendly service. It is a top priority for our team to ensure our customers fully understand every procedure and detail of the work being done, so we are glad to know you found the explanation helpful.
It was truly a pleasure working with you, and we appreciate you choosing Mr. Rooter Plumbing of Greater Syracuse!
Mr. Gums was very knowledgeable and helpful. He assisted us with our plumbing issue by explaining the likely reasons for the lack of draining and gave us options for following up without being pushy.
Dear Erica,
Thank you so much for the five-star review! We are glad to hear that Mr. Gums was able to provide knowledgeable and helpful service. It is great to know he took the time to explain the situation and provide you with options for your plumbing without any pressure. We truly appreciate your feedback and are happy we could assist you!
I was able to set up an appointment with ease and the staff at Mr. Router are friendly, knowledgeable and professional. The plumber replaced plumbing and shutoff valve for my outdoor spigot. Offered great suggestions on how to prepare for next winter.
Thank you so much, Sue, for sharing your experience! We're glad to hear that setting up your appointment was easy and that our team provided you with friendly, knowledgeable, and professional service. It's great to know the outdoor spigot and shutoff valve replacement went smoothly and that our plumber could offer helpful suggestions for winter prep. We appreciate your trust in us and look forward to serving you again in the future!
Very happy with Mr. Rooter Plumbing!! Anthony completed a drain cleaning and took the time to explain everything he was doing and why he was doing it. He was very professional, kind and respectful. He made sure everything was working properly before he left. It was greatly appreciated and I highly recommended Anthony from Mr. Rooter Plumbing.
Thank you so much, Sara, for your wonderful review and recommendation! We're delighted to hear about your positive experience with Anthony during your drain cleaning service. Our team takes pride in being professional, thorough, and respectful, and it's great to know Anthony demonstrated these qualities. Your satisfaction and appreciation mean a lot to us. If you ever need plumbing assistance in the future, we're always here to help!
Thank you, Dennis, for your 5-star rating! We truly appreciate your support and are delighted to know you had a positive experience with Mr. Rooter Plumbing of Greater Syracuse. If you ever need assistance in the future, we're always here to help!
Anthony Gardynski was extremely professional and resolved our outdoor drain issues quickly. He thoroughly explained the process and risks so there were no surprises. He did an excellent job and I would gladly hire him again.
Thank you so much, Jen, for your thoughtful review! We're thrilled to hear Anthony provided professional and clear service while resolving your outdoor drain issues. Our team takes pride in making sure our customers are informed and comfortable throughout the process. We'll be sure to share your kind words with Anthony. We truly appreciate your recommendation and look forward to helping you again in the future!
Dakota was great, very professional, and got the job done quick with little to no mess. I will be calling again for any plumbing needs. Hopefully it won’t be soon. lol
Thank you
Thank you so much, Matthew! We're delighted to hear that Dakota provided you with professional service and took care of your plumbing needs efficiently and cleanly. We appreciate your trust and your kind words. If you ever need us again (hopefully not too soon, but we're always here when you do!), just give us a call. Thank you for choosing Mr. Rooter Plumbing of Greater Syracuse!
Compliments to tech Dakots Ripley!
Great efficient service, answering all questions, completed job in timely manner. Would definitely use again!
Thank you so much for your kind words, Anthony! We're thrilled to hear that Dakota Ripley provided you with efficient service and answered all your questions. We truly appreciate your feedback and your trust in Mr. Rooter Plumbing of Greater Syracuse. We'll be sure to pass along your compliments to Dakota. Thank you for choosing us—we look forward to serving you again in the future!
I had a sewer backup in my basement. I had never had this happen before so I was initially embarrassed about it. Zach came to the rescue. He was professional, made me feel comfortable, and assured me that this is something that happens all the time and not to be embarrassed. We discussed some additional things that need to be done. I will be calling to schedule and requesting Zach to come back and do that work as well.
I also spoke with Lynn (Linda?) on the phone to a couple different times to discuss scheduling. She was the sweetest. This company has some really great people working for them.
Hi Daniela!
Thank you so much for your kind words! 😊 We know how stressful a sewer backup can be, so we’re glad Zach was able to make you feel comfortable and taken care of. We’ll be sure to pass this along to him! 👨🔧
Also, happy to hear Lynn made scheduling easy, she’ll appreciate the shoutout! 📞
We truly appreciate your trust and look forward to helping you again soon! 👍
Thank you for fixing my bath tub. They are very nice and professional.
Thank you so much for your kind words! 😊 We’re glad we could get your bathtub fixed and that you had a great experience with our team. 🚿🔧 Your support means a lot to us, and we’re always here if you need anything in the future! 👍✨
I was charged and overcharged for the uncompleted work. I never seen anything like this. This is the first and last to call your to be calling this company. I am very disappointed for being charged $800 for just only using simple things.
Hello,
We’re sorry to hear about your experience. We understand your concerns about the pricing and we take feedback like this seriously and will be reviewing this internally.
If you’d like to discuss further, please feel free to contact us directly.
Thank you!
Very professional and courteous would definitely recommend them.
Thank you so much, Beth, for your kind words and recommendation! We’re thrilled to know you found our team professional and courteous. It means a lot that you’d recommend us, and we look forward to helping you again whenever you need us.
John Wayne was the plumber I worked with about my outside and inside pipes that had to be replaced. He was very professional and experienced in the type of job I needed done. I appreciate his work ethic and his overall responsiveness to my calls.
Thank you so much, Patricia, for sharing your experience! We’re delighted to hear that John Wayne provided professional, responsive service and that you appreciated his work ethic while handling your pipe replacements. Your feedback means a lot to us, and we’ll be sure to let John know how much you value his efforts. If you ever need plumbing assistance in the future, we’re always here to help!
