Benoure was terrific. I had a leaky toilet. Grace was able to find a worker (Bailey) who was in the area on another job and my toilet was fixed quickly. I can’t thank them enough for their quick and fairly priced job.
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Claim This ProfileBenoure was terrific. I had a leaky toilet. Grace was able to find a worker (Bailey) who was in the area on another job and my toilet was fixed quickly. I can’t thank them enough for their quick and fairly priced job.
John Sterling helped me today with a problem furnace. He was so great. He called NTI and found that my furnace was under warranty and made arrangements for a new furnace. So grateful for his help. He is professional and explained the next step so I can get a replacement. Grateful and blessed for sure
After a horrible experience with Call The Whale during a routine heating system inspection, I reached out to Benoure for a second opinion—and I’m incredibly glad I did.
Jon S. took the time to thoroughly inspect and disassemble my system, clearly explain what they were seeing, and walk me through everything in a calm, professional way. What stood out most was their honesty and attention to detail. They identified that what The Whale had presented to me as a serious issue was actually not a safety concern or issue at all.
Jon was focused on getting it right and making sure I fully understood the situation. That level of transparency and integrity is exactly what you hope for when dealing with something as important as your home’s heating system.
I also had a great experience communicating with Jeff, the service manager. I can’t speak highly enough of the service and the support. Benoure restored my confidence and gave me real peace of mind. I would absolutely trust them again and highly recommend them to anyone looking for knowledgeable, honest, and professional HVAC service.
Hi Marshall! Thank you for taking the time to share your experience, we really appreciate it.
We’re sorry to hear about the situation you dealt with previously, but we’re glad Jon was able to step in, take a thorough look at your system, and give you clear, honest answers. Making sure our customers understand what’s going on and feel confident in the work being done is something we take seriously.
We’ll be sure to pass along your kind words to Jon and Jeff as well, they’ll appreciate it.
Thanks again for trusting Benoure!
Tim and Pat provided repairs to the HVAC system. Both were very professional, courteous, and informative regarding the need for the repair by actually showing the corrosive part. They answered all my questions clearly and succinctly. I was very pleased with the service provided and would not hesitate to call Benoure again if needed.
Hi Margaret, thank you so much for taking the time to leave Tim and Pat a positive review! We’re really grateful to have plumbers and technicians who take such pride in the work and service we provide.
Furnace was making a gurgling sound. Arranged with Grace to get Ben to check cause and perform an inspection. Grace was very responsive and Ben was excellent at diagnosing the problem and fixing it
Hi Mousa, we are so glad we were able to get to you sooner than expected! Thank you for trusting our team with your home!
Tim was incredible- we called Benoure to come take a look at our system in our newly acquired house and we couldn’t have asked for a better person for the job. He was kind, patient, and thoughtful throughout the visit- first diagnosing the issues and then making time in his schedule to fix a bunch of things right off the bat. Tim
also took the time to teach us along the way by showing where different things were, what to keep an eye on, and what he’d tackle first vs things that could wait. Truly, could not have asked for a better experience or a better person for the job!
Hi Brendan, thank you for taking the time to leave us a review. We are very fortunate to have such caring technicians and plumbers here like Tim!
I wanted to thank Crystal and John for their amazing responsiveness and professionalism over the past two days as we averted what could have been a terrible frozen pipes/damage event at our house in Stowe. The Benoure team really came through for us, after hours, in very cold temperatures, to make sure our house was not damaged, and we appreciate it so much!
Hi Richard, thank you for your kind words and thank you for trusting us with your home!
Robby and Shawn replaced my hot water heater and they were great! They did a clean and professional job and even took the time to explain it all to me afterwards.
Hi Chris, thank you so much for taking the time to share this! We’re glad to hear Bobby and Sean took great care of you. Providing clean, professional work, and making sure everything is clearly explained is exactly what we aim for. We appreciate you choosing us!
I'm doing a largely self led kitchen renovation and came across a mystery pipe that needed some identification and relocation. I called Benoure on the recommendation of a friend and they had someone out within a day who ended up taking care of the job on the spot. I am rarely floored the way I was with Benjamins level of service, kindness about my completely destroyed home, and his ability to take what I thought was a monolith of a problem and fix it in an hour and a half. I will be recommending these guys to everyone and their mother and am so glad to have a new reliable plumber in the area. 10/10 for Benjamin.
Lexan, thanks so much for taking the time to leave Benjamin and Benoure a positive review. We really appreciate having customers like you!
Our old boiler was red tagged in August. Jarret responded quickly to our need for a proposal. They were able to schedule us quickly. Kenyon and Jared did the installation and could not have been more of a pleasure to work with. Crystal in the office made sure we got the best pricing they could offer. Clearly being an employee owned business means a lot. They were all professional, personable and customer oriented. Thank you! Bring on the winter. We are ready.
