Clogged toilet!! Ridiculous charges! Do not recommend.
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Claim This ProfileClogged toilet!! Ridiculous charges! Do not recommend.
Emergency service on a Sunday, and turned out to be a dirtier job than expected. Showed up on time, provided professional service with a smile at lower price than quoted. Would call them again next time without hesitation.
The technician, Casey Hamilton, was absolutely fabulous, efficient and professional. The cost is exorbitant, though, prices are way too high for by-the-job simple items that take minutes cost hundreds of dollars.
Courteous professional smart not afraid to get dirty. Appreciated the sell for the UV portable cleaner. We needed it.
I discovered a leak under my kitchen sink on the weekend and was freaking out about the possible emergency expense. I called Len the Plumber, and they sent over Tre very quickly. He discovered the problem right away, and luckily, it wasn't too serious. Tre was friendly and professional and did the job at a VERY reasonable cost. I was very impressed and will definitely utilize this company in the future if another problem arises.
Our bathroom sink faucet etc. needed repair. Called your service number, the service man would come between 11:00 an 2:00. He came before 11:00, very prompt. He assessed our needs, suggested two types of faucets. We chose one which he had on the truck.
Told us the price of service. Very satisfied, and his work began.
Worked about 1 1/2 hours.
Had friendly conversation as we signed the charge papers. He gave us 4 bills and we had trouble figuring which one we were paying. Would have been easier if only paper was used.
We would use Len The Plumber, and recommend your company to our friends.
Our service man was Kraig.
Thank you
Charlie and Nancy Suter
My plumber, Joseph Allen, was thorough, quick, and thoughtful in his service. I had a leak under my sink and he just had to tighten my pipe. My only complaint was that it was $309 just to tighten it, which I thought was pretty high
Our plumber Brandon was great. He was personable, knowledgeable and punctual. He clearly explained what the problem could be, how it would be diagnosed and repaired. His time estimates were accurate as well. He even cleaned up after the work was finished. Lastly, he was kind enough to document his findings so i could send a report to my home warranty company and hopefully recoupe some money .
Yes, LTP is a little pricey BUT every time I have used them, the job was diagnosed and repaired the same day or within 24 hours. Just for comparison, my current home warranty company has been "working" on my toilet for a few weeks, my hot water heater for 5 weeks and house air conditioning for 14 months . Brandon had the toilet fixed in about 20 minutes and he had the necessary parts stocked on his truck. Tankless Hot water replaced next day (at my request).
You definitely get what you pay for.
Great service, stocked trucks, friendly employees and work done the same day- priceless !!! Thank you !
We appreciate you taking the time to share your thoughts!
Chance was THE BEST! I’m not a plumber but I’m sure interested in being one after our encounter! Very polite and diligent!
Gavin did an excellent job! I called him for a clogged sink and he also identified a leaky pipe and that also needed to be fixed. He also was transparent about pricing before completing any work so I was not surprised at the end.
Tyrone did an excellent job assessing the situation and telling me the cost to repair, at $158 as an estimate. Then went to work efficiently and effectively. Very professional, however at the end of service he did not tell me the price changed to $701 for a $6 part, shutoff valve for my refrigerator water system in the wall. He just made the charge and left. They make you sign upfront and then attach your signature to the final charge. Very, very misleading. When I reviewed the invoice I saw the huge increase. I called and spoke to the supervisor who said he would review the charge and get back to me, possibly reducing it. He never did. Very disappointing.
Thank you so much for the phenomenal 5-star review!
I had a horrible experience with this company last week. Poor customer service as well. Service was scheduled for my bathroom to update the shower head and fixtures, as well as recaulk the shower. The job was poor and you couldn’t even tell work had been done. The fixtures were not replaced and the shower head was replaced with cheap metal looking plastic. Oh, and the clueless tech took my expensive filtered shower head, who does that?! Someone was scheduled to come between 9-11 last Friday to fix a poor job and they never showed up or called. They came Saturday morning with zero apology about not showing up and he had my shower head in his truck- but didn’t apologize for taking something that wasn’t his. Another crappy job was done and this same tech didn’t even know how the shower head he installed worked. He also left mud in my shower when he was done and didn’t clean it up. The worst experience with service I’ve ever experienced and I wouldn’t recommend them to my worst enemy. Cheap work and horrible service, and dishonest technicians. I could have done a better job myself! Also- it’s under my landlords name Henry Netro. I’m not posting my address on a public site.
Bridget, thank you for making us aware of your experience. We do apologize and would like to investigate on your behalf. Unfortunately, we are unable to locate a job associated with the User Name you have here. Please update your review with the street name (not full address) and date of service; this may aid us in locating your account. Again, we do apologize for any discomfort you experienced. Thank you.