Thank you so much for your 5-star rating, Karin! We truly appreciate your support and are glad you had a great experience with Mr. Rooter Plumbing of Greater Syracuse. If you ever need assistance in the future, we're here to help!
Great job by richard j. I appreciate his professionalism, patience, & communication skills ~ thx R.J.
Thank you so much for sharing your positive experience with Richard J.! We're grateful for your kind words and are glad to know that his professionalism, patience, and communication skills made a difference. We'll be sure to pass along your appreciation to him. If you ever need anything in the future, we're here to help!
The tech was excellent. Very professional and treated me with respect. He deserves 10 stars. I had called Homeserve and reported that my water tank had burst the night before. They contacted Mr. Rooter who responded the next morning. I have a policy with Homeserve, however they stated it only covers repairs, not replacement. I had limited options and Paid over $2800.00. This covered a new heater, pressure expansion tank and dispatch fee, along with the replacement of a shutoff valve that I requested. As a senior citizen and a veteran, I thought the total price was outrageous.
Hi Stephen!
We truly appreciate your feedback. We're glad to hear that our technician provided professional service and treated you with respect, we’ll be sure to pass along your kind words to him.
We understand that unexpected repairs like a failed water heater can be frustrating, especially when replacement is not covered by a third-party policy. Our team always works to respond quickly and provide a complete and safe installation, including required components like the expansion tank and any additional work requested.
We truly appreciate you choosing us and please feel free to reach out with any future plumbing needs!
I highly recommend this service! The technician, John Wayne, was amazing. He provided a very clear picture of the problem by using photos and videos to explain everything, which I really appreciated. It’s rare to find someone who takes the time to ensure the customer fully understands the situation. Professional, transparent, and great service overall."
Thank you so much, Jason, for your glowing recommendation! We're delighted to hear that John Wayne provided such clear and thorough service, ensuring you fully understood everything with photos and videos. Transparency and professionalism are core values for us, and it's rewarding to know they made a difference for you. We truly appreciate your feedback and look forward to helping you with any future plumbing needs!
Richard was fantastic he didn’t give up until he fixed the problem thank you Mr Rooter for great service
Hi Pam!
Thank you so much for your kind words! 😊
We’re thrilled to hear that Richard got the problem fixed, that’s the kind of service we’re proud of! 🔧💪
Thank you for choosing Mr. Rooter! We truly appreciate your support and are always here whenever you need us! 🚰⭐
Very informative, friendly. I especially liked the picture of the technician before he gets to me. Very safe.
Hi Kevin!
We’re thrilled to hear you found the process informative and friendly.
Your peace of mind is a top priority! 👨🔧📸✨
We truly appreciate you trusting us with your plumbing repair needs. If you ever need us again, we’re just a call away! 💙🔧
Anthony G. was an AMAZING technician, super knowledgeable and informative. Great experience! Thank you Anthony
Hi Joe!
Thank you so much for the amazing review! 🌟
We’re so happy to hear you had a great experience with our team. Providing knowledgeable service and clear communication is always our goal! 🚿🔧
We truly appreciate you taking the time to share your feedback. Thank you for choosing Mr. Rooter Plumbing of Greater Syracuse we’re here whenever you need us! 😊
Tyler was both knowledgeable and efficient in unclogging cellar main drain and wiill be returning at a later date to install gas pipes and repairing burst water pipes, along with a new gas hot water heater due to the flood. Will review again once remaining work completed.
Hi Robert!
Thank you so much for your positive review! ⭐️
We’re glad to hear you had a positive experience and that everything was handled efficiently. Clogged drains and flood damage can be stressful, so we’re happy we could help get things moving in the right direction. 🚰🔧
We truly appreciate your trust in us for the upcoming gas line work, water pipe repairs, and new hot water heater installation. We look forward to completing the remaining work! 😊
All personnel were professional and courteous. John Wayne was the lead person and the one who did the estimate and supervised the work. He was excellent to work with. professional and HONEST
Hi Michael! Thank you so much for the amazing review! 😊🚿
We truly appreciate your kind words about our team. We’re especially glad to hear that John Wayne made such a great impression, he takes a lot of pride in providing professional, honest service and making sure every job is done right. 👷♂️🔧
It means a lot to us that you noticed the professionalism and courtesy of our crew. We’re grateful for the opportunity and look forward to helping with any future plumbing needs! 💧🏡
Dakota was very friendly and quick. He got right to work and had our drain unclogged in no time. I am very pleased with Dakota and Lynn at the office. I wish I had an extra pair of slippers for Dakota so he wouldn't have take bags on/off his boots. Mr Rooter should buy those folks a nice pair for Christmas!
Hi Megan! Thank you so much for the wonderful review! 😊
We’re thrilled to hear that Dakota was friendly, efficient, and got your drain unclogged so quickly! 🚿🛠️ We’re also so glad Lynn made your experience just as pleasant on the office side!
Thank you again for your kind words and for choosing Mr. Rooter, we truly appreciate you! 💙
I had a great experience today with technician Richard Johnson. He helped with our kitchen sink and was extremely thorough and informative on next steps to help us avoid any further clogs/issues. He provided us an estimate for future work if we decide to go that route and product recommendations. Customer service was great. 10/10 would book again and refer anyone who needs plumbing services!
Hi Shannon!
Thank you so much for the fantastic review! 😊🛠️
We’re so glad to hear you had a great experience with Richard while getting your kitchen sink taken care of 🚰✨ We’re also happy he was able to provide helpful recommendations and a clear estimate for any future work!