Hi Paul! We are so happy you are happy! Thank you for the glowing reviews of our employees and our company! Winter will be here before you know it...
They've taken care of maintenance and repairs on my boiler and water heater for all 5 years I've lived at my house; they're prompt, communicate well and make reasonable recommendations.
This past year I had them replace all three heat pumps and two condensors for the A/C; they showed up on time with a decent size crew that knocked the job out in four hours. Can't recommend them enough.
Hi Joe! We appreciate the time you took to leave our company and our awesome employees this positive review! So glad to have you as our customer!
Two months ago, the hot water heater stopped working so I called. I was scheduled out 2 months, which is my experience with any appointment based services post 2020 so I'm accepting of that (I may have been more upset if it were winter). Crystal and Tim were professional and efficient. Clear communication about expectations, appointment time, and cost the entire time. Tim was immediately able to diagnose and correct the problem in about an hour. Happy with how this went and happy to have hot water again. Thank you!!
Hi Jen! Thank you very much for your kind review and for understanding for the delay in being able to get to you. So glad we were able to take care of your issue quickly! We appreciate having you as our customer!
Recently Steve Fisher serviced my York A/C and replaced the condenser motor fan. Steve explained everything he was doing, he was very knowledgeable and thorough, he was respectful, and I feel, went above and beyond. Thank you Steve. Benoure Heating and Plumbing is lucky to have you !!
Hi Louise - We are SO lucky to have Steve Fisher on our team! He is an amazing service technician and we are grateful you agree! Thank you for your kind review.
NEW UPDATE ON 07/10/2025:
How would I describe this company? Trustworthy. Dependable. Conscientious.
When my boiler started to leak, Tim came right out and patiently took the time to explain to me what was happening and answered every question that I had. A part needed to be ordered, and Crystal called me to keep me updated on the part. She then promptly called me to schedule installation for the part. I appreciate being kept “in the loop!”
NEW UPDATE ON 04/10/23:
I really do appreciate this company — from Grace answering the phone, to Tim making sure that the system was up and running!
Grace had a calming voice on the phone when I was tongue tied — she has fabulous customer skills! And she took the time to call to let me know when Tim was on his way.
And once again, Tim is dedicated to doing the job and making sure that it is done right! When the job was completed, he took the time to explain it to me, answered every question that I had, and put my mind at ease.
Honestly — I have to give this company a 5-star rating! They all sincerely “care!”
NEW UPDATE on 11/15/22:
I appreciate the great customer skills that Crystal has as the first employee that I come in contact with at Benoure’s. After I left a message, she promptly called me back, and I could hear in her voice that she enjoys her job. I felt like she actually cares about the customers!
SPRING 2022:
Tim and Ben are dedicated and thorough professionals. When there was an issue with a part, they made sure to finish before they left in order for us to have heat.
They were both considerate and took the time to explain what was happening with the boiler.
The follow-up phone call came the next morning when Crystal called. She was very pleasant to speak with — she has great customer skills!
Update 10/28/2025 - Hi Mary! Thanks again for your reviews and updates! It's so great to read your Benoure story and we are lucky to have you as our customer!
UPDATE 10/20/2023 - Thanks for continuing to share you positive experiences Mary, we appreciate you!
Hi Mary! We appreciate the time you took to leave Tim, Ben & Crystal a positive review. Thanks so much!
Tim was great! Friendly, professional and got our shower fixed and water back on quickly. We've used Benoure for several critical plumbing and HVAC issues over the years. They fix whatever needs fixing, and go the extra mile to make improvements, like when they replaced our central air unit and also improved it's foundation and moved it away from the window so it didn't impede our view. We appreciate their excellent service.
So great to read this review, Francis! Thank you for taking time out of your day to leave it. We appreciate you.
Bobby and Shawn were great. They were both very professional, knowledgeable, cleaned up everything, and were great with my dog. Highly recommend.
Thank you!
Thank you, Andrew, for leaving us this great review! Bobby & Sean definitely make a great team and we are thankful to have them here at Benoure!
Bobby and Shawn were professional and very skilled!
Thank you for your positive review, Mae! Bobby & Sean are a great team and we are lucky to have them!
Very pleased with the service Tim provided. He was very knowledgeable and completed multiple tasks in a timely manner. He made my day!
Thank you, Mary, for your positive review - we really appreciate it!
Benoure replaced my house’s broken sillcock. Scheduling was very easy and straightforward and the plumber, Tim, was nice, knowledgeable, and efficient.
So glad Tim was able to help, Ursula! Thanks for your positive review.