John Wilde is very professional and friendly.
John Wilde provided excellent service today. He is very professional and friendly.
Tyrone Couser does a great job and is a pleasure to work with.
We are happy to help. Thank you for your business and kind words
Totally amazing! Thorough and respectful. I had a slightly difficult situation with a shower, and Rohan dealt with extremely well.
Thank you!
John McKinnon Plummer provided great service. Answered all our questions explained everything.
Thank you so much, Anna!
The team of John Flanary, Deven Troxel, and Gus Nash were prompt and very professional in their work. Highly recommended team.
Amazing experience!
Muhammad did an excellent job installing a few upgrades for my air conditioner so that the system would continue running smoothly. The work was very professional and done in a timely manner.
Jeff, your 5-star means the world to us, and we appreciate your trust in our team!
Excellent service from Lee!
Thank you so much for the 5-star review, Stuart!
Thanks for the 5-stars!
Thank you for the 5-star rating!
Mark Winston was a great service man
Ed, we're glad to hear that Mark provided great service! However, we noticed the 3-star rating and would love to learn more about your experience. Your feedback is important to us, and we want to ensure we deliver the best service possible. Please let us know how we can improve!
Your 5-star rating means a lot to us. Thank you!
We are so happy to have earned your 5-star rating.
Repair technician John McKinnon lll (Jay) always does an outstanding job! He has been providing plumbing services at my home over the past few years and is always professional and provides good information on plumbing options and specific conditions that need to be addressed.
We appreciate your loyalty James. Thank you!
Tyrone was very knowledgeable and very professional. He answered my questions thoroughly and completed the repair quickly.
We're grateful for your business and happy to hear you're pleased with our service.
If I could give 10 stars I would. Sam and Mark are the best and so good at what they do. I’m so grateful for how fast yet efficient their work is.
Thank you so much for your amazing 5-star review!
Very knowledgeable and exceptionally customer service
Thank you so much for your kind words, Jacqueline!
Kionte did a great job clearing out a clogged kitchen drain line. He showed up exactly on time and was friendly and courteous.
We appreciate your feedback!
Dale is a fantastic technician.
Thank you for choosing us and sharing your feedback!
Darrien came to my house and Arlie in the week and I was able to describe to him the issues at my home. He gave me the estimate and he returned today to perform the work. Darrien and his assistant today were knowledgeable about all of the work to be done. They explained what they were going to do and finished the so I this afternoon. Darrien was very professional and courteous in their interaction with h me. From this point forward I want Darrien to be my Len the Plumber representative with any plumbing issues at me house. I can’t say enough good things about him.
We appreciate your kind words!
Thomas Harris is great for HVAC! Excellent! Excellent!! Request Jake Miller or William Brawner, Jr. (Plumbing) for your service. Jake explains the why and how which is important for home owners. He did an amazing job. We will request him again. Also, William is efficient and has a ton of experience.
Thank you so much!
Thanks for the 5-stars!
Thank you for the 5-star rating!
Thank you so much!
Tondalaya and Keith were fantastic. Such a professional team which I totally appreciate.
Your satisfaction means a lot to us at Len The Plumber Heating & Air, LLC! If you need anything else, feel free to reach out. Enjoy your new systems!
We appreciate your support!
Lee was on time, courteous, efficient, and knowledgeable.
David, we can't thank you enough for the 5-star review!
Chris and his assistant were very helpful in developing a plan to address the spots in my ceiling without tearing up the ceiling and leaving gaping holes. Very professional.
We're so glad you had a good experience and took the time to share it with us, Mitchell. Chris will definitely hear your kind words. Thank you!
My experience was excellent! Chuck was a consummate professional. He clearly knew what he was doing. Chuck finished up my project, and cleaned up his work area. The work Chuck completed looked so much better than what was there before. I couldn't be more pleased with the quality of his work! Thank you.
Your satisfaction means the world to us! If you ever need assistance in the future, we’re here to help. Thanks again!
Great experience with Len the Plumber. We had Jerry come out to inspect our heat pump and ac units. He was very polite and knowledgeable and did all the work that was needed to get them all in good shape for the rest of the year.
Thank you so much for your awesome 5-star review, Kate!
The technician arrived early which was great. I needed my bathroom sink's faucets replaced. However, given the age of the fixture (ancient), a total replacement is due. The technician was pleasant and very polite. The price was expensive as expected; no surprise there. Len the Plumber does excellent work so they are worth the price!
Your appreciation for our efforts truly means a lot to us! If you ever need further assistance, we're here to help.
Lee came out to look our unit. He was very informational and personable.