At Mr. Rooter Plumbing, 5-Star experiences are what we aim for! 🙌 Thank you for your trust and for referring us, we truly appreciate it! 💙
Extremely happy with the job done by Mr Rooter employee Tyler St. Croix. We now have running water due to split in water pipe feeding outside faucet as well as a new shutoff to prevent future issues, especially in winter months.
Hi Ken! Thank you so much for the amazing review! 😊🚰
We’re thrilled to hear that Tyler was able to get your water running again and install the new shutoff to help protect your home especially during those cold winter months ❄️🔧💧 If you ever need us again, we’re just a call away. Thanks for choosing Mr. Rooter Plumbing of Greater Syracuse! 🛠️🏠
So glad we picked the right company to do these jobs! Thank you Mr. Rooter for you great customer service. In October we had a residential sewer issue, and Anthony and Richard came out. Everything had backed up in our basement. They both worked hard to get everything unplugged and back to normal. The lead tech, John Wayne, cool name by the way, came out and explained to us we'd need the sewer pipes replaced or we would continue having the same issue. We kind of dragged our feet on getting the work done, and just as Mr. Wayne had said, we had the backup happen a month and a half later. So long story short, we did the replacement of the sewer pipes. With this awful cold weather, 4 months later, February, our kitchen pipes froze. This time it was Anthony again and Cole who came out. They really tried to get the pipes to open up, but because of the design of our home, Ryan Home of couse, they were unsuccessful. Once again, John Wayne came out and explained our options. Long story short we had to have our pipes moved over to get most it out of the cold. This time it was Tyler who did the work. I didnt mention, our main plumbing line is in a crawl space. These guys really went above and beyond for us. Also, the ladies office, im sorry I dont remember their names, had called to tell me they had to reschedule the plumbing job. When i told them i took the day off of work, they asked for a few minutes to figure it out, and they called me back and got in the day that was promised. Everyone from Mr. Rooter Plumbing were very polite and professional. They explained our options and what needed to be done in a way anyone could understand, and were very careful with the handling of our home. They cleaned up the area they were working on before they left. Im definitely keeping Mr. Rooter Plumbings information for future plumbing issues. Very happy with their service! Thank you Anthony, Richard, Cole, Tyler, the ladies in the office, and John Wayne. Couldn't be more satisfied with all you did !!
Hi Rebecca!
Thank you so much for this amazing review! We are so pleased to hear you had such a positive experience start to finish. Our goal is always to explain everything clearly, offer the best long-term solution, and make sure you feel confident every step of the way 🛠️✨
We’re especially glad our office team was able to work some scheduling magic for you 📞💫 We know how important your time is and always want to make sure our customers are taken care of! It means so much to hear that our team was professional and made sure to leave your space clean and tidy!
Thank you again for your trust and support 💙 We’re always here if you need us! 😅🚰
The technician was kind,courteous and knowledgeable. He completed the job swiftly and expertly.
Hi Timothy!
Thank you so much for the great review! 😊🔧
We’re so happy to hear that our technician was kind, courteous, and knowledgeable and that the job was completed quickly and expertly. If you ever need anything in the future, we’re just a call away! 🚰👍
Friendly, knowledgeable and professional.They explained everything they did and how to prevent future clogs
Hi Beth!
Thank you for the kind words! 😊🔧 We’re glad you found our team friendly, knowledgeable, and professional. Taking the time to explain the work and help prevent future clogs is really important to us. We appreciate your support and are here anytime you need us!
Great job!!! Definitely if I have any issues in the future I will use this company again !
Hi Joey!
Thank you so much for the awesome review! 🙌🚿 We really appreciate your trust in our team. If you ever need us again, we’ll be ready to help—just give us a call! 😊🔧
Hi Mary! Thank you so much for the ⭐⭐⭐⭐⭐ review! We’re pleased to hear that you were happy with the plumbing services we provided 🚿🔧. Please feel free to reach out anytime with any future plumbing needs! 🚰😊
Getting my plumbing up to code. I appreciate it.
John, the plumbing technician did a fabulous job, ensuring that we had hot water again, and that everything was done correctly. I totally appreciate him and Mr. Rooter's fast and courteous service.
Hi Debra!
Thank you for your feedback! 😊 We’re glad we could help get your plumbing up to code and make sure everything was done right. If you ever need anything in the future, don’t hesitate to reach out. We appreciate you! 🔧
The technician, Anthony Gardynski was very professional and did an excellent job, highly recommend
Hi Tim!
Thank you so much for the great review! 🙌 We’re thrilled to hear that Anthony provided professional service and did an excellent job on your toilet repair. 🚽🔧 We’ll be sure to pass along your kind words to him. Thanks for the recommendation—we truly appreciate it! 😊⭐
Tyler and Mark did an amazing job! It was cold and they worked away and got everything done properly and were very informative and kind!
Hi Steph!
Thank you so much for the kind review! 😊🚿
Tyler and Mark will be thrilled to hear this. We’re glad they were able to get everything done properly while keeping you informed and comfortable. If you ever need anything in the future, we’re always here to help! 👍🔧
I made a distressed call for a backed up drain pipe and Anthony came out within the hour! He explained beforehand what he found and I was made aware ahead of time what the charge would be. I would highly recommend Mr. Rooter to all my family and friends!
Hi David!
Thank you so much for this wonderful review! 😊
We’re glad Anthony was able to respond quickly and take care of your backed-up drain 🚿🔧. Clear communication and upfront pricing are very important to us, so we’re happy to hear you felt informed every step of the way. Thank you for recommending Mr. Rooter to your family and friends—we truly appreciate your trust and support! 🙌
Hi Ray!