After most of the plumbing/heating service providers we had for years retired or moved away I was looking to establish a relationship with an established, reputable company that would be responsive when problems develop with my heat or plumbing system. I’d seen the Benoure trucks in my neighborhood and decided to reach out after reading some great google reviews. Austin, the Benoure technician doing my boiler inspection and toilet replacement arrived on time, greeted me with a smile and introduction. After telling me what he would be doing and in what order, Austin began the job and worked at a professional pace while keeping me informed of his progress. Austin was a pleasure to have working in my home as he was polite, made eye contact and was an exceptionally clear communicator. This was a great first experience and I believe I’ve found the company I need for my future plumbing heating needs.
This is awesome to hear, Jack! Thanks for sharing and for your positive review - so happy Austin was able to help!
Our main water line broke this morning at 6:45, but thanks to Crystal and Tim, we were up and running less than 3 hours later, and at a very reasonable price. Fast, friendly service from Benoure, and not for the first time!
This is great to hear, Peter! Glad our Benoure team was able to assist quickly! We appreciate you and your reivew.
Steve came by to service our HVAC and was really excellent - gave us some great tips and really went above and beyond. Thank you!
Thank you for your positive review, Kelly! We are proud to have Steve as a member of our team!
The tech was great! Communication from the main office regarding estimated dates wasn't great though. The good outweighs the bad though, so give them a call if you need solid service.
Thanks for your review, Richard! We are glad you were ultimately happy with your service.
Excellent service! We needed a clothes washer valve replaced. Tech Benjamin arrived early and replaced the cold-water valve. He recommended replacing the hot-water valve as well, since both were over 20 years old. He did the job quickly and efficiently. The cost was much less than I anticipated. I would not hesitate to use Benoure again for additional work we need in our home.
Hi Steve! Thank you for taking the time to leave Ben and our company a positive review. We appreciate it!
Hey there SB LC - really wish we could have worked through whatever issue you had with our company...we are unable to resolve issues when the one-star review is anonymous.
We are just moving in to a custom home in Jeffersonville and there were multiple issues due to miscommunication from general contractor. Josh was amazing working thru all the issues. His assistant Keith was very polite. Bob was also great during the initial rough in stage.
Hi Jim! Thanks so much for taking the time to leave our crew (Josh, Bob & Keith) a positive review. So glad they were able to get you through the issues and hope you're happy in your new home!
Steve from Benoure really helped me in a pinch. My boiler stopped working going into the weekend, and he was able to make time and figure out what was wrong quickly. He was friendly, explained what he was doing along the way, and one new part later I had my heat back.
Thanks for taking the time to leave Steve a positive review, Eric!
I had an issuer with my boiler. Benoure sent Steve...he methodically went through the paces trouble shooting the sytsem, diagnosed a couple of problems and was able to fix it all up in short order. Professional, experienced, courteous - what more to say - FIVE STARS!
Awesome to hear, Jake! Thanks for taking the time to let us know you experience!
Ben came out to our house today and totally fixed an issue that we have been struggle with for months. He was knowledgeable, friendly, and even walked me thru how to fix the issue if it happened again. Amazing customer service!!!!
Great to hear, Kimmy! Thanks for leaving Ben a positive review - we love to hear from happy customers like you!
*I may name my first born child after Tim from Benoure*.
Update: 9/25/24: *Benoure (and Tim) Did It Again!*
Huge, scary water leak in my basement. Had difficulty finding anyone to assist at short notice - lifesavers. Have to update my original review to thank Benoure, Crystal and Tim for fitting me in at short notice to deal with the emergency. They were both so pleasant to work with, and I appreciate you both!
Original:
The fan/air circulation system in my tenant's apartment hasn't worked properly for almost 3 years, and is definitely off the beaten path in terms of commonly-seen brands for this area. After weeks of calls to local companies telling me they weren't interested in coming to diagnose a fancy brand they'd never heard of, Tim from Benoure showed up this morning and got to work. While he hit a few snags along the way (mysterious lack of power, no user's manual, faulty control panel wiring, calls to the brand's tech support and several other hurdles), he kept plugging away using only his ingenuity and the parts he already had in his truck. After only two hours he had this troublesome system (which has been the bane of my existence for a very long time) purring like a kitten once again. The relief I'm currently feeling will be matched only by the pleasure I take in finally being able to tell my tenant the ordeal is over when she gets home tonight. If it isn't already obvious, I am beyond pleased with Tim and Benoure - and highly recommend their services!
David! Thanks so much for your awesome review! Not only was it entertaining, it was a great compliment to Tim and our company. We really appreciate having customers like you and are super happy you are happy! Thanks again.
My hot water tank was leaking. When I called I told Crystal it wasn't an emergency and there was no need to hurry. it was leaking about a drop per second and was located in the basement close to a cellar drain. The Service Tech. Timbo arrived with in a few hours, turned out after his evaluation to be unrepairable. While Timbo was here we made a plan to remove the tank heater and utilize the "on demand" hot water heater located on the furnace. The following day Timbo arrived as planned and the transformation from tank to tankless went off with out a hitch.