Thank you so much for your 5-star review, John!
Muhammad Suhaib very informative, communicated very well and explain everything about my system . We can see you in October to evaluate heating system
Thank you
Thank you so much! We look forward to seeing you in October to evaluate your heating system!
Thank Jim.
We appreciate your support!
Quick response, Perfect Job by Mr. Gavin B
Thank you so much, Susan!
Thank you!
Thomas was able to assess both systems in our house - he was quick and courteous. Estimates for possible maintenance were clear.
Thank you so much for taking the time to leave us a 5-star review!
It was a great experience working with Victor on our plumbing issues. He was able to professionally diagnose and suggest practical solutions. As the issues were identified he helped to resolve everything to its fullest resolution with a high level of expertise in a timely fashion.
I highly recommend his services.
Your feedback is greatly appreciated!
Excellent work. Mohammed was very thorough and patient,
Thank you so much for your incredible review!
Great install and professional service.
Very helpful with any we had.
Thanks!
Thank you so much for the great 5-star review!
Hot water connection for new washing machine needed replacing , Randy was very prompt and polite and kept me informed
Thank you for choosing us and sharing your feedback!
Dale and Nate were great. They came in took care of all our bathrooms and the kitchen in the same day. They were awesome
Thank you so much for your awesome 5-star review, Katherine!
Dyon and Tony were spectacular. I could not recommend them more highly.
John was very friendly and knowledgeable. He took time to explain to me the issues I was experiencing with my water heater. Great service!!
We're thrilled to hear that John provided friendly and knowledgeable service. Your feedback means a lot to us!
Had to get the main shit off valve replaced, along with a delta shower faucet (a ball assembly which I hate). The service was courteous and high quality. The Technician was accommodating and knowledgeable. I have absolutely no problem with the service itself, it was great. Houston did an excellent and fast job.
I wish I could have replaced the shower ball faucet and gaskets. That wound up being an extra $500 I didn’t need to spend. Then the price would have been more reasonable.
I’d still recommend the company and service to anyone who is not a plumber or doesn’t have plumbing skills.
Geoffrey, we're grateful for your recommendation and hope to assist you with any future needs!
Muhammad Suhaib was very professional and helpful. I wish him well and would recommend him to anyone.
Thank you for your positive feedback! We're delighted to hear that you were satisfied with our service.
Mark was great. He made sure there was no leak and also that we were happy with the service.
Your satisfaction is our top priority at Len The Plumber Heating & Air, LLC!
Matthew arrived on time and checked both the exterior and interior units and found that the previous person last spring had not cleaned the interior unit and it was disgusting. He cleaned everything and made sure both parts of the unit were working correctly. He was knowledgeable and very pleasant and did a great job for a reasonable price.
Thank you so much for your review, Dee!
I had what I thought was a leak extending into my bedroom from my 2nd bathroom. It turned out to be little more than I expected. John McKinnon and his partner John came in fixed that situation, and fixed a problem with my main water flow with ease. They were efficient, respectable of property, gave advice and answered questions. Nice guys all around. I am a first time customer and would definitely call Len The Plumber and John McKinnon again.
Thank you so much for your wonderful 5-star review, Ahmed! We're thrilled to hear about your positive experience.
Terrific and timely handling of a challenging and awkward job.
Thank you so much for your kind words, Els!
T was great . Helped me plan for future maintenance on Hvac and Heating unit . I ask that she completes upcoming services. Thank you !
Thank you for sharing your positive feedback!
Lee was a big help with our inspection
Thank you so much for your 5-star review, Brent!
Richard was wonderful! He listened to my concerns, dug in to th areas of concerns and took care of the
Problems. He is truly a professional!
We're thrilled to hear that Richard provided you with wonderful service and addressed your concerns with professionalism!
Tondalaya “T” was GREAT! Friendly, knowledgeable, and efficient. I think a promotion is in order!
Thank you so much for your fantastic review, Kevin!
Lee was great!
Nicole, thank you very much for the 5-star review!
Thank you so much!
Len the Plumber is a great service. I wipl definitely continue to use them for my plumbing needs. My technician Jeff was prompt and friendly. He did a great job installing our new faucet and drain, and he was quick about it. Highly recommended.
Chris, thank you for taking the time to leave us a 5-star review and for your kind words. We are thrilled to hear that you were happy with our service and that our technician was able to address your problem.
Brandon was great
Thank you so much, Monique!
On time, friendly, did a great job!
Thank you for the positive review. We're glad to hear that our team member arrived on time and got right to work.
Sam fron Len the Plumber rocks! Definitely 5 star service! Great communication and exemplary aervice!!!