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌
We’re always here if you need anything in the future 🔧🚿
Thanks again for choosing us! 😊
Hi John!
Thank you so much for the 5-star rating! We’re glad we could take care of your sewer cleaning needs. Please don’t hesitate to call us anytime you need reliable plumbing service! 🚰🔧👏
I had a plumbing emergency and Mr Rooter responded within 2 hours. Anthony Gardynski was professional,friendly and knowledgeable. He was able to fix my problem. He took time to explain the situation (so I could understand it ) and when completed , he had a video to show me and explain the working pump. Anthony is top notch in all aspects of his job. I would not hesitate to recommend him
Hi Maria!
Thank you so much for taking the time to share your experience! 😊
We’re so glad we could respond quickly during your plumbing emergency 🔧. Anthony will truly appreciate your kind words—he takes great pride in being professional, friendly, and thorough 👍🙂
Explaining the situation clearly and making sure you feel confident in the repair is very important to us!
Thank you for the recommendation and for trusting Mr. Rooter—we’re always here when you need us! ⭐🙌
Promt, friendly, professional service. Explained the entire process. To9k the time to analyze and do the job right. Highly recommend!
Hi Stephanie!
Thank you so much for the amazing review! 😊🔧
We’re thrilled to hear you appreciated our prompt, friendly, and professional service. Taking the time to explain the process and make sure the job is done right is always our priority 🛠️💧
Thank you for trusting us with your plumbing needs! Your recommendation truly means a lot to our team 🙌⭐
Technician knew exactly was to do to fix the issue. Great service. Rotor-rotor declined the job saying they did not know how to clear the 4" drain line. will send them a bad review and never call them again and also let my friends know of your service and rotor-rotors failure
Hi Russell!
Thank you for the great review! 🌟
We’re glad our technician was able to quickly and effectively clear your drain. We truly appreciate your trust and your recommendation—it means a lot to us! 💪🔧
Very happy with this experience with Mr Rooter! Tyler was so kind, professional and helpful when deciding whether to replace our old sewer ejector pump vs just the float switch. He was also very meticulous with his work and left the area very neat. Definitely felt like we were in good hands during what could have been a much more stressful experience! Thank you Tyler and Mr Rooter!
Hi Jen!
Thank you so much for the wonderful review! 🌟
We’re thrilled to hear that Tyler provided such kind, professional, and meticulous service. Helping you make the right decision and keeping the experience as stress-free as possible is exactly what we strive for 💪😊.
Thank you for trusting Mr. Rooter with your home. If you ever need us again, we’re always here to help! 🚿🔧
Mr. Rooter Plumbing provides outstanding service and we highly recommend them. We had a sewer back up at our home. Plumbing Technician Anthony Gardynski and Underground Specialist John Wayne arrived at our home shortly after we called the office. They were able to remedy the immediate emergency and provided us with very detailed explanations of the overall problem and written estimates for resolving our larger plumbing issue. Both Anthony and John are friendly, courteous and extremely knowledgeable. They explained everything in layman's terms, reviewed the camera footage of our piping on their laptop computer and provided visual diagrams to assist our understanding and options for repairs. We are looking forward to working with this fine company to address our upcoming repair project.
Hi Melissa!
Thank you so much for taking the time to share your experience with us! 😊
I’m really happy to hear that Anthony and John were able to get to your home quickly and take care of the backup. They’re both incredibly knowledgeable and kind, and it means a lot to hear their efforts made you feel informed and comfortable throughout the process. 👨🔧💙
We always do our best to explain things in a way that’s easy to understand, so I’m glad the camera footage and diagrams helped make everything clearer. It's always so helpful to have someone break it down!
We’re looking forward to working with you on the upcoming repair project, and if you have any questions in the meantime, please don’t hesitate to reach out. We’re always here to help! ⭐
They came out the same day that I called in the morning. Dakota was attentive and listening to the problem, observed the issue, and solved it quickly. My drain is working better than it ever has since I moved in. The process took less than a half hour. He accessed a trap in the driveway, which took great effort, that another reputable "heating, air conditioning, plumbing, and electrical" company in the Syracuse area spent 2+ hours trying to unsuccessfully, though still billed me $120+ for solving nothing. He did it in minutes. Worth every dollar. Thank you!
Hi Philip!
Thank you so much for taking the time to share your experience! 😊
We’re glad Dakota was able to pinpoint the issue and get everything flowing properly so quickly. We truly appreciate your trust and are happy to hear your drain is working better than ever!
Prompt, polite and professional! Would hire again.
Thanks so much for the review! 😊🔧 We’re glad your experience was a positive one and truly appreciate your trust. Don’t hesitate to reach out if you need us again!
Dakota was out to take care of a valve replacement this morning. Fast service, good guy - answered my questions and took care of everything. Quick service and positive experience.
Hi Dominic!
Thanks for the awesome review! 😄🔧 We’re glad Dakota was able to take care of your valve replacement quickly and answer all your questions. We’ll be sure to pass along the kind words—don’t hesitate to reach out if you need anything in the future!
Very friendly and polite was very knowledgeable and quick service and prices are very comparable to other companies
Hi Tina!
We really appreciate you taking the time to share your experience! 🙌😊
Being friendly, knowledgeable, and efficient is exactly what we aim for. Thanks for trusting us with your water heater installation 🚿—we’re always happy to help!
Hi Susan!
Thank you so much for the great review! 😊 We truly appreciate your feedback —please don’t hesitate to call us again!