Great experience from start to finish dealing with these folks. They all work together as a team getting the materials and performing the work. Timbo was very knowledgeable, friendly and respectful. My wife and I were very happy with Timbo, Nick and the whole Benoure Team!
Thanks for your favorable review, James. It is wonderful to have a customer compliment our team and how well they work together. WE appreciate you and are so glad you and your wife are pleased with our service.
Great service, as always! They're reliable and responsible. Joe came out to our home this morning. He was courteous, professional and very knowledgeable. We know we can depend on Benoure and their team.
Thank you, Robert, for your five-star review. We are appreciative of the time you took to leave it and are happy to hear you are pleased with our service.
Steve showed up on a Friday afternoon and got the a/c up and running in no time! Very efficient and honest with his diagnosis.
Thanks, Aaron! We appreciate your five star review and the time you took to leave it. Glad you'll be comfortable again for the weekend!
Called to get a broken hot water heater replaced. Next availability for someone to come out and give me a quote was 8+ weeks out.
Don't waste your time.
Hi James - thanks for thinking of us. We would absolutely love to help everyone who calls the same day or even week, unfortunately we are unable to do so as there is not enough qualified help out there to hire. We are currently running a hiring campaign...if you know of any licensed plumbers or HVAC techs, please send them our way so we can help people like you sooner. Even better, encourage younger folks to go into the trades where they can make more than a college graduate and not have any of the debt. Not sure we deserve a one-star review but thanks for sharing. :)
Joe spent a lot of time inspecting, serving and cleaning our ductless air conditioning units. He also resolved an issue with a spigot. He was very professional, helpful and friendly. Greatly appreciated his efforts!
Hi Kathy! Thanks so much for your five-star review! Glad you were happy with the service Ben provided!
Installation by Tim on April 26, 2024 -
Tim did a great job in all respects - punctual, professional and courteous.
Thanks for the great service.
Rick P
Hey Rick - thanks so much for leaving Tim a positive review! Hope you enjoy your fall!
Prompt,courteous service Steve the service tech took time to explain the problem with furnace so I understood what they were and the process to repair. Very pleased with outcome. Highly recommend and will call again if I need service.
Thanks so much, Susan! We appreciate your five-star review and are happy to have you as our customer.
Tim installed 2 vanities and toilets and did a fantastic job! He was punctual, super organized and explained everything. Great work!
Hi Deborah! Thank you for your positive review for Tim and our company. So happy you are pleased with his work!
Benoure unfortunately was a disappointment in the job performed, customer service, and cost. I had them come to do a service pre-inspection on our forced air heating unit, which was in fine condition. They charged us for an 1.5 hrs of labor when they were only here for an hour max, and then after they left the thermostat suddenly stopped working after functioning fine for 4 years and getting a thumbs up from the servicer. When I called to ask, the lady the answered told me to change the batteries despite the thermostat not having a battery at all, and having a remote sensor. She basically yelled at me and over-spoke me when I tried to discuss it and give her a model number, she said she "googled it". What happened is that the emergency switch on the furnace switch was off, and they never even offered that as a solution just yelled at me. Overall, would not recommend.
Highly recommend Benoure! Everyone I worked with there was super friendly and helpful, from Grace on the phone line to squeezing me into a last-minute appointment to Steve who came out to save my boiler. Thanks all for your great service!
Thanks so much, Ana, for your positive review! Grace & Tim are great team members here at Benoure and we are glad you felt the same!
Had a great service call from Joe today. He was polite, professional and completed the work very quickly. Job well done!! Thank you!!
Maureen! Thank you for your five-star review! We are lucky to have great customers like you!
Steve Fisher did a great job getting my heat back online. Did a nice job explaining everything to me. Very pleasant, friendly and knowledgable.
Hi Colleen! Thanks so much for your five-star review for Steve and our company!
Steve came out to our house and quickly replaced a pump in our boiler. He showed us exactly what he did and explained why. Incredibly knowledgeable and friendly. We’ll definitely be calling Benoure plumbing if we have needs again!
Hi Paul! Thanks for taking the time to leave Benoure and Steve a positive review! We appreciate customers like you!
Tim was wonderful. He was punctual, knowledgeable and courteous.
Thanks so much, Mary! Your review is much appreciated!
Steve from Benoure came to repair an issue with our HVAC system. He was extremely helpful and provided the solution we needed.
So glad you had a great experience, Leslie! Thank you for sharing!