Scott, thank you for taking the time to leave us a 5-star review! We're glad to hear that Shawn did a great job and provided you with excellent service.
Thank you so much for the great 5-star review!
Richard and Christian did an excellent job.
We are in the process of selling our condo and the buyer requested some repairs on our HVAC system. These technicians were knowledgeable, good communicators, pleasant, and got the job done. If I need HVAC service in the future, I would use them again.
Molly, we're thrilled to hear you had a great experience! Thanks for the 5 stars!
We have used Len the Plumber a couple of times now. They are probably one of the few companies that really do come on time. The associates are always knowledgeable, friendly, and always professional.
Thank you
Richard and Christian were outstanding. Diagnosed all the issues quickly and got the work done expediently. Very transparent and communicative. I will definitely be requesting their services specifically for any further needs.
Thank you so much for taking the time to leave us a 5-star review!
Muhammad Suhaib was very helpful and responsive and efficient. Great service!
Thank you so much for the amazing 5-star review, Steve!
Jason did an excellent job of clearing and repairing our laundry room wash basin.
Justin, we appreciate your support!
My water heater was over 20 years old and started leaking so needed a new one. Chuck quoted me and negotiated a little bit more and agreed on price and install. He showed up next morning on time and ready to start. Took a little over 3 hours to remove old and install new and so far so good. Thanks much!
Thank you so much for your kind 5-star review, Christopher!
Alfred (Lee) was amazing and really informative. I would highly recommend him for any of your hvac needs
Thank you so much for the amazing 5-star review, Bryan!
Ben was very professional and great at what he does. He saved the day.
We appreciate your support!
Very fast and courteous service. Technician was awesome to work with. Would definitely recommend.
Thank you so much for your kind feedback, Keith!
GREAT Experience!! Our technician Miikaa'eel was courteous, professional and informative. He did a terrific job. Would recommend him to anyone.
Your recommendation means a lot to us! If you ever need our services again, we’re here to help.
Muhammad Suhaib was on time, polite and got the job done. He explained what work needed to be done and executed the task at an understandable pace. I would rely on him again.
We look forward to helping you in the future!
Mike P came was professional did an outstanding and professional job opening my kitchen sink !
He was personable and explained everything
He checked everything made recommendations and went to work ! He gave me advice on how to keep the problem from happening again!
They are not the least inexpensive but they came same day and solved the problem !
Thanks Mike P and Len the Plumber
Sam M
Thank you so much for the great 5-star review, Sam!
I appreciate the prompt response — the plumber arrived within the hour, which was impressive. I also understand that experience and expertise come at a cost. However, $399 for a diagnosis alone feels quite steep, especially when no specialized equipment was used, no extensive inspection was required, and no additional services were provided. For simply identifying the issue, I believe that price is excessive.
Alexander, we appreciate your feedback and are glad we could respond quickly when you needed us. A manager has been trying to reach you to discuss this directly. We are currently in the process of initiating a refund for your visit and would welcome the opportunity to connect with you to review everything in detail. Please return our call at your convenience so we can ensure this is fully resolved.
Dale was beyond awesome, he was very knowledgeable and displayed a high degree of professionalism…
We appreciate you taking the time to share your experience! If you ever need us again, don't hesitate to reach out.
Jamarl and his apprentice were very efficient and knowledgeable!! They explained the job they conducted thoroughly and I feel confident in knowing that my outdoor kitchen is going to work well moving forward.
We appreciate your support of Len The Plumber Heating & Air, LLC!
Extremely professional and competent! Ryan and Brian quickly identified the problems with our old piping, what parts were needed for the repairs, and quoted us an amazing price! Len the Plumber is our go to service, and Ryan upholds their reputation of excellent service handily!
We truly appreciate your trust in us!
Mark Winston was professional and courteous and did the job quickly and to satisfaction.
Bryan, we're pleased to hear about the great job done. Thank you for your positive feedback!
Brandon came in very professional We enjoyed his good humor with my husband who in his day could do the job Brandon gave us clear understanding of the job and gave us options to best fit our budget I would recommend Brandon to everyone very polite and knew his job finished in a very reasonable time Thank you Brandon
Thank you so much for your kind words, Joyce!
This was a routine system inspection. While no maintenance took place, the technician was very knowledgeable and informed me of the status of my HVAC system.
Thank you so much for your 5-star review, Debra!
Keith Jackson did an amazing job! He was helpful and extremely knowledgeable about HVAC systems explaining things in a way that was understandable. I would definitely recommend him for future work.
Deana, we appreciate your support!
Carlos was Amazing and very Professional
Thank you so much for your amazing 5-star review, Vanessa!