The plumbing technician, Anthony Gardynski, was pleasant, efficient, and skilled. He listened carefully to understand what we were experiencing and was very informative. He solved the problem rapidly. First class!
Hi Gil!
Thank you so much for the fantastic review! 😊🔧
We’re thrilled to hear that Anthony provided such first-class service. His professionalism and clear communication are exactly what we strive for, and it’s great to know he was able to resolve your toilet issue quickly. 🚽✨
We appreciate you taking the time to share your experience and look forward to helping you again whenever you need us! 👍
Thank goodness for Tyler. He did a great job!
Hi Brad!
Thank you so much for the great review! 😊 We’re thrilled to hear Tyler did a great job!
If you ever need anything in the future, we’re always happy to help! 🔧🚿
I had a great experience using them as my plumber. I would definitely use them again.
Thank you so much for the great review! 😊🚰
We’re really happy to hear you had a great experience with us. It means a lot that you’d choose us again, and we’ll be here anytime you need plumbing help in the future! ✨
I’m recommending Mr. Rooter to anyone having sewage problems. Dakota was able to find a solution to our drain in as little as 20 minutes. After a whole week and numerous workers, we’re finally back in our home. I just wish I would’ve known about them sooner!
Hi Melanie!
Thank you so much for the wonderful review! 😊🚰
We’re thrilled to hear that Dakota was able to quickly find a solution and get you back into your home after such a stressful situation. Sewer issues are never easy, and we’re glad our team could step in and make a difference when you needed it most.
We truly appreciate the recommendation and your trust in Mr. Rooter for your sewer cleaning and repair needs 👍
Fast service. Nick, the repairman, was great. Explained everything before he did it. Very friendly and knowledgeable.
Hi Mary Anne!
Thanks so much for the great review! 😊🚰 We’re glad we could provide fast service and that Nick took great care of you. Explaining the process and making sure our customers feel comfortable is very important to us 👍🔧
We look forward to helping again if you ever need us! 💧
Professional, courteous, and punctual. Would use them again
Hi Lauri!
Thank you so much for the great review! 😊🚿
We’re glad to hear you found our team professional, courteous, and punctual. It was a pleasure helping with your drain cleaning, and we truly appreciate you taking the time to share your experience.
We look forward to working with you again if you ever need us! 👍🔧
Mr. Wayne showed very promptly and was super pleasant. He understood immediately what had to be done. Had to call in another representative, Dakota Ripley, who had a special high pressure nozzle system to blow out the roots in my perimeter drain. The roots were too big and these guys, in my opinion, took the extra step to dig the line back some and found where the willow tree root invaded and clogged the line. I had water backing up into my house and with their help, got the drain running again. Both were very professional and were there super fast. Would recommend.
Hi Julius!
Thank you so much for taking the time to share this wonderful! 😊🚿
We’re really glad Mr. Wayne and Dakota were able to respond quickly and get to the root of the problem, literally 🌳🔧.
Taking that extra step to locate and clear the blockage is exactly the level of care we aim to provide!
We appreciate your kind words about their professionalism and speed, and we’re happy we could get everything flowing again 👍💧.
Thanks for your kind words, it truly means a lot to our team!
Tyler was awesome...courteous, friendly and explained everything! Thank you!
Hi Susan!
Thank you for the great review! We are so glad to hear Tyler was courteous, friendly, and took the time to explain everything clearly. We’ll be sure to pass along your kind words to him.
Thank you for trusting us with your toilet repair, we truly appreciate it 🔧👏
The service we received from Anthony Gardynski was excellent.He explained everything he was doing explain my options. Very professional even if he is a Patriots fan!!! From Deb a Bills fan!! I will definitely be using him and recommend to others.Thank you Happy Holiday!!
Hi Deborah!
Thank you so much for the great review! 😊
We’re happy to hear Anthony provided excellent service and took the time to explain everything clearly. We agree- he does great work even if he is a Patriots fan! 🏈
We truly appreciate the recommendation and your kind words. Wishing you a very happy holiday, and we’re always here if you need us! 🛠️🚿
Tyler spent the better part of the day fixing the pipes. He worked hard & did a very good job & cleaned up after himself.
Hi Carol!
Thank you so much for taking the time to leave this review! 😊
We are so glad to hear Tyler was able to get everything taken care of and that you were happy with his hard work and cleanup. 🛠️🚽
We’ll be sure to pass along your kind words to him. If you ever need anything in the future, we’re happy to help! 👍
Anthony did a thorough, caring, competent job. His communication skills were outstanding. He arrived within 30 minutes of My service request, & completed His work in an hour. He was respectful of My property. Thoroughly explained all the problems and offered several options to correct my issues. Very happy with His response, troubleshooting, and all work completed.
Hi Daniel!
Thank you so much for the amazing review! ⭐️
We truly appreciate you taking the time to share your experience. Anthony takes great pride in delivering thorough and caring service, so this feedback means a lot!
We’re glad his communication, quick response time, and attention to your property stood out, and that he was able to clearly explain the issues and options.
If you ever need drain or sewer cleaning again, we’ve got you covered!
Thanks again for choosing us 🙌💧🛠️
Although the Pickwick job is not completed, Zack and his partner are tireless, outgoing, and skilled employees. Looking forward to getting the house finished and liveable once again.
Hi Charles!
Thank you so much for the wonderful review! 😊
We truly appreciate your kind words. Zach is dedicated, skilled, and it’s great to hear his hard work and positive attitude made a difference.