I would like to share my experience and it was great one!! I had phantom water leak in my basement boiler room. I called in for a service call with Benoure plumbing and Jeff answered, I briefly told him about it. Jeff stated we will come out and take a look. One person came out and I missed them somehow, so I kept waiitng, later in the day around 3 pm on a Friday, I called back for a follow up, to ask when will someone be here, Jeff stated my guy was there an hour ago. Which I must of missed him somehow, Jeff stated I will have someone there in 10 minutes. Ten minutes Jarret shows up, I told him about my issue and showed him what I been trying to find for the last four hours. It was in the most strange odd place, which was above my hvac duct work in a boiler room. I located the possible leak but could not tell how or where it was leaking from. Super strange situation and very uncommon Jarret from Benoure was very curious how or what was happening. He climbed up and layed down across my duct work. This was the only access point to lovate the leak. He pushed his finger on the elbow and boom water started squarting out. When not pressed it was leaking droplets, when pressure applied it was leaking very badly. This was my hot water line, menaing anytime water was being used it was leaking. This was happening for some time but I never noticed until today. Jarret took pictures and showed it to me and it was one of those one in a million type issues. He vent to his van grabbed parts and stated I have to do this once and do it right, just due to location of it. He climbed back up and made an easy repair fix. I was very pleased with his knowledge and professionalism. If you need something always ask for Jarret to be your tech. It was great experience and I would recommend anyone to use him. I had great Friday and got lucky for quick service call for the repairs. Thank you again guys!!
Anando, thank you so much for the time you took to leave Jarrett this five-star review. We are happy you are happy!
Steve made quick work of my troubled boiler. He identified components that needed replacing and gracefully explained the issues he found. He resolved what was a stressful situation with skill and confidence. This is my second great experience with Benoure. Highly recommend.
Hi Kevin! Thanks so much for your positive review for Steve and our company. We appreciate having you as a customer!
Benoure installed three faucets for us, and did some small toilet adjustments. We were very happy with the work that was done. A shout-out to Grace in the administration, Josh the primary installer and Ben the second installer. All staff were knowledgeable, friendly and efficient. We highly recommend them.
Awesome to hear, Stuart! Thank you for your positive review of our company and our staff! Best wishes to you as we close out 2023.
Steve did a fantastic job of getting my furnace diagnosed, and back up running!! thank you so much!
Hey Martin! Thanks so much for taking time out of your busy day to leave us and Steve a positive review. We really appreciate your feedback!
Thanks for your positive review, David!
I'm a big fan of Tim Barnett at Benoure! Tim went the extra mile to fix some thorny problems caused by a technician (from another firm) who had done a terrible job installing my water softener and boiler. Tim does professional work, is respectful of his customers, and is great at answering questions. I highly recommend him!
Hi Kristin,
Thank you for your five-star review of Tim and Benoure. We really appreciate the time you took and your business!
I had someone come out to do an estimate the last week of March 2023. The estimate was to redo the majority of the plumbing in our house, in conjunction with a large renovation project we are working on. I sent them the plans for the project as requested, and never heard anything back. About a month later I called, and they said the person who did the estimate was out of the country and they would get back to me when they were back. I called 2-3 more times, not upset, just wondering what the status of my estimate was and if I need to look elsewhere to find a plumber. The last call, the person who answers the phones said she would have the person who did estimate call me back that day. I have not received that call, it is now mid June, and I last talked with Benoure in mid May.
Hi Noah - we apologize for the experience you had - this is not our normal customer experience. We admit we are very busy and sometimes overwhelmed with the work coming our way but we should have gotten back to you either way. We hope you found someone to take on your project and wish you well.
Steve Fisher performed maintenance on my heat and A/C unit. He was very personable. Explained what he was doing, answered all my questions, and even went the extra to fix my gas fireplace. He is a definite asset
to the Benoure business. I plan to request him for any future maintenance or repair. Thank you Steve
Louise Jodoin
Steve & Louise, we appreciate the time you took to leave this review for Steve and our company. Thanks so much!
Thanks Benoure and Tim in particular for working with us to troubleshoot an issue with our boiler! Appreciate the prompt response and follow up calls without any hassle!
Sarah, thanks so much for your positive review of Tim and our company. Glad we were able to help!
I was so impressed with Ben R. from Benoure Plumbing and Heating! He came in a replaced two outside hose bibs and brought the job up to code and installed two new ball valves. He was personable, hardworking and neat. The job was done quickly for what I consider a reasonable price. I will be using Benoure Plumbing and Heating in the future.
Hi Doug! Thank you for taking the time to leave Ben and our company this five star review. We appreciate your business and are happy you are happy!
Tim is an amazing service tech 😎
Hi Christie! Thanks for sharing - we think Tim is great too! Glad to have you as our customer.
John Sterling was absolutely fantastic when he came to our home to service our heat pump/mini-splits, and take a look at our hot water heater. John showed up exactly at the designated time, explained what he was doing and why, and took care of everything we needed within a few hours. I would highly recommend to friends/family.