We’re excited to complete the job and help make your home fully comfortable and livable again. 🛠️🚿💙
I called them at around six in the morning and they were able to get there within only a few hours notice and the person who I dealt with was extremely professional! The whole issue was taken care of very promptly and highly recommend this company to anybody who is having any type of plumbing issue.
Hi Brendan!
Thank you so much for the awesome review! 😊🚰
We’re really glad we could get out to you quickly and take care of everything promptly, especially with such an early morning call 🔧💧. It’s great to hear our team was professional and made the experience a positive one from start to finish.
We truly appreciate the recommendation and are happy to help anytime you need plumbing services ⭐
Called ahead and on time, explained the work that needed to be done, explained the pricing up front, and did a great job fixing our problem. Anthony was a great guy and easy to work with. Highly recommended.
Hi John! Thank you so much for the great review! 😊🚰
We’re happy to hear Anthony arrived on time, walked you through the work and pricing, and got your plumbing issue taken care of 🔧💧. He’s great to work with, and we’ll be sure to pass along your kind words!
We truly appreciate the recommendation and look forward to helping you again anytime you need us ⭐
Absolutely phenomenal service!
Anthony from Mr. Rooter was exceptional from start to finish. Not only was he incredibly kind and professional, but he took the time to thoroughly explain every step of what he was doing so I fully understood the process. He made a stressful situation feel easy and handled everything with such confidence and care. I couldn’t be more grateful for the service he provided. Highly recommend asking for Anthony. You’ll be in the best hands!
Thank you so much for sharing this amazing review! 🌟 We’re thrilled to hear that Anthony made the whole experience smooth, clear, and totally stress-free for you. His kindness and professionalism are exactly what we love to see 🔧💙
We really appreciate your recommendation! If you ever need anything in the future, we’re always here and happy to help 🚰✨
Thanks again for taking the time to share your experience! 💛🔧💙
I had Anthony Gardynski one of your plumbers at my house yesterday to unplug my sink he was very nice and very professional I am very satisfied for what he did for me if I ever have a another problem I will certainly call Mr.Rooter again
Hi MaryAnn! Thank you very much for your kind review — we’re delighted to hear that Anthony provided great service and that your experience with us was a positive one 😊🔧
We did notice the 1-star rating and wanted to check in just in case it was an accidental selection — it happens more often than you’d think 😄. If there’s anything we can do to further improve your experience, we’re always here to help and happy to listen 💛
Thank you again for choosing Mr. Rooter Plumbing. We truly appreciate you! 😊
I am leaving a review for both my parents experience and myself as well. My mom was telling me about her service call and how nice the technician was and he was quick and efficient and he fixed the problem immediately! She told me his name was Dakota. The following week I had to call for service at my home, and the technician came and introduced himself as Dakota! I immediately knew he was the same technician that was at my parents the prior week. Again, same service, polite, quick and professional and problem fixed. I will definitely be requesting for Dakota if we ever need another service call in the future. Thank you Dakota!!
Hi Toni!
Thank you so much for sharing this amazing feedback! 😊
We’re really happy to hear that both you and your parents had quick, smooth, and stress-free service experiences. That’s exactly what we aim for on every visit, and we’re glad our team was able to take care of everything efficiently. 🔧✨
We truly appreciate your trust in us and your kind words. If you ever need anything in the future, we’re always just a call away and happy to help! 🙌
Thanks again for choosing us for your drain cleaning needs! 🚿💙
I had clogged drains and a linking sink. I had the faucet replaced on the sink, and it works great. The guy repeatedly snaked the lines and informed me that they were cleared and provided a quick demonstration. When I took a shower, the bathtub filled with water and slowly drained. It did NOT fix the problem. I was charged $1345 for the service. I still have the same problem with the lines! I am seriously thinking of going to another plumber.
Hi Rhonda!
Thank you for taking the time to talk with me today 😊 I appreciate you letting us know what’s going on, and I’m glad we were able to schedule another appointment so we can come back out and take another look.
We’ll make sure everything is properly checked during the follow-up visit 🔧 If anything changes before then, feel free to reach out.
Thank you again for your patience — we look forward to resolving this for you 👍
A+ service from start to finish! We had called several plumbers in the area and Mr. Rooter Plumbing of Greater Syracuse was the only local plumbing service who responded quickly. Our technician (Anthony G.) was nothing but professional and extremely helpful! 100% would recommend.
Hi Brittany!
Thank you so much for the amazing review! ⭐️ We're thrilled we could respond quickly and that Anthony delivered the professional, helpful service you deserved. 👨🔧 We truly appreciate your recommendation and are always here if you need us in the future.
Thanks for choosing Mr. Rooter Plumbing of Greater Syracuse! ✨
I feel that the plumber who came out and worked on the pipes did an excellent job he was very knowledgeable and also answered a lot of questions I had being new to owning a home in this part of the country being colder weather and with the newer material being used he eased my mind about a few things I appreciate the job that was done the gentleman was very friendly his name is Zachary Cook
Hi Mike! Thank you so much for the wonderful review! 💙 We’re thrilled to hear that Zachary took great care of you and your home’s plumbing needs. His knowledge and friendly attitude are exactly what we strive for, and we’re glad he helped put your mind at ease. 😊🔧
Welcome to the area, and please don’t hesitate to reach out if you need anything in the future — we’re always here to help! ✨
This is the second time I used Mr Rooter. Both times the guys they sent were neat and clean,arrived on time,kept me informed of any delays or when on their way, gave me a written estimate, both jobs were completed in a timely manner, cleaned up bill adjusted after work was completed JOB WELL DONE 👏
Hi William!