Hey Gabriel! Thank you for taking the time to leave Benoure and Jon a positive review. We are happy you are happy!
Excellent service! My furnace failed mid Winter and Benoure reworked their schedule to install a new furnace for us the next day. Very professional and quality work.
Thanks so much for your positive review, Darren! We really appreciate it.
Ryan and Patrick installed a new high efficiency boiler system to replace our 30 year old boilers at our church building. They did such a fantastic job, I don't even know where to start. They were friendly, courteous, professional, ... you name it. During the three days they were there working on the new system, most of the time I didn't even know they were there. Simply put, they were fantastic. And when they left, you couldn't even tell that they were here, other than the fact that we now have a beautiful new system in our boiler room. We won't use another company. Benoure treated us great, and I don't think we could find any better. Thank you to Benoure, Ryan and Patrick!
Hi Mark - thank you for taking the time to share your positive experience with our company and with Ryan and Patrick! They are a great team and we are lucky to have them. Wishing you all the best!
Ben did a fantastic job installing my new sink and kitchen faucet. Thank you!
Hi Sandra - thanks for taking time to let us know how happy you are with your new sink and faucet. Ben is a great addition to our team, glad you agree!
We are so impressed with how responsive, honest, and professional the entire Benoure team is. From the polite persons (Crystal and Grace) who screen calls and schedules appointments, the knowledgeable and respectful service person (Tim), the billing department and service manager (Jeff). It’s so refreshing to have a positive experience from a local business! We highly recommend Benoure for both plumbing and heating repairs of which we have had both.
Sharron and Robert
Sharron & Robert, thanks so much for your kind words. We will be sure all team members mentioned receive your kudos! Thank you for being our customer, we appreciate you!
Steve was on time and quickly assessed the situation and had the new thermostat installed and working within a half hour! Excellent!
Awesome, Bill! Glad Steve was able help. Thanks for taking the time to leave this review.
Called and said they couldn’t help because I am not a customer, I offered to become a customer and they refused.
Hey Gabriel - Sorry we weren't able to help - We are always accepting new customers but do not always have enough Service Technicians to help everyone immediately so we have to schedule out a bit. We hope you found someone to help. Best of luck to you.
Very disappointing experience, terrible customer service. Beware Benoure! Had a new and expensive boiler installed that took 2 return visits by technicians to get working properly. Was then billed for the work done (again, just to simply get the new system - that had not been installed properly - working right.) When I called to discuss the charges, I was given the run-around (promised callbacks with service managers that never happened, etc.) and when I did finally get through, the rep was extremely dismissive of my questions and concerns. All I got was the same tepid reply repeated multiple times (so... did you actually HEAR what I just said??!) and instead of simply making it right, the "best they could do" was to subtract one hour of work. Call me old-fashioned, but I believe that when you purchase a $9000 boiler, it should WORK correctly. And if it doesn't, fine, fix it and get it right but that's on the company. There really is no justification for additional charges, period.
Peter, we are sorry your experience with our company did not meet your expectations. Unfortunately we cannot warranty equipment forever. Like appliances, cars, etc. at some point the consumer is responsible for repairs. We did try to help and we did comp you some labor or your invoice, we are sorry that was not enough to satisfy you. We wish you the best.
I called for emergency waste of call they didn't carei wish businesses like this went out of business the lady that answered the phone was no help if she could not help or answer any questions why answer the phone never call before ever again they didn't seem to care if you're short of help stop advertising 24hr emergency service! I'll never call againread the lame owners illexcuse below I'll never. All again!
Hi Brad. So sorry we weren't able to help you. We would really like to be able to help everyone who calls but only have so many Service Techs (its really difficult to find experienced help these days) and so many hours in the day. Best of luck to you.
Ben was here today to repair/replace 2 outdoor faucets. He was knowledgeable
efficient, and pleasant to work with. He seemed to enjoy going about his job.It is a relief to have those faucets working again. I would be happy to have Ben back again
if I need other repairs.
Karen, thanks so much for your positive review of Ben and our business. Glad your faucets are back up and running!
Had a simple question about operating AC. We are longtime customers of Benoure. My question was answered in their office. Did not involve making appointment, which be laborious and take some time.
Hi Carlanne, glad we were able to assist you without an actual appointment. Thanks for the review!
Steve did an amazing and thorough job to identify and fix leaks with our AC system and clearly explained how to troubleshoot any future issues. Highly recommend Benoure and Steve!
Hi Erin! Thanks so much for taking the time to leave Benoure and Steve a five star review. We appreciate having customers like you!
Called to follow up on an email inquiry for a basic pipe cutting job. When I asked Crystal about the $145 travel charge her response was "yeah, we can book Chittenden county all day long so..." Her attitude and tone alone made me not want to book them.