Thank you so much for choosing us again! We’re thrilled to hear our plumbing team arrived on time, kept you updated, and delivered clean, professional work. Your trust means a lot, and we’re grateful for your wonderful review.
We’re always here when you need us! 👏🔧💧
We had Mr. Rooter come out to change a valve and replace a few feet of copper. The coupling didn't even last a year before it started dripping. Mr. Rooter wouldn't come out and fix the work. I can't recommend a plumbing company who can't stand by their work.
Edit to review: Mr. Rooter followed through with promptly resolving this issue, and went above and beyond in fixing the water leak. The plumber that came out took his time, and made the necessary repairs at no additional charge. They honored their original work and ensured everything was working before leaving.
Hi David,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue you experienced with the coupling and that you felt we didn’t stand behind the work. That’s certainly not the level of service we aim to provide.
We’d appreciate the opportunity to make this right and look into what happened. Please feel free to contact our office directly at
315-478-8256 so we can work toward a resolution. Your satisfaction matters to us, and we want to ensure your plumbing is working as it should.
David- We are so happy to hear we were able to resolve the issue and our technician went above and beyond at your appointment! We are proud of the work we do and always want to ensure our customers are satisfied.
Thank you for your positive review and please don't hesitate to reach out with any future plumbing needs!
Very satisfied with job done. Matt was very great at his work. ⁷
Thank you so much for the great review! We’re glad to hear you were very satisfied with the job and that Matt was able to take good care of your shower repair. We truly appreciate your feedback and look forward to helping you again whenever you need us!
Worst customer service I’ve ever dealt with.
Mr. Rooter completely wasted my time. I had a scheduled appointment from 8 AM to 12 PM and nobody showed up. Not one courtesy call. Nothing.
I called every Mr. Rooter number I could find online, and not a single one answered. The phones just rang no voicemail, no message, no human being. This is a company that advertises 24/7 service, yet apparently can’t pick up a phone.
Then after 1 PM the tech finally calls, and when I said, “Are you kidding me? No call, no update?” he laughed and told me he was the “on-call tech.” This was a scheduled appointment. Laughing at a customer dealing with an active drainage problem is beyond unprofessional it’s disrespectful.
If you value your time, your home, or even basic communication, avoid this company. I won’t ever call Mr. Rooter again, and I’d strongly suggest others think twice before wasting a day like I did.
I’m truly sorry for the experience you described. This is not the level of communication or professionalism we aim to provide, and I completely understand your frustration.
We take your feedback seriously, and I’m already reviewing what went wrong with both our scheduling process and our phone system so we can correct it immediately. Your time should have been respected, and you deserved clear communication throughout.
If you’re willing, I’d appreciate the chance to speak with you directly so I can make this right and ensure this doesn’t happen again. Please feel free to reach out to our office at 315-478-8256 whenever is most convenient.
Thank you for bringing this to our attention — and again, I apologize for the inconvenience and frustration this situation caused.
Plugged line causing a stoppage in the tub and kitchen sink / dishwasher. Quick response was appreciated as I had guests coming for dinner
Hi Matt!
Thank you so much for taking the time to leave a review! I’m glad we were able to respond quickly and get the line cleared for you, especially with guests on the way. We always appreciate the opportunity to help and are here if you ever need anything in the future.
Thank you again for choosing us!
Great service,speedy,thanks
Thank you for your 5-star review! We are glad to hear you received speedy service and we were able to fix the problem.
If you ever need anything in the future, please don't hesitate to let us know. We appreciate you choosing Mr. Rooter Plumbing of Greater Syracuse!
Dakota was wonderful to deal with and went above and beyond to fix the issues at my moms house and did a wonderful job fixing the gutter issues at my house
Hi Linda!
Thank you so much for your kind words and we are thrilled to hear Dakota went above and beyond both at your mom's home as well as your own.
Making sure everything is taken care of is always our priority and we are so glad Dakota delivered the level of service you deserve!
Thank you for choosing Mr. Rooter Plumbing of Greater Syracuse and we are always here whenever you need us!
Clean out of main drain line with power flush. Richard was very good and professional.
Hi Loren!
Thank you so much for taking the time to leave a review for us! We are so pleased to hear Richard provided you with such professional service. We truly appreciate your trust in us and are always here if you need anything in the future!
Thank you for choosing Mr. Rooter Plumbing of Greater Syracuse!
They are all the best in Town!!
We moved to 🍊 Cuse three years ago and we have been loyal to Mr. Rooter from the day 1.
Every six months we need a new service and they are always on time and do an amazing job.
Thank you so much for your wonderful review! We’re honored to be your go-to plumbing team since moving to the area.
Knowing you trust us every six months and appreciate our punctuality and workmanship truly means a lot. We’re grateful for your continued loyalty and we are always happy to help keep your home running smoothly!
I initially had Mr. Rooter come out to replace an old bathroom faucet with new shut-offs. The tech Nick ( owners son ) spent most of his time complaining about his father the owner. He then broke the faucet trying to make it fit rather than just tell us it wouldn't work for that sink. We had to return the faucet for a new one at my expense. We made another appointment with Nick to do some additional work which was to take the whole day. Nick never showed for the appointment. It took me calling the corporate office to even get ahold of the local office, to figure out what happened. There AI phone system sucks. Apparently Nick forgot the appointment. After speaking with Duncan ( owners ) we agreed to have two techs come for the next appointment rather than taking any discounts. The techs did arrive as scheduled and completed the work in less than three hours. Everything was rushed. A grinder was used, rather than a less invasive option, to cut our shower tile. Nick made a complete mess of the shower and filled my downstairs with dust for hours. Nothing was cleaned before leaving so I had to spend the time saved cleaningup their mess. We had to have them return not once but twice to fix mistakes that Nick had made before everything was fixed to our satisfaction. After the final repair nobody but the corporate office bothered to contact us. We incurred the cost of replacing the initial faucet, shampooing our carpets, furniture and electronics to eliminate the dust they left behind ( $300 ). We then received a quote for additional work we were to have done before this mess, and the quote was three times higher than where we ended up going. We refused to have Mr. Rooter do any more work for us. We were ok with their extremely high costs due to the favorable reviews they have but after dealing with them I would advise doing your homework before using this company. We will be filing a complaint with the BBB also.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the significant frustrations and inconveniences you experienced throughout this process.