Hi Rally, we are sorry this is the impression you received from your phone call. We are extremely busy but this is not the feeling we want to give the folks who call us. We admit we are not able to help everyone who calls us, wish we could. Best wishes to you.
put in a tankless water heater for us a few years ago. quality work.
Hi Sudhir, thanks so much for the five stars! Glad you're happy with your water heater!
Bad don't call won't help
Hi Anne, So sorry we weren't able to help you. We would really like to be able to help everyone who calls but only have so many employees (its really difficult to find experienced help right now) and so many hours in the day. Best of luck to you.
Thank you, Eric!
During an impossible heat wave, our spit system went down. Benoure came as quickly as possible. The technician was Steve, who was beyond friendly and competent. Although there will be some future maintenance, we are up and running in front of the next expected heat wave. Thank you Benoure, and thank you Steve.
You are very welcome, Thomas! Thank you for being a great customer and for leaving us this positive review! Stay cool!
We’re grateful for Steve’s service in response to our A/C failure. He responded to our call on the hottest day of the year to provide a much-needed temporary fix to our A/C issue as well as troubleshoot a longer-term solution to help us avoid similar issues in the future. We highly recommend Benoure and Steve when you’re in need.
Thanks for taking the time to leave Benoure and Steve a five star review, Jonathan! We really appreciate it. Hope you're staying cool!
We just had a great experience working with Benoure Plumbing. Jeff did a great job planning the installation of our heat pumps around our schedule and Pat and Andrew (our technicians) were professional, friendly and knowledgeable....they were really nice to our dog too! We highly recommend Benoure Plumbing they are great to work with from start to finish.
John, thanks so much for your positive review. We are happy you had a great experience with our company and will make sure our employees know. Thank you for your business!
Thanks for your positive review, Joseph, we appreciate it!
Reckless and annoying drivers on the road.
Hi Daniel, the manner in which our drivers operate their company vehicles is very important to us. If you ever notice any issues again, please feel free to call our office and let us know, our vehicles are numbered and we would like to address any issues. Thank you.
Tim and Ben are both very professional and knowledgeable, I had Tim 1st come to check on a leak I had on the ceiling of my kitchen directly above is my upstairs bathroom, he did a thorough investigation and checked on my plumbing had some suggestions on old plumbing we had on our over 100 year old home we then scheduled a second visit, when he came back with Ben to upgrade and re run the plumbing in the bathroom (we had exposed copper pipes) that I wanted to be behind the walls, as well as he re sealed the shower drain and toilet downstairs that was leaking he gave us different options on what to do, everything looks excellent, and is not longer leaking, we then have them coming back to install new vanity and shower hardware once new tiles are installed! I would recommend Tim and Ben from Benoure to anyone and everyone
Thank you guys again so much for your hard work!!!
Hi Olivia! Thanks so much for your review. Tim and Ben are valuable members of our Service Technician staff and we are so glad they were able to solve all of your plumbing issues.
Jeff - we wish you well with your job search, sorry you felt you had to leave us a one star review...
Andrew was great!
Awesome, Leah! Thanks for letting us know!
Andrew and Pat replaced the very old furnace at my house and were friendly, knowledgeable and a pleasure to deal with. They did a great job!
Hi Shannon! Thanks for your positive review and your business, we appreciate it!
Tim arrived early, was very professional, and did an excellent job. He took the time to explain the issue and the best solution to fix it. His work was excellent and I am very pleased with the end result. If I ever have another issue I will call Benoure first.
Thanks for your positive review, Dana! So glad Tim could fix the issues you were having.
Called regarding furnace not working today Friday 3:30pm). It is 12 degrees…5 degrees tonight. Their response: “we can get to you in one month”. Pandemic or not, I will NEVER call upon your services in the future.
Hi Keith, we are truly sorry we were unable to fit you into our schedule sooner. As you may have heard, hiring is hard right now, especially in the trades - we only have so many technicians and so many hours in the day. We do our very best to service our current customers and take on new customers when we are able to. We hope you were able to find someone to service your furnace.
Ben was here today and went through a whole punch list of items we needed done from fixing our hot water to changing out the guts of our toilet. He was super thorough, kind and knowledgeable. He even noticed a slow leak in our basement sink that he was able to proactively fix. We would definitely work with Ben and Benoure Plumbing & Heating again!
Claudia, thanks so much for your positive review for Ben and our company. We appreciate the time you took to leave it and are happy to have you as our customer! Thanks again.
Steve Fisher came out to service my furnace. In the 5 years that I have had this boiler, I have needed to use my wood stove as supplemental heat when the temperature drops below 30. I asked him if the furnace was a good one, and he said yes, let me look at it. I appreciate a service person/company who isn’t trying to scam people into purchasing things they don’t need! He tweaked the water temperature and one other thing and that night, even though the wind chill was -25, I did not need the wood stove - GAMECHANGER! Thank you so much, Steve!
Hi Karen! So glad Steve could improve the operation of your boiler. Thank you for choosing us to help and for leaving this positive review!
Thank you so much to Benoure Plumbing and Heating for sticking with me and working out the details of my toilet install today. Thanks to Karen and Ben for making it happen with quick response time and good communication. I am very appreciative. ~ Beth
Beth, thanks for taking the time to let us know and for your positive review! We appreciate it.
I called Benoure at 6pm with a burst pipe. Their technician, Tim came right out to the house and had things repaired within 2 hours. He was professional, knowledgeable and got the job done fast with a fair price. I’ll be using them from here forward. Thank you Tim and Benoure for taking great care of us.
Hi Rick! So glad we (Tim) could help - happy to have you as our customer.
Steve from Benoure was great! Wonderful, professional, timely service! Thanks Steve!
Thank you, Kylee, for letting us know! Take care.
Steve couldn’t have come at a better time to fix our Rinnai space heater, 7° this morning. He was knowledgeable, professional, efficient, able to fix our heater without costing a fortune. He provided great information about repair vs. replacing and I appreciated his honesty! Will definitely use this business again in the future with hopes of getting Steve Fisher back! Thanks again, from a toasty warm customer!
Hi Addie! Thanks for your positive review, we really appreciate it!
Our experience installing a new heat pump (hybrid) electric water heater with Benoure, which included capping the natural gas line and installing a mixing valve, condensate pump & expansion tank. Most competitive rate of the three quotes we received. Plus, upon installation, the tech was helpful in guiding us through maintenance of the unit. Overall a great experience!
Thanks for your five star review, Micah! So glad you are pleased with our work - I'll be sure to let Bobby and Josh know. Take care!
Andrew Abair and Nate were great!!
Hey Marcus! Thanks so much for letting us know! We appreciate the time you took to leave this review.
We had a leak in our hot water heater and standing water in parts of our basement. Benoure was out here within an hour and a half to help. Tim was the technician who helped me and he was professional knowledgeable and quick to repair. He took the time to explain potential issues so that I could avoid costly repairs in the future. He also took the time to fix something else while he was here that I had not bothered to call about previously. I would highly recommend him and this company again. Thank you.
So glad we could get there so quickly and take care of the issues you were having, Kendra! Thanks for leaving Tim a positive review, we appreciate it.
Andrew, Chris, Nate, and Kenyon installed Minisplit ac systems in most of the house. They were great: on time, very professional and thorough, very neat and efficient. The units look great and they made sure I knew how to work them. I will definitely use Benoure for future ac, heating, and plumbing needs. Thanks guys. Doug S
Hi Doug (Bubba)! Thanks for your positive review - we appreciate you taking the time to leave it. We will be sure all of the guys receive your kudos!
Benoure Plumbing and Heating did all of the work in our house when it was built 7 years ago and we have had them do our yearly maintenance since then. Very trustworthy, honest and reliable!! Steve Fisher was our technician the past two years and he’s the best!
Hi Diane! Thank you for your confidence in us and Steve! Wishing you a wonderful holiday season!
Hi Katie! Thanks so much for the five stars! Happy Holidays
Steve was extremely helpful in helping me understand how our heating system works and in setting up the thermostat and app!
Thank you, Margaret, for letting us know about your positive experience. Steve is a great member of our team so we are not surprised! Happy Holidays to you!
Great winter service work. Steve was prompt, professional and knowledgeable.
Hi Bill! Thanks for leaving this review. Glad we were able to help! Happy Holidays to you!
Benoure replaced my old gas heater and boiler. They were extremely helpful, especially Rick, and very responsive. Everything I needed was explained to me and they even managed to get me a much sooner appointment than I was originally told. The work was completed on time and was incredibly thorough. I’m extremely happy I chose them to do this work.
Hi Alex. So glad you had a great experience. Thank you for leaving this review to let us know! Happy Holidays to you!
Steve was right on time and very informative and professional. He took extra time to inform me of any improvements that could be made to my systems for mine and my family's safety. His work was thorough. I highly recommend Benoure Plumbing and Heating. From my first phone call to schedule through the work being performed my experience was nothing but positive and simple!
Positive and simple is what we strive for! Awesome to hear, Cc. We appreciate you and the time it took to leave this review!
Steve and Jon (technicians) were polite, knowledgeable and professional. And Karen (office staff) was as polite and professional. As a veteran who is also disabled, I appreciate that they were efficient and helpful in keeping me in my home even without the heating up and running. They let me borrow some fantastic electric heaters that kept me and my dogs warm and safe. Thank you again all of you for your help!
Hi Connie! This is so great to hear. I'm glad we were able to take such good care of you! Wishing you a wonderful holiday season!