We acknowledge the series of issues you've described, including the missed appointment, the communication difficulties, the mess created during the work, and the need for multiple return visits to complete the repairs to your satisfaction. This is not the standard of service we aim to provide, and we are truly sorry that we fell short.
As we discussed, we did offer to address the financial impact you incurred, including the cost of the faucet replacement and the professional cleaning. We want to confirm that this offer to reimburse you for these losses still stands.
To move forward with this, please contact our main office directly at
315-478-8256 and we can connect you with the owner.
We are committed to resolving this matter for you.
Again, we are deeply sorry that we did not meet your expectations and for the poor impression left by our service. We value your feedback as it helps us identify critical areas for improvement in our communication, training, and cleanup protocols.
As always Zach was very helpful .
Hi Linda!
Thank you so much for the kind words! We’re thrilled to hear that Zach was able to help you again. We truly appreciate your continued trust in our team and are always here whenever you need us!
Straight forward and very professional. Mark Reed & Matt S were amazing and got it done way before the time intended
Alla, Thank you so much for the awesome review! We’re thrilled to hear Mark and Matt delivered straightforward, professional service—and wrapped things up ahead of schedule. We’ll be sure to pass along your kudos to the team. If you ever need plumbing help again, we’re always here for you!
Had a clogged toilet which created water backup and water stained ceilings. I called a few companies who couldn’t (or wouldn’t) respond, even though they advertise emergency service
Tyler did a great job and was a total professional
Thank you all for fixing a very unfortunate situation
Bob Colling
Thank you so much, Bob! We’re sorry you had to deal with such a stressful situation, but we’re glad Tyler was able to get everything taken care of quickly and professionally. We truly appreciate you giving us the opportunity to help — and we’re always here if you need anything in the future!
Easy scheduling, came on time, fixed it really quickly, and was super nice!
Yansong, We’re so glad to hear everything went smoothly and was taken care of quickly! Thank you for the kind words and for choosing Mr. Rooter Plumbing — we’re always happy to help!
Probably the most professionally run plumbing operation I have had to worked with.
The attention to detail installing new sewer pipe from my house to the septic tank, it was like they were doing work on their own personal home and having the capability to pull pipe 20+ feet under ground so I did not have to tear up my deck was a big savings!
It was expensive but the expertise and high quality materials hopefully will wear on long after the price is forgotten.
Chris, Thank you so much for the incredible feedback! Our team takes great pride in treating every home as if it were our own, so it means a lot to hear that came through during your sewer line replacement. We’re glad we could complete the job efficiently and help you avoid unnecessary disruption to your property. We truly appreciate your trust in Mr. Rooter Plumbing, and we’re always here if you ever need anything in the future!
Anthony Gardynski was professional, kind, and got the job done very quick. Would work with him again, and hopefully he gets a raise asap
D H, We’re so glad to hear Anthony took great care of you! He’s an awesome part of our team, and we’ll be sure to share your kind words with him. Thank you for the wonderful feedback and for choosing Mr. Rooter Plumbing! We are always here if you need us!
Prompt and courteous service, tech spent time diagnosing, making calls and fixing the issue. He had to make a few trips for dealer parts, but my issue was fixed timely and we had hot water again, much appreciated.
Craig, We’re so glad to hear your hot water is back and everything was fixed quickly! Thank you for the kind words and for choosing Mr. Rooter Plumbing — we appreciate the opportunity to help! We're always here if you need us again!
The extensive plumbing job was done correctly in the time frame that it was estimated. Great job!
Thomas, Thank you so much for your kind words! We’re thrilled to hear that everything was completed correctly and on schedule. Our team takes great pride in providing reliable, high-quality plumbing work and keeping projects on track. We truly appreciate you choosing Mr. Rooter Plumbing!
Had a pretty nasty plumbing issue at home. Called these folks and they sent Tyler within an hour. He had the problem fixed in about 30 minutes.
Dominic, Thank you for sharing your experience! We’re so glad Tyler was able to get there quickly and take care of the issue for you. We appreciate you choosing Mr. Rooter Plumbing and are always here if you need us again!
Anthony was my technician. He was very polite and very capable. The fees for service were very reasonable and my issue was quickly solved. The office people were also very friendly and helpful. I will use them again in the near future for another issue I have. They are wonderful!
Mary, Thank you so much for your kind words! We’re thrilled to hear Anthony provided polite and capable service and that our office team made the experience just as pleasant. It means a lot that you found our pricing fair and plan to call us again — we truly appreciate your trust in Mr. Rooter Plumbing!
Tyler was great- professional, helpful and knows his stuff. Mr. Rooter back office was responsive and quickest to get a pro to my house. Thank you!
Mike, Thank you for sharing this wonderful feedback! We’re so glad to hear Tyler provided professional, knowledgeable service and that our office team was able to respond quickly to get things taken care of. We truly appreciate you choosing Mr. Rooter Plumbing and taking the time to leave a review!